Has anyone had to make a claim through comfort insurance on a policy with Aviva. (1 Viewer)

Dec 5, 2022
136
125
Lichfield, UK
Funster No
92,758
MH
autotrail navajo
Exp
4 yrs
Hi all, i'm currently insured with Highway via AIB but had a better qoute on both price and what's covered with Aviva through Comfort which i am giving serious consideration but was wondering if anyone has had experience of making a claim with Comfort/Aviva and how you got on?
 

denisejoe

LIFE MEMBER
Aug 6, 2014
5,662
12,239
Warden isle of sheppy
Funster No
32,702
MH
A Class
Exp
Since 2004
Yes had MH recovered from France had hire car to ferry then taxi to English hire company drove home and had to take car back locally only problem was they recovered MHbut didn’t tell me had to ring them to get address of repairs so we could get everything out
 

Jim

Ringleader
Jul 19, 2007
36,697
132,735
Sutton on Sea, UK
Funster No
1
MH
Adria Panel Van.
Exp
Since 1988
Plenty of people trust Comfort here and they have a reasonable reputation. We have an Aviva policy but from AIB. And as I can't stand Comfort (private matter). but love Aviva, it's a win win for me
 
May 17, 2008
83
77
Southampton
Funster No
2,690
MH
Knaus Sun Ti 650 MEG
Exp
14Yrs
Yes, in 2019 someone sprayed nearly all the panels of our Knaus with something corrosive. This resulted in an almost total respray. Assessor came and inspected and then arranged the work with Adams Morey. Only £200 excess for me to pay. Premiums have gone up slightly each year since.
Very pleased with Comfort/Aviva.
 

Lenny HB

LIFE MEMBER
Oct 18, 2007
54,140
152,914
On the coast in West Sussex
Funster No
658
MH
Hymer B678 DL
Exp
Since 2008 & many years tugging
Some years ago I had a claim dealt with by Avia & no premium increase.

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DuxDeluxe

LIFE MEMBER
Jul 10, 2008
14,682
73,357
Planet Zog
Funster No
3,243
MH
A woosh bang van
Exp
since 2008
I had a claim. Phoned comfort’s line and it went straight to Aviva where the claim was dealt with quickly and efficiently. I told them where I was going to take it and also the price. It was agreed on the spot and all they needed were some photos and the estimate. Paid up three days after forwarding the invoice
 
Aug 19, 2013
3,001
4,332
Wells, Somerset
Funster No
27,611
MH
Elddis 115
Exp
since 2004
I had a total loss claim and they paid quickly with no fuss. Still with them, but very big premium increase at renewal.
 
Jul 14, 2020
29
50
Southport
Funster No
73,007
MH
C Class
Exp
Since June 2020
Some years ago I too had a motor claim with Aviva. A gentleman stepped forward and offered to be a witness. Aviva did not contact the witness!
Aviva settled on a 50% fault blame. They told me that was cheaper - for Aviva than going to court. Aviva told me my no claims would not be affected.
However my insurance premiums increased as Aviva had paid out and this was visible on ‘Cue’
‘Which?’ legal told me Aviva could do what they want. It’d appear their T&C’s won out!
Which? were sympathetic. They also said the insurance business needed a good shake up!
Ombudsman next to useless.
So even though this was not my fault I was penalised financially.
I no longer use Aviva. I’m with LV
 
Apr 27, 2008
11,862
14,121
Eastbourne East Sussex
Funster No
2,327
MH
Hymer low profile
Exp
Since 1972
I had a claim some years back, went very well as far as the insurance was concerned . Slight increase in premium for a couple of years.
Rapido supplying the parts, a different matter they took ages and were silly money.
 
Nov 28, 2007
434
1,548
Funster No
935
Yes we had an accident down on the Algarve at Portimao when we caught an overhead sun canopy ripping the side of the van. Comfort were brilliant giving us the option of repairing down there or bringing it home. I managed to do a temporary fix with some sheet plastic and sealant to finish the holiday and get us home. As soon as we got home I called them, they had a guy from Aviva there next day to check the damage and within days it was in and repaired with absolutely no quibbles. Excellent service
 
OP
OP
chippie
Dec 5, 2022
136
125
Lichfield, UK
Funster No
92,758
MH
autotrail navajo
Exp
4 yrs
Thanks, its looking like comfort/aviva unless AIB can come up with a comparable qoute👍
 

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