I have posted the following on another thread earlier today in response to previous postings, but thought it may be of more general interest...…. so re-posting as a new thread...…..
Telephoned Fiat Pro in Italy. Helpful English speaking Lady needed to know details from my V5 DVLA Registration Document...… but this had not as then arrived. She asked for the VIN number (which I had) to check her records and said it was too late as the van had been shipped from the factory in October last year. (Very interesting!!!) I explained that this was a PVC "camper" conversion by Globecar in Germany, which I had only taken delivery of 4 days earlier. No problem she said...… but I would need to arrange the extended warranty through a UK Fiat Professional Dealership. She gave me the telephone numbers of several reasonably local contacts, but warned me that not all of the "Professional" dealerships in the UK would be willing to sell me an extended warranty, preferring to sell their own insurance-based alternatives as these were more profitable for the Dealer. She went on to say that Fiat could not enforce a requirement that their appointed "Professional Dealers" must sell Fiat Warranty extensions!!!!!!!
I telephoned several Pro Dealerships and all but one said they would not sell the Fiat Extended Warranty but could sell me an alternative. One said they could, but this would be for a Ducato Van extension of 2 years starting after year 3, as the vans are sold with a 3-year warranty...… the first 2 from Fiat, the 3rd year from the Dealer. Interestingly, Camper/MoHo Fiat based vehicles only have 2 years warranty from new.
I went back to SMC who had supplied my new Campscout and spoke with the very helpful Service Manager. He said that he would look into this and I reminded him that I understood this extension for purchasing cover for years 3, 4 and 5 was only available within 15 days of first registration. He came back to me later the same day to say he had been in touch with Fiat and now had on-line access to set-up the extended warranty. (Apparently this was the first time he had done this.) After taking my Credit Card details (for £866.66 incl VAT), he was able to register my new MoHo under the "Maximum Care Camper Warranty" and has since sent me the Certificate to prove it. This provides the same pan-Europe cover for years 3-5 as set out in the documentation provided by Fiat with the new vehicle for years 1 and 2, within a total 60,000 mileage limit.
Rather tortuous - but hopefully all is well that ends well and I now have some peace of mind for the next 5 years.
Hope this account of my experience may be helpful to anyone else buying a new Fiat based MoHo and seeking to extend the warranty.
Telephoned Fiat Pro in Italy. Helpful English speaking Lady needed to know details from my V5 DVLA Registration Document...… but this had not as then arrived. She asked for the VIN number (which I had) to check her records and said it was too late as the van had been shipped from the factory in October last year. (Very interesting!!!) I explained that this was a PVC "camper" conversion by Globecar in Germany, which I had only taken delivery of 4 days earlier. No problem she said...… but I would need to arrange the extended warranty through a UK Fiat Professional Dealership. She gave me the telephone numbers of several reasonably local contacts, but warned me that not all of the "Professional" dealerships in the UK would be willing to sell me an extended warranty, preferring to sell their own insurance-based alternatives as these were more profitable for the Dealer. She went on to say that Fiat could not enforce a requirement that their appointed "Professional Dealers" must sell Fiat Warranty extensions!!!!!!!
I telephoned several Pro Dealerships and all but one said they would not sell the Fiat Extended Warranty but could sell me an alternative. One said they could, but this would be for a Ducato Van extension of 2 years starting after year 3, as the vans are sold with a 3-year warranty...… the first 2 from Fiat, the 3rd year from the Dealer. Interestingly, Camper/MoHo Fiat based vehicles only have 2 years warranty from new.
I went back to SMC who had supplied my new Campscout and spoke with the very helpful Service Manager. He said that he would look into this and I reminded him that I understood this extension for purchasing cover for years 3, 4 and 5 was only available within 15 days of first registration. He came back to me later the same day to say he had been in touch with Fiat and now had on-line access to set-up the extended warranty. (Apparently this was the first time he had done this.) After taking my Credit Card details (for £866.66 incl VAT), he was able to register my new MoHo under the "Maximum Care Camper Warranty" and has since sent me the Certificate to prove it. This provides the same pan-Europe cover for years 3-5 as set out in the documentation provided by Fiat with the new vehicle for years 1 and 2, within a total 60,000 mileage limit.
Rather tortuous - but hopefully all is well that ends well and I now have some peace of mind for the next 5 years.
Hope this account of my experience may be helpful to anyone else buying a new Fiat based MoHo and seeking to extend the warranty.
