Early service due light (1 Viewer)

Mar 31, 2018
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I've got an Auto Sleepers Burford Duo which is based on a Mercedes Sprinter and is almost 1 year old and done about 5k miles. This morning the dashboard displayed "Service A due in 2 weeks". Everything I've read and talking to the dealer, suggests that this shouldn't happen until the vehicle is 2 years old or done more than 20k miles.

Is this a glitch and has anyone else seen this?
 
May 12, 2011
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Just a guess but when did the base leave Mercedes. The service setting clock could have been started before it ever reached AS. Seen it discussed on Hymer forums.
 
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Jul 29, 2013
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When I had my new works van a sprinter I think it went about three years before service light came on it was a low annual mileage.but always good to have oil changed as WillH suggested (y)
 
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ambulancekidd

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Sep 23, 2014
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Since 1964 Gosh that makes me feel old.
When I had my new works van a sprinter I think it went about three years before service light came on it was a low annual mileage.but always good to have oil changed as WillH suggested (y)

Quite right @Speeve.
Our last Sprinter motorhome tended to do low mileages & the service light does indeed activate if the mileage is low but, our ambulances tended to light up at 2yrs or a certain mileage.

Robert
 
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May 7, 2016
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My 2015 Sprinter came up at 1 year and 3 years, which is exactly what the Mecedes dealer said should happen. Some dealers can’t seem to get their heads around the idea that Mercedes and Fiats have different service periods. If you want Mercedes to honour the warranty you will need to get it done by them at year 1.
 
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Buster30

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Aug 4, 2018
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On most diesels nowadays it goes on the driving style, the ecu monitors it

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OP
A
Mar 31, 2018
86
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Worcestershire
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Auto Sleepers Burford Duo
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Since 2018
My 2015 Sprinter came up at 1 year and 3 years, which is exactly what the Mecedes dealer said should happen. Some dealers can’t seem to get their heads around the idea that Mercedes and Fiats have different service periods. If you want Mercedes to honour the warranty you will need to get it done by them at year 1.
Interesting that you say that. When I spoke to the dealer they were convinced it was years 2, 4 etc. then went on to say it was standard for Peugeot. Useless.
 
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May 7, 2016
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On most diesels nowadays it goes on the driving style, the ecu monitors it

I was told the services are based on mileage or time, Mercedes expect to service it at 1 year or earlier with a high mileage. They do not seem to have a service book to stamp, it is logged on their central data base. Perhaps it is different for cars but I guess most vans (not motorhomes) are expected to be used a little harder.

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May 7, 2016
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The ecu checks things like DPF regeneration and oil quality for the service due light
I have no doubt the ecu monitors all these things but according to my Mercedes Commercial dealer the light will come on at one and three years if not set off earlier by mileage. Has anyone been given different information by a Mercedes Commercial dealer?
 
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May 7, 2016
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Interesting that you say that. When I spoke to the dealer they were convinced it was years 2, 4 etc. then went on to say it was standard for Peugeot. Useless.
You would expect most dealers to be able to tell the difference between a Mercedes and a Peugeot. As you say, useless.

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Oct 29, 2008
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I have no doubt the ecu monitors all these things but according to my Mercedes Commercial dealer the light will come on at one and three years if not set off earlier by mileage. Has anyone been given different information by a Mercedes Commercial dealer?

Its not the mileage that sets it off, its the ECU thinking that there is some reason the oil needs changing like lots of slow driving and DPF regenerations etc
 
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May 7, 2016
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Its not the mileage that sets it off, its the ECU thinking that there is some reason the oil needs changing like lots of slow driving and DPF regenerations etc
Not what I was told by Mercedes, what is your source of information. If there was a DPF problem I would expect an engine warning light not the service one.

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Oct 29, 2008
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Not what I was told by Mercedes, what is your source of information. If there was a DPF problem I would expect an engine warning light not the service one.
I was told by a mechanic, you may not have a DPF fault but it may have had to regenerate. Unlikely if you have not used it for lots of short trips. It could also be the ECU has cocked up when working it out. All modern diesel engines need the ecu to calculate the service interval as the oil could become diluted by diesel during regenerations. Has your oil level risen slightly?
 
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May 7, 2016
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I was told by a mechanic, you may not have a DPF fault but it may have had to regenerate. Unlikely if you have not used it for lots of short trips. It could also be the ECU has cocked up when working it out. All modern diesel engines need the ecu to calculate the service interval as the oil could become diluted by diesel during regenerations. Has your oil level risen slightly?
I am sorry that Mercedes forgot to consult your mechanic when they designed the Sprinter but here is what my service indicator currently shows. If the mileage has not been reached when it gets to about a month before 1 year 3 years etc it changes over to a day count and says service due in x days.
upload_2019-1-11_21-47-27.jpeg
 
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