Help please water pump issue

Sep 7, 2017
120
232
Funster No
50,394
Hi

Can anyone advise please?

We have set off for Cambridge today. We’ve filled up the water tank and have power etc. When I switch the pump on the green light shows to say the pump is active but nothing happens.

We did drain the system down for cold weather, but I suspect not well enough. Could this be something frozen, perhaps somewhere in the pipes that supply to the pump, an air lock, or does it sound like the pump is broken?

I have turned the water heater on by gas which seems to have lit ok (hope I haven’t burned it out!). I am currently using the leisure battery which seems to have 10-13 volts.

We have a 2014 Elddis Majestic 115. It is a Whale heater and pump.

Any advice will be gratefully received
 

Jaws

LIFE MEMBER
Sep 26, 2008
22,957
56,769
Thetford Norfolk
Funster No
4,189
MH
C class, Chieftain
Exp
since 2006 ( I think ! )
When you say nothing happens, do you mean if you turn a tap on ?
Might seem a daft question but it will help clarify
 
OP
The Searle
Sep 7, 2017
120
232
Funster No
50,394
Hi Jaws,

Yes, I open a tap (any tap) and no water or sound of the pump starting up and pumping.

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Jaws

LIFE MEMBER
Sep 26, 2008
22,957
56,769
Thetford Norfolk
Funster No
4,189
MH
C class, Chieftain
Exp
since 2006 ( I think ! )
Two possibles.....
Frozen water in the pipes or in the pump.

I would suggest you do NOT use the water heater until you know what I've wrong.

Do you know what sort of pump is fitted ?
 
OP
The Searle
Sep 7, 2017
120
232
Funster No
50,394
I think the pump is a Whale Watermaster.

Unfortunately it may too late for the water heater, I put the gas option on for 10 minutes.

Thanks for your continued advice.
 

Jaws

LIFE MEMBER
Sep 26, 2008
22,957
56,769
Thetford Norfolk
Funster No
4,189
MH
C class, Chieftain
Exp
since 2006 ( I think ! )
Chances are your heater will still be fine...
Ok, on one side of the pump is a clear plastic sight bowl..
Give it a bit of a tap or grab the pump and shake it a little.. Make sure it is not solid ice

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movan

LIFE MEMBER
Dec 2, 2009
21,094
112,228
Moving around
Funster No
9,543
MH
Burstner
Exp
since07
Sorry if this sounds stupid .. but I am a dumbo and done both of the following. :(

A. Are you sure you have switched the pump on?

B. Could it be a fuse?
 
OP
The Searle
Sep 7, 2017
120
232
Funster No
50,394
Ok we are travelling at the moment so I’ll do it when I stop for lunch in a short while.

I’m very grateful
 
OP
The Searle
Sep 7, 2017
120
232
Funster No
50,394
They are both fair points movan. Yes the pump is on and the green light illuminates so the display panel thinks it is pumping (it only lights up when it physically pumps not just switched on). I’m less sure about fuses certainly none had tripped but it’s ll have good look.

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OP
The Searle
Sep 7, 2017
120
232
Funster No
50,394
We have some progress in that the pump has cleared so hopefully it was a frozen supply pipe. I’ll have to check whether it is damaged when we get to Cambridge.

Fingers crossed the water heater works when I test it later. I’ll update later.

Thank you both for your help and advice,I am very grateful. It’s great the way this site pulls together.
 
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