German help required

Discussion in 'Motorhome Insurance General Discussion' started by WynandJean, Aug 4, 2018.

  1. WynandJean

    WynandJean Funster

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    I have decided that the difficulty of dealing with ADAC when I cannot speak (or more critically read) a word of German are just not manageable. The service may be good but all correspondence is in German so I have emailed them saying not to renew my account.
    The reply means nothing to me. Have we any German speaking members who could tell me what it
    says? :-


    upload_2018-8-4_10-14-50.png
     
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  2. Richard and Ann

    Richard and Ann Funster

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    Copy and paste it into Google Translate :cool:
     
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  3. Stealaway

    Stealaway Funster

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    Yep - as above. Easy peasy
     
  4. lorger

    lorger Funster

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    You can get an app where you place your tablet or phone over the words and it automatically translates, ideal in resturants with no English menu.
     
  5. Stonemags76

    Stonemags76 Funster

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    I also decided not to renew with ADAC for the same reason! Someone on here then said that it renews automatically, so I emailed them in July to say I did not want to renew on 1st August. I received no reply until today, when they said they needed 3 months notice to cancel & therefore my membership was open until 1st August 2019! I have checked my credit card & no money has come out as yet. I have emailed them back saying I consider the account cancelled as per my last email, as I was unaware that it was auto renew (like the op says, all the correspondence has been in German, and they have never replied to any previous emails). I have said I will not be paying for another year, and consider the matter closed. I now wait to see the outcome! In answer to the op, I cut and paste the email into google translate.
     
  6. tacr2man

    tacr2man Funster

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    It s basically saying your stuck with them until 31-08-2019 and you will need to still pay :( . They wont be able to allow the discount on your partners policy , and if partner wants to terminate as well fill in the form to ask to .
     
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  7. Stonemags76

    Stonemags76 Funster

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    Unfortunately the OPs letter says the same as mine! Does anyone know if the auto renew, and more unfortunately the three months notice, is a new thing? Anyone know where they say that in the membership details? I received a very thick booklet through the post, in German, and that made it even more difficult to translate!
     
  8. Stonemags76

    Stonemags76 Funster

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    Which form are they on about? Why does my partner have to cancel separately when we applied as a couple? Does anyone know what they mean please?
     
  9. Stonemags76

    Stonemags76 Funster

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    Also, does anyone know if they can take the money from my credit card without my permission? Thanks in anticipation
     
  10. golly

    golly Funster

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    Juzt cancel the standing order with your credit card they eill soon be in contact when tbey cant obtain the money
     
  11. tacr2man

    tacr2man Funster

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    My German is abit rusty , dont get there as often as I used to, so may have missed some nuances in the language used .
    They may also have understood that only you wanted to cancel , and that in that case partners discount for second membership would not apply , and she will also need to cancel . If she isnt wanting to then she will pay full price. The "form" to fill in may only be her notifying them in writing (email) . HTSH
     
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  12. bellabee

    bellabee Funster

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    @tacr2man has read it correctly. (y)

    As far as I know, it's always been a matter of giving 3 months' notice to end at the end of the current membership period. I wouldn't have thought that they could take the money off your card, though, if you cancel the payment. Also think it highly unlikely that they would bring a claim against you, even if you are in breach of contract. :)
     
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  13. pagey

    pagey Funster

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    dont quite understand this i am sent renewal form every year and bank details but like you i dont speak german so i phone them up and they take a payment from whatever card i give them the details from
     
  14. matamoros

    matamoros Funster

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    Despite many attempts I have never managed to arrange an auto renewal, this year I renewed in July and the operator said that they were not allowed to keep credit card details for auto renewal'

    I had an issue with a credit card direct debit quite a few years ago and was told that only the credit card provider could cancel the arrangement, don't know if it is still the same.

    I had an issue with a French mobile home insurance provider a couple of years ago when their premiums became excessive. I rang them up to cancel and was told that they needed 12 months notice and was very insistent about this being the case in French law. The only way out was to sell the van, which I did......to my BIL for nothing who then promptly sold it back to me for nothing:)
     
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  15. Decaf

    Decaf Funster

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    What’s the App called?
     
  16. Richard and Ann

    Richard and Ann Funster

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    Google translate (y)
     
  17. lorger

    lorger Funster

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    Just type in the search box in App Store and you'll get a choice, as mentioned above google translate is one.
     
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  18. MyrtleGuru

    MyrtleGuru Funster

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    Translation:

    Dear Mr Price

    Many thanks for your communication.

    We are sorry that you have decided to end your ADAC plus membership.

    We have set the termination date as 31/08/2019.

    Unfortunately we cannot end your membership earlier. There is a three months notice period at the end of the current membership year.

    The membership fee must therefore be paid one more time.

    To date you and your spouse/partner were covered by the 'Plus-Membership PARTNER' scheme. This applies to two joint members with the second member enjoying a reduced rate.

    Unfortunately from the end the current membership period we can no longer offer your partner the reduced rate. We will therefore convert this membership into a single membership without Plus benefits.

    If your spouse/partner would like to end their membership as well, we will require a completed response form.

    Yours faithfully.

    Best regards,
     
  19. davidallan

    davidallan Funster

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    FYI...Just received OUR renewal membership papers in German as usual.

    This is year 7 & we have used them a couple of times in that period. They went straight thro' to the UK AA and the
    problems were sorted out - repairs carried out quickly., Comms v/good etc.

    This renewal for the next 12 months is Mine: 77.50 euros My wife 25 Euros
    Cover for European cover Moho and any vehicle we may be In !
    So thats £92.00 ish --all in.

    Have tried to obtain Similar cover from UK Breakdown coys....But it seems its a NO contest V ADAC

    ADACs price was at east £26 cheaper & Not for equal cover.

    I'll stick with them once again...
     
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  20. BILL 875

    BILL 875 Funster

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    I have also received my renewal 89.50 for myself and 25.00 for my other half =114.50 now i also read somewhere i cant find where again may have been on here or ADAC no more non eu members after 01/08/2018 and it will be cancelled on 29/3/2019 Brexit if renewed, have i got it right i am not 100% sure i am right, i also think they cannot auto renew as they are not allowed to keep your payment details that info came from their web site, to cancel it has to be in writing, email, 3 months before the renewal date. Anyone know more right or wrong.
    Bill
     

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