First class service in Germany!!

Discussion in 'Motorhome Chat' started by Coolbeanz, Aug 19, 2014.

  1. Coolbeanz

    Coolbeanz Funster

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    After weeks of touring France I got up yesterday all excited that we would be crossing the border in to Germany at last as I had never visited the country before. We left Kayserberg and stopped in Colmar to fill up on food and fuel and as we set off Glynn noticed that something didn't sound right. He pulled over and discovered that our exhaust pipe had snapped off!!! I couldn't believe it. We found a local Fiat garage 3 miles away and drove there as luckily it wasn't too loud. The guy shook his head and managed to convey that it would take at least 3 days to get the part and indicated that it was safe to drive if we wanted to carry on and find another garage. I gathered from that that he wasn't particularly bothered about our custom so we bit the bullet and headed to a Fiat garage near Freiberg in Germany, only 40 minutes away. The young lad there was very helpful and gave us directions to a nearby Scania/Fiat garage that dealt in larger vehicles.
    We got there at 12.45 pm expecting to find everyone just starting a 2 hour lunch break like they do in France. We spoke to a guy who we later discovered was the boss. He explained that everyone was on lunch until 1pm and admitted that he was short staffed on Mondays so they were very busy but he would see what they could do. He estimated it would take an hour and they hopefully had the pipe in stock.
    At 1pm we were asked to drive in to Bay 9 and 40 minutes later it was all done. We were charged 40 minutes labour, unlike in France when we were charged 1 hour for 30 minutes work for fixing a leak we'd had. The total bill was only €129 for parts and labour (approximately £100). We were delighted and told them so. Within an hour of arriving we were driving off again, what a result!!
    The garage was called August Wisser, Industriestraße 23, 79194 Gundelfingen. Cannot recommend them highly enough. :clap2::notworthy2:

    The icing on the cake was parking on the Aire at Emmendingen and discovering the town had a wine/ beer festival going on last night. Well the day certainly ended a lot better than we thought it would :wine::party2:
     
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  2. Tootles

    Tootles Funster

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    Really glad to hear that your first experience of Germany was so positive.
    However, just a tip......Don't mention Der krieg!! (y)(y)(y)(y)
     
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  3. longdog

    longdog

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    IMHO, Germany is a lovely country with really nice people, well worth a visit, and yes, they do have a sense of humour!
     
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  4. Kool Kroozer

    Kool Kroozer Read Only Funster

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    Just dont mention the war :LOL::LOL::LOL: as Basil would :LOL::LOL:
     
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  5. Kool Kroozer

    Kool Kroozer Read Only Funster

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    Great result with the van - now thats what you call a good service (y)
     
  6. Tootles

    Tootles Funster

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    I JUST SAID THAT......:Eeek::Eeek: YOU NEVER ever read MY POSTS!!....BITCH!!:cry::cry::cry::cry::cry::cry::cry:
     
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  7. FIDGET

    FIDGET Funster

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    Hi Coolbeanz,
    We had similar experience on our way to dover on a sunday , front exhaust pipe sheared off from silencer, 2 hours before sailing . Phoned RAC as it was sunday everything closed ,they couldn't repair but they took us to a local campsite , campsite warden suggested a local garage (who he phoned the owner ) agreed for us to visit first thing monday in the mean time he drove me in his car to the garage to show exactly where it was, we went straight there AM on monday garage said there's 3 possible pipes that might fit so he ordered all 3 they arrived at 11.30 fitted in an hour charged about the same as you and we were on the ferry 2 hrs later and off to France.
    Can't thank them enough great service, A F Auto Centre in Folkstone.
    Terry FIDGET
     
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  8. JJ

    JJ Funster

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    I love Germany.

    I have several German friends.

    The one thing they all think is really funny and rather sad is the older Brits'
    obsession with "the war" when, like me, they weren't even born when it happened.


    Thank you for posting a positive report on the garage... unlikely but it would be great if other Funsters gave them some business in the future.


    JJ :cool:
     
    Last edited: Aug 19, 2014
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  9. lorger

    lorger Funster

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    I love Germany and think they are a nice bunch of folk, last September while coming home from Berlin we struggled to find a stelplatz in a town called Madgeburg and ended up at the local swimming pool, the caretaker came out and instead of giving us directions he jumped in his car and told us to follow him. Such a nice gesture as it took him about 15 mins to drive us there.
     
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  10. Bertie Bassett

    Bertie Bassett Read Only Funster

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    I lived in Germany for a good few years and always had my vans serviced at local small dealerships. Never got anything other than first class service and a sensible price. My experience on returning home has been patchy ranging from abysmal and expensive to brilliant and fairly priced. Good customer service is a given in Germany (in my experience).
     
  11. Tootles

    Tootles Funster

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    I'm not really surprised by the obsession you describe, Mr JJ, after all, this country made a huge investment in ten ton bombs, which we gave freely to the Germans, on condition that they became our friends! (y)
     
  12. Taran_Las

    Taran_Las Funster

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  13. Taran_Las

    Taran_Las Funster

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    oops........sorry.:oops::oops:
     
  14. Coolbeanz

    Coolbeanz Funster

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    Blimey, what a complete nightmare. Hope it's all sorted now. Is that covered by your insurance or is it classed as a freak of nature ( or whatever they call it) and not covered?
     
  15. Taran_Las

    Taran_Las Funster

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    The van side of things appears to be OK. The habitation side still has quite a bit of work left for me to do. I've driven it back from France successfully. It's going for an MOT in half an hour (fingers crossed). I believe it would be covered by my insurance but being impatient to get the van back and continue my summer of touring I didn't get them involved.
    I'll be reporting on my experiences with the recovery company when the episode is concluded.
     
  16. gillnphil

    gillnphil Funster

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    Every German we have met whilst motorhoming have been good friendly company. We are still friends with some of them and meet up occasionally, they all speak English as well. Bloody good sausages too.
    Phil
     
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