FIAT Professional (Ducato) Servicing in the Leeds/Harrogate/Bradford area - Any recommendations? (1 Viewer)

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Jan 4, 2020
419
580
West Yorkshire
Funster No
67,812
MH
Globecar Campscout
Exp
Since 2005
As per the title, if I can find a FIAT Professional agent locally at reasonable cost (but not North East Yruck and Van York where I've had, horrendous personal experience,) I'd use them to be sure not to have warranty issues in the remaining 2.25 years FIAT Camper Assist cover.
Otherwise, I'll be down the less secure route of FIAT parts fitted by independent garage with a detailed invoice, naming parts brand as FIAT.
 

Andrew_H

Free Member
Nov 23, 2022
1
4
Funster No
92,595
MH
Ducato PVC 2018
Hello from a long time lurker. I have had good service from Pentagon in Cleckheaton, and my brother has also with his coacbuilt Swift (2017). We had both experienced indifference from other “Professional” service agents, which seemed geared to the large commercial users. I have seen all sizes and makes of Fiat based MH there in for service. ( I have no connection with them, except as a satisfied customer)
 
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Jun 23, 2017
245
215
Shipley, West Yorkshire
Funster No
49,142
MH
Hymer Exsis T - 588
Exp
Since 2004
Hello from a long time lurker. I have had good service from Pentagon in Cleckheaton, and my brother has also with his coacbuilt Swift (2017). We had both experienced indifference from other “Professional” service agents, which seemed geared to the large commercial users. I have seen all sizes and makes of Fiat based MH there in for service. ( I have no connection with them, except as a satisfied customer)
Do you mean Stoneacre? I've used them recently but they are still part of a large group and until you find out how, it can be difficult to get a direct answer if you have an issue. I wanted a particular software upgrade (Euro 6d) and Northern Commercial at Brighouse were hopeless in giving any sort of quote. Stoneacre did it eventually at £99 which was OK but having a proper conversation with anyone wasn't easy.

After a Fiat garage put completely the wrong oil filter on I do all my own servicing. I'm now at the stage of needing a cambelt change. I won't use Stoneacre but think I have now found an independent but will still use Fiat parts but at a sensible price! It's all about trust and the problem with big Fiat Professional garages is that it's impossible to get any sort of personal relationship.
 
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Feb 22, 2016
3,750
11,875
York
Funster No
41,744
MH
Bailey 620 Approach
Exp
Since 2015
We use York Van Centre. Have serviced our van for 6 years now. Also do the MOT. Have found them excellent.
Edit: re-reading your post, maybe that YVC is not for you if you only want a Fiat garage.

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May 8, 2011
3,971
49,846
God's county. Helmsley, North Yorkshire.
Funster No
16,317
MH
IH Tio 630 RL
Exp
Since April 1846 but have always camped.
Don’t use Fiat professional in york as they’ve never been able to turn of my engine management light for more than 100 miles and last time left the fuel filter loose so I managed to dump diesel down the M1. Then charged me £400 for a new assembly!
 
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OP
OP
Hagstrom
Jan 4, 2020
419
580
West Yorkshire
Funster No
67,812
MH
Globecar Campscout
Exp
Since 2005
Anyone used S G Petch at York or Northern Commercials at Brighouse? These are authorised FIAT Professional workshops.
 
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Jun 23, 2017
245
215
Shipley, West Yorkshire
Funster No
49,142
MH
Hymer Exsis T - 588
Exp
Since 2004
Northern Commercials at Brighouse was the one I referred to above. They are local for me but I would avoid - very impersonal for us motorhome owners. There is very little choice whilst you are in warranty and all Fiat Professional have you over a barrel. Not Northern Commercials but I got my money back when another "Fiat" dealer in Yorkshire fitted the wrong filter.

It's a lottery as to how your experience goes, more particularly when you are out of warranty. With complex problems often you have no choice when FP are the only ones with exclusive software. There have been some horrendous tales on MHF where FP locally just have no clue what they are doing and only the intervention of central technical support sees common sense prevail.
 
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Apr 20, 2022
698
1,339
Brighouse, UK
Funster No
88,205
MH
Autoquest 155 2016
Exp
Since 2020
I have only dealt with the parts department at Northern Commercials and they were very
good.
There is always a motorhome in there when I have called for parts.

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