Fiat Motorhomes Warranty - questions

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Burstner Lyseo 727G
Exp
3 years 30,000 miles UK and Europe.. Campsites and off Grid.
I had always taken it that a UK purchased Fiat motorhome had 24 months warranty. (I am aware - I think - that other European countries get 36 months)

However, I have been told that Fiat Camper Assist is for 3 years.

Today I rang Fiat camper assist to confirm and was told that my UK motorhome has the '2 + 1' Warranty and the camper assist follows this arrangement.

Looking at the service booklet this says 24 month unlimited miles warranty after which you get an 'additional warranty' of 12 months limited to 100,000 miles. This states 'Under this Additional Warranty, the dealer is obliged to repair components which are DEFECTIVE due to manufacturing by replacing them with genuine Fiat spare parts or reconditioned Fiat Professional parts free of charge.' (Be aware I am not referring to the optional 5 year warranty you can purchase when you buy new.)

Is this really applicable for UK models? Has anyone here use Fiat Assist in the 3rd year?

I'd be interested in concrete hard facts - maybe linked to proof. There is a lot of folk out there who seem to think they know but it really needs to be backed up with evidence. The guy on the phone at Fiat customer services was not convincing enough for me to relax. I'm just wondering whether to buy breakdown cover separately just in case.
 
Well, this is what I see on the 'myCamper' web site - it seems to agree with what you were told (even if it's partly in Italian)

Interesting...

Robin

Capture.JPG
 
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I had always taken it that a UK purchased Fiat motorhome had 24 months warranty. (I am aware - I think - that other European countries get 36 months)

However, I have been told that Fiat Camper Assist is for 3 years.

Today I rang Fiat camper assist to confirm and was told that my UK motorhome has the '2 + 1' Warranty and the camper assist follows this arrangement.

Looking at the service booklet this says 24 month unlimited miles warranty after which you get an 'additional warranty' of 12 months limited to 100,000 miles. This states 'Under this Additional Warranty, the dealer is obliged to repair components which are DEFECTIVE due to manufacturing by replacing them with genuine Fiat spare parts or reconditioned Fiat Professional parts free of charge.' (Be aware I am not referring to the optional 5 year warranty you can purchase when you buy new.)

Is this really applicable for UK models? Has anyone here use Fiat Assist in the 3rd year?

I'd be interested in concrete hard facts - maybe linked to proof. There is a lot of folk out there who seem to think they know but it really needs to be backed up with evidence. The guy on the phone at Fiat customer services was not convincing enough for me to relax. I'm just wondering whether to buy breakdown cover separately just in case.
You have got it the wrong way round. The standard Fiat warranty for EU converters is only 2 years. That was what my Hymer had, The Fiat warranty for UK converters is 3 years, as long as the converter has bought the chassis from Fiat UK rather than directly from Fiat Italy. My understanding is that Fiat UK pays for the third year.
 
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You have got it the wrong way round. The standard Fiat warranty for EU converters is only 2 years. That was what my Hymer had, The Fiat warranty for UK converters is 3 years, as long as the converter has bought the chassis from Fiat UK rather than directly from Fiat Italy. My understanding is that Fiat UK pays for the third year.
Camper Assist told me my Carthago ( converted in Germany) has 2 year Fiat warranty but 3 years Camper Assist ( breakdown cover only).
 
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You have got it the wrong way round. The standard Fiat warranty for EU converters is only 2 years. That was what my Hymer had, The Fiat warranty for UK converters is 3 years, as long as the converter has bought the chassis from Fiat UK rather than directly from Fiat Italy. My understanding is that Fiat UK pays for the third year.

My van is a Burstner - an EU converter but sold in the UK by a UK dealer. Would you like to work that one out? And as I said links to evidence form this would be useful rather than (no offence) a random persons opinion/view.

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My Hymer had a 2 year warranty but the Camper assist 3 years, only found out after I'd paid for cover for the 3rd year.
 
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Camper Assist told me my Carthago ( converted in Germany) has 2 year Fiat warranty but 3 years Camper Assist ( breakdown cover only).
Yep, I have heard this but I was told different by camper assist yesterday so.... ¯\(ツ)
 
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My van is a Burstner - an EU converter but sold in the UK by a UK dealer. Would you like to work that one out? And as I said links to evidence form this would be useful rather than (no offence) a random persons opinion/view.
Warranty is two years as the chassis was supplied by Fiat Germany.
 
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I am sure most of you know this but there is also an option to extend the Fiat warranty to 5 years.
This also extends the Camper assist cover to 5 years.
It is however expensive (approx, £900) and there is a very limited window of opportunity to extend it.
(It must be activated in the first 14 days of ownership)

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Well, this is what I see on the 'myCamper' web site - it seems to agree with what you were told (even if it's partly in Italian)

Interesting...

Robin

View attachment 713868
See mine below. Seems to fit with the theory that UK purchased EU models only have 2 years. Doesn't help on the camper assist question though? My view is veering towards the logic that the camper assist would follow the warranty length. Where was yours purchased?

Screenshot_20230207-085909.png
 
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You have got it the wrong way round. The standard Fiat warranty for EU converters is only 2 years. That was what my Hymer had, The Fiat warranty for UK converters is 3 years, as long as the converter has bought the chassis from Fiat UK rather than directly from Fiat Italy. My understanding is that Fiat UK pays for the third year.
Spot on
 
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I am sure most of you know this but there is also an option to extend the Fiat warranty to 5 years.
This also extends the Camper assist cover to 5 years.
It is however expensive (approx, £900) and there is a very limited window of opportunity to extend it.
(It must be activated in the first 14 days of ownership)
If people are already getting 3 years £900 for an extra 2 years is as you say pretty expensive.
 
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My van is a Burstner - an EU converter but sold in the UK by a UK dealer. Would you like to work that one out? And as I said links to evidence form this would be useful rather than (no offence) a random persons opinion/view.
As I said in my post, the evidence I have is my personal experience with my Fiat based Hymer, which , as you will know, is the same group as Burstner and made in the same country. It was sold in the UK by a UK dealer. It had a 2 years warranty from both Hymer and Fiat, and the camper assist was also for only 2 years. Fiat Camper Assist is sold as part of the Fiat warranty and runs out when the warranty does.

I was not told about the 5 year Fiat warranty and camper assist extension. I may have taken it up if I had known about it, but it would still only apply to the Fiat chassis and engine, the Hymer bits would still remain at only 2 years. I am not sure which part the Alko chassis would be under.

My post was not a "random person's opinion/view". It was based upon my personal experience, which was entirely relevant. And I did take offence. :(

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It had a 2 years warranty from both Hymer and Fiat, and the camper assist was also for only 2 years. Fiat Camper Assist is sold as part of the Fiat warranty and runs out when the warranty does.
Strange on my one the Camper Assist was 3 years.
 
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