Got a Boxer? Expecting A Recall?

[Jim]

Came across this email, sent from Peugeot to the main Motorhome manufacturers. Steering problem sounds a bit dodgy I would have thought "resistance to manoeuvring" to be pretty serious. If this email is genuine, then It seems that they have known about the problems for a while Have these recalls happened?


Subject: Boxer Recall

Gentlemen,

Please be aware that we have now launched the recall on Boxer. The recall
can be found on dealer systems although the customer letters will not be
issued until next week (copy attached).

The recall (coded YLH) is in the form of a multi point recall on all Boxer
III models with the title of the recall relating to a steering defect and
covering the following operations:

1. Inspection/repair of steering rack.
2. Check of gearbox differential bolts.
3. Inspection of maxi fuse bolts.
4. Fitment of waterproof covers to:
Wiper motor
ABS unit
Starter motor
Alternator
5. Installation of water drainage tube.

Any customers that remain dissatisfield should be directed to our Customer
Care team here in Coventry. We have recently appointed a converter
specialist within our Customer Care Team - Darren Moore. Darren's role is
to liaise with your customer care teams where you have a particularly
problematic customer or situation.

We will be meeting with Gefco to devise a process to minimise disruption to
your production whilst maximising the number of vehicles complete before
despatch from compound.

I will also write to all Peugeot motor home dealers to let them know.

Regards

Sharon

(See attached file: safetyrecall.doc)


Registered Office: Peugeot Motor Company PLC, Aldermoor House, PO Box 227,
Aldermoor Lane, Coventry, CV3 1LT Registered in England No. 148545

This is the attached file:

fName
Address 1
Address 2
Address 3
POST CODE

FEBRUARY 2008



SAFETY RECALL
PEUGEOT RECALL NOTIFICATION



Dear Mr. Sample

Registration Number: VIN Number:
Reference: YLH

Within the Peugeot quality programme it has been identified that there may be a problem with the steering mechanism on your vehicle which could cause resistance when manoeuvring. It is therefore necessary for an operation to be carried out on the steering rack.

At the same time, some vehicles will also have certain key components reinforced against water ingress, to prevent possible operating faults in the long term.

This work will of course be completed free of charge.

Please contact your Dealer’s service reception to make an appointment for the work to be carried out. It would help to have this letter with you when making the call as it contains all the information they will require.

If you need any assistance in locating your nearest dealer, please either use the dealer locator feature on Peugeot.co.uk | Homepage or contact the Recall Helpline on 0845 600 4400.

If you are no longer the owner of the vehicle, please complete and return the attached Change of Owner form included in this letter.

This recall is being carried out under the Code of Practice on Vehicle Safety Defects and will be monitored by the Vehicle and Operator Services Agency of the Department for Transport.

We apologise for any inconvenience caused and thank you for your co-operation.

Yours sincerely


PETER BOURKE
Head of Customer Communications

 

[New Rover]

Jim, I got a recall letter weeks and weeks ago.
I took it to a dealer that I chose and they informed me that there was more than one reason for the recall.
One of the mechanics who carried out the work mentioned about dropping the gearbox to check the bolts and they also redone the water ingress recall work which had been done before I picked up the MH in October last year.
I believe the dealer is still waiting for one final part to complete all the work. A cover for the starter motor I think.
I took my van away after they had completed what they could but I have not signed for any work that has been carried out yet.

Should have said it is a Peugeot Boxer that I have. (Autoquest 130).

 

[Peter JohnsCross MH]

Same list as for Fiat recalls except they seem to have forgotten the flash upgrade on fuel management, OH and of course the ENGINE COVER!!

Word has it the customer has to insist on having one.

 

[New Rover]

Engine Cover JCM?

You don't happen to have a photo of one do you?

 

[Peter JohnsCross MH]

Not particulary explicit.


Sorry I found one but it wont upload onto here for some reason

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[buccaneer]

Link Removed

 

[Geo]

Great
I think I will advertise FREE servicing on all Peugoet and Fiat Motor Homes:thumb:
It will be three hundred quid to remove the crap just to to get to the engine
Geo

 

[keith]

Link Removed

Is this a Fiat or Peugeot engine?

 

[buccaneer]

Thats a Peugeot I have some more pics of Fiat covers.
its only 2x10 nuts to remove cover its also has a push fit onto 2x blind grease nipples and also needs a bracket to support it and a new coolant pipe that runs over top of cover.

 

[Teasy2007]

Do you know if the Peugeot owner paid for his cover, or had it fitted under warranty?

When I spoke to Darren Moore last week re the problem with our Peugeot Boxer Autocruise, I was told "we do not supply and fit an engine cover as our engineers do not believe this is necessary"

Matthewmans had given me the phone number for Mr Moore, though it took him 3 days to get back to me. We talked for nearly 10 minutes during which time he never mentioned any recall at all.

We have never received a recall from Peugeot since we bought the motorhome from new last October and according to our dealer ours is a Boxer III as in the recall letter.

I told him I had seen a Peugeot Autocruise with the engine cover fitted when we were in Stratford, but he was adamant that Peugeot did not support this although I could go and buy one for a Fiat and it could be fitted!!!

When I spoke to Matthewmans later, they admitted there was a recall - but for a fuse and something to do with updating the computer - again nothing about the steering, Checking of gearbox differential bolts or inspection of maxi fuse bolts.

They agreed to put the covers on the Wiper motor, ABS unit, Starter motor and Alternator, but added that the factory had been flooded so they could not give me a start time for the work.

Can anybody explain what Peugeot are playing at? Surely it is not in their best - business - interest to have disgruntled customers?

Ginny and Mike

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[buccaneer]

Thats my cover you will also want what Peugeot call operation 6 waste pipe

its a large bore waste pipe that collects any drips from scuttle join.

 

[New Rover]

First of all, thank you JCM for posting the photo.
I never got an engine cover fitted to my Autoquest whilst it was in for the recalls.

I intend to phone the dealer tomorrow to insist on one being fitted and also ask about the new coolant hose while I'm on the line.
I'll let the forum know how I get on in this matter.

 

[New Rover]

Hey Buccaneer, I've just had a look at my Peugeot engine and as well as having no cover the No. 6 pipe was off again. (No clip attached) That's 3 times I've put it back on. Think I'll clip it on myself and know it's done right then.

 

[buccaneer]

This is pic of cover/coolant pipe/bracket and all fittings

 

[New Rover]

Thanks very much for that buccaneer!!!

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[Teasy2007]

Thanks for the photograph and the information Buccanneer, could you tell me if your dealer fitted this for free under the warranty, and if so which dealer was it? Did you have to scream and shout or did they fit it with no problems??

Mike

 

[wiljoy]

Peugeot Munchkins

Do you know if the Peugeot owner paid for his cover, or had it fitted under warranty?

Hi Ginny & Mike, had my Autocruise in to the local dealer today for the recall. They are certainly very professional, yes professional at not knowing anything. What a load of cowboys we are faced with. They haven't a clue as to what is to do and what isn't. The service manager ( I could think of a better title, like statue) stated that Peugeot DO NOT FIT COVERS and don't even have a part number for this. I would like to add that a lot of the engines are Iveco, as is mine, and Ford DO have an engine cover available to buy of course. To cure the water ingress they have been instructed by Peugeot (more idiots) to remove the scuttle and seal it with mastic ( on a £53,000 motor???). Even though it was booked in for this they didn't have time and hadn't received the cover for the wiper motor. This vehicle was booked in over 10 days ago so obtaining the part should have been easy, but we are dealing with the no cares so let's be sympathetic. They did the recall on all the other points but the answer to the reverse shudder was choice. Service manager stated that it does have a bit of weight to push back but is not aware of a problem.
It seems to me that Peugeot and the dealers all have different song sheets and we must compile a list of the best excuses and possibly give out awards to the dealer with the poorest lies. Your point of Peugeot keeping people happy is just a word. After owning 10 motorhomes I was involved in the last water ingress saga and they hadn't a clue then either. I'm affraid customer service went out with £s&d.
More news on my next visit, soon I hope.
Willjoy

When I spoke to Darren Moore last week re the problem with our Peugeot Boxer Autocruise, I was told "we do not supply and fit an engine cover as our engineers do not believe this is necessary"

Matthewmans had given me the phone number for Mr Moore, though it took him 3 days to get back to me. We talked for nearly 10 minutes during which time he never mentioned any recall at all.

We have never received a recall from Peugeot since we bought the motorhome from new last October and according to our dealer ours is a Boxer III as in the recall letter.

I told him I had seen a Peugeot Autocruise with the engine cover fitted when we were in Stratford, but he was adamant that Peugeot did not support this although I could go and buy one for a Fiat and it could be fitted!!!

When I spoke to Matthewmans later, they admitted there was a recall - but for a fuse and something to do with updating the computer - again nothing about the steering, Checking of gearbox differential bolts or inspection of maxi fuse bolts.

They agreed to put the covers on the Wiper motor, ABS unit, Starter motor and Alternator, but added that the factory had been flooded so they could not give me a start time for the work.

Can anybody explain what Peugeot are playing at? Surely it is not in their best - business - interest to have disgruntled customers?

Ginny and Mike

Sorry, in the wrong place but you will get the message.

 

[wiljoy]

Part Number Please?

This is pic of cover/coolant pipe/bracket and all fittings

Hi, Do you by any chance have the Peugeot part numbers for these parts? My dealer is denying all knowledge of there existance today when my motor went in for recall work. Willjoy

 

[Wilbury]

Do you know if the Peugeot owner paid for his cover, or had it fitted under warranty?

When I spoke to Darren Moore last week re the problem with our Peugeot Boxer Autocruise, I was told "we do not supply and fit an engine cover as our engineers do not believe this is necessary"

Matthewmans had given me the phone number for Mr Moore, though it took him 3 days to get back to me. We talked for nearly 10 minutes during which time he never mentioned any recall at all.

We have never received a recall from Peugeot since we bought the motorhome from new last October and according to our dealer ours is a Boxer III as in the recall letter.

I told him I had seen a Peugeot Autocruise with the engine cover fitted when we were in Stratford, but he was adamant that Peugeot did not support this although I could go and buy one for a Fiat and it could be fitted!!!

When I spoke to Matthewmans later, they admitted there was a recall - but for a fuse and something to do with updating the computer - again nothing about the steering, Checking of gearbox differential bolts or inspection of maxi fuse bolts.

They agreed to put the covers on the Wiper motor, ABS unit, Starter motor and Alternator, but added that the factory had been flooded so they could not give me a start time for the work.

Can anybody explain what Peugeot are playing at? Surely it is not in their best - business - interest to have disgruntled customers?

Ginny and Mike

Hi Teasy,
Could you please tell us all the name of the dealer.
Wilbury

 

[Teasy2007]

Do we have any "legal brains" on the forum??

Who do we contact? is it trading standards? surely this mess cant just run and run, as Wiljoy said "£53,000!!!" and the service and product is not just PANTS, it could be highly dangerous if it affects steering etc.

I dont know about Dom buying a motorhome at a good price, maybe he should be looking in detail at the pathetic customer service and it seems deliberate lack of care by Peugeot and its service garages.

Mike

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[buccaneer]

Yes I have all the part numbers I will find them and post,
All dealer should have the recalls to be done, some they tell you apply only to certain VIN numbers.
Will post when I have a lok in my files.

 

[buccaneer]

Here are Peugeot part numbers

Cover 0137.C3
Stud 0137.E2
Screw 0137.E3
coolant pipe 1351 TX

I do not have part number for bracket but it came in a Fiat bag and is

bracket 55205610
Nipples X2 55213922

I know at the time mine were fitted Peugeot did not have bracket and they sourced from Fiat,one of the parts with a fiat number was in a Alfa Romeo bag.

Yes I had to scream and shout and had many false start due to poor communication between Peugeot and the dealer.

Now that all are fitted I am very pleased operation 6 catches any drips that come through the join in the scuttle and on the join I have used Capt tolley's creeping crack cure so now only have a very few drips that are then caught.

 

[Teasy2007]

Thats my cover you will also want what Peugeot call operation 6 waste pipe

its a large bore waste pipe that collects any drips from scuttle join.

Hi Buccanneer

Peugeot have finally agreed to fix the water ingress problem by fitting the drip tray from the scuttle as in your photo, which I sent them. They will not fit the full engine cover, but if the drip tray will work then we will be happy with that.

They are trying to find the part number, do you have it so I can save them some time.

Ginny

 

[Teasy2007]

Sorry I should have mentioned that I gave them the part numbers you posted but the service manager said they referred to the engine cover.

Ginny

 

[buccaneer]

The centre tray and pipe is in the rework list the dealer should have and is known as operation 6 waste pipe.
If he looks at this then it details all the parts how its done and the time it takes if I remember correctly its 20 mins.

HTH

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[Diabalo]

I had my Fiat engine cover fitted and they will only do it if you contact their customer services dept as it is not on a recall.

 

[buccaneer]

Sorry I should have mentioned that I gave them the part numbers you posted but the service manager said they referred to the engine cover.

Ginny

I would contact customer services and demand the engine cover,when next at your dealer why not price up the list of parts needed, a few bits of plastic cannot be expensive and see how petty they are to refuse to fit an engine cover they have supplied it to me and others,

 

[Teasy2007]

This saga seems to go on and on!!

We left for Lincoln a day early to deliver the motorhome to the dealers on the Tuesday to have all the recall and remedial work completed, I rang on the monday to arrange for them to drop us back off at home, to be told that the Service Manager had 'left' the previous Monday and had not booked in our motorhome at all!

After days of haggling with the 'new' service person, he agreed to carry out all the work required and was 'still trying to find the part number for the 'operation waste pipe' which it seems he knew nothing about!

I rang him again this Monday (after he had failed to ring me back the previous week) and low and behold he is now on holiday for a fortnight!

We are getting seriously fed up with all this - any ideas anyone??????

Ginny and Michael

 

[Wildman]

This saga seems to go on and on!!

We left for Lincoln a day early to deliver the motorhome to the dealers on the Tuesday to have all the recall and remedial work completed, I rang on the monday to arrange for them to drop us back off at home, to be told that the Service Manager had 'left' the previous Monday and had not booked in our motorhome at all!

After days of haggling with the 'new' service person, he agreed to carry out all the work required and was 'still trying to find the part number for the 'operation waste pipe' which it seems he knew nothing about!

I rang him again this Monday (after he had failed to ring me back the previous week) and low and behold he is now on holiday for a fortnight!

We are getting seriously fed up with all this - any ideas anyone??????

Ginny and Michael

get a mercedes based van

 

[Teasy2007]

Nice idea, but we love our Starburst!

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