EGR hose recall (1 Viewer)

[Diggerdi]

Currently sat in Trafford Van Centre while they check our moho for the recall. Apparently it's a 3 part recall. Today they will have a look at it and order the pipe. There is about a 5 week back order situation due to the amount that are needed. Once the pipe arrives we have to bring it back and when they have the pipe off they have to check whether the EGR/DPF is fractured and, if so, send photos to Italy so they can authorise replacement. Then we will have to wait for that to come if it's needed. We have been told not to drive it so looks like we're not going anywhere for at least 2 months.

 

[Sandancers]

What base vehicle is it ?

 

[Diggerdi]

2017 Fiat Ducato 2.3 130bhp

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[Lenny HB]

You need to get onto Fiat Customer services, that is totaly unacceptable. If it was a car they would have probably given you a courtesy car but that doesn't happen with Motorhomes.

Pleased to say ours was OK.

 

[Gina M]

We have been told it is okay to drive as it is a 2017 and low mileage.
We are booked in for 6/1 and I advised them we would be doing about 300 over the Christmas period and they said it would be okay

 

[fleurette]

Have mine booked in at worcester for the 8th January, bit concerned if it needs all the work doing as have a ferry to catch 10th February for a rally in Spain, got travel/breakdown and fiat assist, don't know which will cover me for
Recall work.

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[davidathomas42]

2017 Fiat Ducato 2.3 130bhp

That sucks ass!

And yea I’d want a replacement or compensation to rent a motorhome for the down time.

Is it just limited to the 2017 models? They have the Euro 6 engine right?

Mines a 2015 2.3 130 Ducato. Not heard anything so assume just the newer ones?

 

[hilldweller]

We have been told not to drive it so looks like we're not going anywhere for at least 2 months.

So all over Europe we have delivery firms being told "hard luck you can't deliver for two months". Why aren't we seeing a massive outcry ? Are they getting preferential treatment ?

 

[Lenny HB]

It is only a small number of vehicles affected built between 17/02/2016 to 13/09/2017 a total of 1336 vehicles. It is only Euro 6 engines I don't think Euro 6 Motorhomes came online untill around Sep 2016. I believe there are 3 versions of the pipe/assembly not all are affected so it is going to be very low numbers that need the work doing, mine didn't.

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[androidGB]

Once the pipe arrives we have to bring it back and when they have the pipe off they have to check whether the EGR/DPF is fractured and, if so, send photos to Italy so they can authorise replacement. .

That's pathetic, what's wrong with having the EGR/DPF in stock, email photo to Italy for immediate authorisation and fit there and then.

I think they should have parts in stock, don't believe the customer should be unduly inconvenienced

Andrew

 

[SpeedyDux]

Thanks to Fun, mine was booked in for the EGR pipe recall work before the letter from Fiat. The local Fiat workshop reception told me that they were now booking them several weeks ahead, and that there are delays getting the parts. Also the typical whinge that Fiat won't allow enough paid hours for their fitters to carry out the recall work itself.

I also read elsewhere that Fiat UK are relocating their parts warehouse. Bad timing.

 

[hilldweller]

It is only a small number of vehicles affected .

Well OP did say "There is about a 5 week back order situation due to the amount that are needed.".

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[Lenny HB]

Well OP did say "There is about a 5 week back order situation due to the amount that are needed.".

The recall was only for 1336 vehicles and a lot wont need the mod only stating facts, do wonder if some dealers try to put off warranty work.

 

[hilldweller]

The recall was only for 1336 vehicles and a lot wont need the mod only stating facts, do wonder if some dealers try to put off warranty work.

It's a pity that OP did not have this fact when face to face with mechanic.

 

[magicsurfbus]

Currently sat in Trafford Van Centre while they check our moho for the recall.

Likewise a couple of weeks ago, same place and the same advice. I don't recall them saying don't drive it, but as a precaution I'm keeping the miles to a minimum. It's already done close to 6,000 since March and the only chassis issue we've had was the lightweight aluminium heat shield above the exhaust baffle becoming metal fatigued in the slipstream and breaking up. It's a known issue to keep an eye out for. No problem with the EGR pipe - yet.

I should add that Trafford will be a popular Fiat Professional destination with NW-based MH owners because Warrington and Knutsford don't have large enough service bays.

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[Dafydd 2]

Following the letter from Fiat regarding the recall, I e-mailed the ‘Professional’ dealership in Swansa on December 13th to arrange the inspection of the EGR pipe. They responded on the 15th stating “....we will order the required parts and contact you....”. This morning, I telephoned to request an update. This time I was told that they couldn’t give me an inspection date owing to the volume of recalls. I was flabergasted and furthermore, if the inspection led to the need for remedial work, I was advised it could tke months to get sorted!

Not for the first time i’ve found this dealership to be useless and have just fired off a stinker to Fiat Customer Relations. Is this a potential safety issue or not? Clearly Swansea’s Fiat dealership is not particularly concerned. Fortunately, there is another family run dealership in West Wales, wich scheduled me in for next week. A lesson there methinks and it is they that will benefit from the routine servicing as well.

 

[pagey]

be very careful about using your van when i had my egr pipe changed it had caused scorching to the alternator wiring which is very close

 

[SuperMike]

We bought our Winnebago new in Sept 2010. Shortly after there was a recall from Workhorse, the chassis maker, for the front brakes, where apparently the pistons seized in the calipers. At the time we were at the show Americana, where I had three notes stuck on the windscreen form various dealers requesting the work. Ours went back to where it was purchased for repair, all in very little time, and we must be low down on the pecking order for bits, because many, many, American motorhome run on the W22 chassis.

Such long time scales is silly.

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[Mickey1]

Took ours in last Thursday and was told I’d need the egr pipe replaced,(already knew because I’d taken it to a workshop in Spain) they said it was okay to drive and they could do it on the 15th of January, but as I’m off to Thailand on the 11th and not back until the 1st of March, I’ve got it booked in for the 2nd of March.

Mickey

 

[gerry mcg]

The recall was only for 1336 vehicles and a lot wont need the mod only stating facts, do wonder if some dealers try to put off warranty work.

I did wonder if the '1366 affected units' declared by the VOSA recall is the number of affected UK vans, and there are similar recalls for each country, so the overall number of affected units is much larger?

 

[swanseajack13]

I got a 2016 fix it again tomorrow (fiat) had no call back from the dealer do I have that problem as well ray xx not lol at this time until I know

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[Wh05apk]

For those being told not to use the van, and it could take weeks, I wonder if the threat of rejecting the van to the dealer/ importer could elicit a more prompt response from fiat with a but of influence from the manufacturer?

 

[DaveandJen]

What’s a - EGR - some may ask? If you get a letter like this in the post you have got one!!

 

[SuperMike]

What’s a - EGR - some may ask? It you get a letter like this in the post you have got one!!

Nope not got an EGR, ‘cos mines got a petrol engine.

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[TM59]

Taken from a Fiat Forum. Shows the bracket fractured.


Trevor

 

[Diggerdi]

So which end of the pipe is the heat exchanger situated ?

 

[TM59]

Not mechanically minded. Just copied the photo from a Fiat Forum which was out linning the fractured bracket.

I have now been waiting from the 19th December to get mine fixed. Dealer still waiting on parts. Have lodged a complaint with Fiat Professional Customer Care, will wait and see if this suddenly speeds things up.

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[Diggerdi]

Well, after seeing on a Facebook post this morning that someone had their repair done yesterday, I got on the phone to Trafford Van Centre for an update. Some good news and some totally unbelievable news! The good news is they have got the heat exchangers in. "Great" thinks I, "soon be on the road again". Er, no. Dave tells me that they are now awaiting the EGR pipe. Hold on, rewind, thought they already had that last time we took it in . No, the pipes they had in don't fit the new heat exchanger so they are waiting for the new pipes, should be in 1st or 2nd March. You couldn't make it up

 

[Blue Knight]

Well, after seeing on a Facebook post this morning that someone had their repair done yesterday, I got on the phone to Trafford Van Centre for an update. Some good news and some totally unbelievable news! The good news is they have got the heat exchangers in. "Great" thinks I, "soon be on the road again". Er, no. Dave tells me that they are now awaiting the EGR pipe. Hold on, rewind, thought they already had that last time we took it in . No, the pipes they had in don't fit the new heat exchanger so they are waiting for the new pipes, should be in 1st or 2nd March. You couldn't make it up

Crickey, that's really shocking Dianne. It's as if FIAT doesn't have a suitable and sustainable spares package in place.

I really feel for you guys.

 

[jockaneezer]

@Diggerdi I'm guessing the bit with the BORGWARNER sticker on is the heat exchanger as you can see a smaller (coolant ?) pipe coming off it.

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