We have always had the fiat ducato unit of our 2016 Burstner motorhome serviced at a local Fiat dealer. Last week both the drivers airbag warning light was showing and the off side day time running lights were not on. We booked in and took the vehicled along to the dealer and left it there for an assessment. An hour later they phoned to say the repair job would cost £1K. Today I spoke to a lady on the Fiat customer service line. The result being that this afternoon the dealer rang to say that they wouldn't charge for the failed airbag ECU unit saving us £160. At this stage no goodwill for the light unit costing £450 (expensive as it is combined with the main headlights), or the labour charge of around £300 (for around 3 hours work). No recognition for loyalty or the fact that the item failed so soon. Anyone else experienced anything similar?
Fiat Ducato/ Day time running lights
- Thread starter ChrisSand
- Start date
- Feb 22, 2011
- 10,863
- 22,902
- Funster No
- 15,397
- MH
- Hymer B544 A Class
- Exp
- Since 2015
Wow, sounds like dealer rip off.
My Ecu failed too a year ago, the van was 4 years old . Fiat went 50/50 .
a headlamp unit with LED day running is around £350 original part no dealer price
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- Feb 22, 2011
- 10,863
- 22,902
- Funster No
- 15,397
- MH
- Hymer B544 A Class
- Exp
- Since 2015
Is this what they call progress ?
I think I'll stick with my 2003 hymer a bit (lot) longer
Headlights only ever need the odd bulb when it blows
I think I'll stick with my 2003 hymer a bit (lot) longer
Headlights only ever need the odd bulb when it blows
are the daytime running lights nor replaceable? on their own..
Yes, that is what they told me. The running light problem more of a rarity, but also very costly. S**t happens!!
No! They are in a combined unit with the headlights, so all has to be repleced. As someone else on here said; "progress"!
not good....
they will be charging approx £110 for the Diagnostic alignment ( that appears to be FIAT std charge ) of your new ECU and its no more than an hour to change the ECU and the headlight physical change i would guess.
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Hi all
Have you had a look on the DVSA web site there is a list of recalls that cover all safety related items on vehicles if it’s not on there phone or email DVSA to let them know there is a common issue and they will bring the manufacturer to heel and hopefully get the repair for free ,the more people that phone the better for all of us
Have you had a look on the DVSA web site there is a list of recalls that cover all safety related items on vehicles if it’s not on there phone or email DVSA to let them know there is a common issue and they will bring the manufacturer to heel and hopefully get the repair for free ,the more people that phone the better for all of us
By the way it’s not just for new vehicles it covers all I have managed to get new engines out of Toyota that have done 60,000 miles which they fitted for free by waving the emissions flag and fit for purpose
They are if you have the non-LED DRL anti-bling light units
Just a couple of quid for a bulb!
Contact Fiat yourself
I am in contact and have been speaking to their customer services in Italy. I am waiting to hear back at the moment.
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It certainly is...and seemingly NO goodwill at all despite the fact we have used them for all servicing. I will probably name and shame and never go there again!!
- Jul 30, 2015
- 231
- 119
- Funster No
- 37,389
- MH
- Auto-Trail, Tracker FB
- Exp
- 45 yrs Tugging
ft it there for an assessment. An hour l
SteveJulesMontycame2
Free Member
These any good?
Fits Fiat Ducato Peugeot Boxer Citroen Relay Headlight LED DRL Control Unit Ballast
New Headlight Control Unit For DRL Genuine OE FIAT Part. Fits Fiat Ducato, Peugeot Boxer And Citroen Relay (2014-On)
coastalmotorhomes.co.uk
Taking the headlight out is literally a 10 minute job; 2 screws and a plug connector.
If the ballast (driver unit) has gone, then they are held on with 4 little screws and a couple of electrical connections on the underside of the lamp unit.
Changed ours when we imported our LHD van
Yes, I have had the conversation with another dealer regarding the whole time allocation to each job by Fiat. They said 20 minutes for this, our dealer is charging 3/4 hour. What is most annoying is that the dealer who we have been loyal to for 3 years is showing us absolutely no goodwill and has, in fact over charged us for labour and been negative in obtaining any concessions from Fiat. I spoke to the guy who sold us the vehicle who said "any issues with the habitation end would have been dealt with by him".These any good?
Fits Fiat Ducato Peugeot Boxer Citroen Relay Headlight LED DRL Control Unit Ballast
New Headlight Control Unit For DRL Genuine OE FIAT Part. Fits Fiat Ducato, Peugeot Boxer And Citroen Relay (2014-On)
Taking the headlight out is literally a 10 minute job; 2 screws and a plug connector.
If the ballast (driver unit) has gone, then they are held on with 4 little screws and a couple of electrical connections on the underside of the lamp unit.
Changed ours when we imported our LHD van
I have had to do all of the talking/chasing to achieve anything at all!
Conclusion; we now have our motorhome back and repaired. The dealer, North East Truck and Van in York has serviced our vehicle for the last 3 years and so has had a certain amount of loyalty from ourselves. We were under a bit of pressure to get the repair done and so become road legal again for the holidays, and also my husband was due to spend a week out of the country for work. We accepted the quote with the question of goodwill. NE T and V gave absolutely no help in this department and I had to do all of the chasing (to Fiat, Italy) myself. I managed to get around £500 (including the VAT) off the final bill. No goodwill was forthcoming from NE T and V regarding their labour charge. In fact thay charged the maximum possible for diagnostics and more than the Fiat guidelines for the 2 repairs. I spoke to another NE Fiat dealer who said that the diagnostics would have taken about 15 minutes as the fault with the ECU would have been found quite quickly. We were charged for 1.5 hours. When the quote was given (obviously post diagnostics) no mention was made of this charge.
We are very disappointed with the lack of help and goodwill from NE T & V and will probably use the other dealer that I spoke to for future servicing.
We noted that apart from their usual quota of commercial vehicles in for work that there were a number of other motorhomes in their yard for attention.
People of York and area, be warned that in the event of an out of warranty problem with your motorhome, that you will receive absolutely no gesture of goodwill or assistance (apart form being given the customer service phone number of the manufacturer).
Very disappointing.
We are very disappointed with the lack of help and goodwill from NE T & V and will probably use the other dealer that I spoke to for future servicing.
We noted that apart from their usual quota of commercial vehicles in for work that there were a number of other motorhomes in their yard for attention.
People of York and area, be warned that in the event of an out of warranty problem with your motorhome, that you will receive absolutely no gesture of goodwill or assistance (apart form being given the customer service phone number of the manufacturer).
Very disappointing.
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pappajohn
LIFE MEMBER
This will soon disappear off the page, why not write a review in the review section where it will remain visible to all.
Can I get the contact details please as I have beef with them as well
Gellyneck
LIFE MEMBER
Think this was the number I used previously (couple of years back).
00800 3428 1111
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