DVLA - Don't You Just Luv 'em ? (1 Viewer)

[Kingham]

Six weeks since I sent my V5 and supporting documents to them to have my van weight up-rated and colour corrected, so hearing nothing from them, I rang them yesterday.

No sir, nothing here at all, not even an entry on our system to suggest we've even received your application. It's obvious that your application is lost and you need to apply for a new V5, but send in your supporting documents with the application.... Oh and don't forget the fee of £25 and we will do the uprate at the same time !

I mentioned that the original documents were with the application and was advised that they do need sight of them. I suggested sending the scans which I have and was told that they couldn't guarantee no further delay if they decided to ask for originals.

I had already decided to give them another week or so and ring again, just incase my application had turned up, but earlier today I opened a letter from DVLA, returning my original weight certificate with a compliments slip and a hand written message, saying "V5 to follow".

So often one hears tales of woe and ineptitude from this slumbering giant of an organisation, but here I have evidence to the contrary.....

Since hanging up the phone yesterday, the extremely slow postie has dropped my envelope off at Swansea. Like lightning, DVLA have opened the envelope, checked the quality of the application and all supporting documentation, decided they are happy with it, dropped my weight certificate in to a return envelope, along with the complimentary slip, addressed and stamped it, before no doubt shouting across the car park for the very slow postie to hang on and asking him to get my letter straight back to the north east

You doubters you !!

 

[Minxy]

Did you check your vehicle details on line to see if it had been changed as often this is done before the paperwork is sent back to you?

 

[Kingham]

Daily.... and it still hasn't been updated.

^{_{Subscribers  do not see these advertisements}}

 

[Lenny HB]

When you get the V5 back it will probably be wrong, they will have changed the revenue weight but will have left the max mass at 3500.

 

[pappajohn]

If I was in charge I would sack the whole of the incompetent bunch of self righteous pen pushers at Swansea, turn the offices into a supermarket or a multistorey Car park and bring back local offices manned only by knowledgeable people who all sing from the same hymn book.

 

[Kingham]

When you get the V5 back it will probably be wrong, they will have changed the revenue weight but will have left the max mass at 3500.

I'm half expecting that, even though I put a letter in with the application, spelling out exactly what was required.

^{_{Subscribers  do not see these advertisements}}

 

[Stretto Boy]

Thanks for reminding me that I need to get our V5 corrected. Usual problem : revenue weight changed but not the MAM. How on earth can they keep making the same mistake over and over again?

 

[Lenny HB]

Thanks for reminding me that I need to get our V5 corrected. Usual problem : revenue weight changed but not the MAM. How on earth can they keep making the same mistake over and over again?

They are Welsh, say no more.

 

[maison]

They are Welsh, say no more.

Oi, mate. That's a racist comment.

Off to the Belly Locker with you!

^{_{Subscribers  do not see these advertisements}}

 

[chaser]

I once applied to re register an old tractor , and in the post a day or two later had two letters from them on the same day, one said I couldn't reregister it for some reason but in the other envelope was the v5.

 

[RFS]

I phoned yesterday, six weeks after I returned my V5 because they had changed the revenue weight to 4200 but left the MAM at 3500.

Explained that I had called them in May and been told to return it with a covering letter to explain what was wrong.

Eventually told that it had been entered onto the system this week and was probably receiving attention.

Having read the other posts, it's clearly an ongoing problem which you'd think they would get right after one, maybe two mistakes...??

Who is managing these people and how is performance measured? We as tax payers are really their employers but, in reality, just suffer from their ongoing ineptitude.

They seem oblivious to the fact that we are their customers paying for the service that they are supposed to provide. It really feels like they think they are doing us a favour as opposed to delivering a service which is being (well) paid for.

If this was a private enterprise then I'm sure it would not stay in business for long. It's a shame there is no alternative organisation(s) providing these services to allow for customer choice.

 

[John & Joan]

Who is managing these people and how is performance measured? We as tax payers are really there employers but, in reality, just suffer from their ongoing ineptitude.

They seem oblivious to the fact that we are their customers paying for the service that they are supposed to provide. It really feels like they think they are dong us a favour as opposed to delivering a service which is being (well) paid for.

If this was a private enterprise then I'm sure it would not stay in business for long. It's a shame there no alternative organisation(s) providing these services to allow for customer choice.

It is private business that is running this shambles. CAPITA. They are an outsourcing operation that are running many parts of government activity with an aim to make a profit. They employ people at the lowest rates and get rid of experienced staff all under the mantra of efficiency. People are lining their pockets from what were civil service jobs. Don't blame the staff in Cardiff. They are not responsible for this shambles. Contact your MPs and complain every time something goes wrong. It works, as soon as my MPs office (not the MP personally) contacted the "MP complaints section" inside DVLA Yes they have one. My licence renewal that has taken 11 months up to this point just appeared. They claimed shortage of staff for the delay.

These clowns registered my newly imported Mercedes Hymer S700 Motorhomes as a wait for it... MAKE: Mercedes, MODEL: Renault Scenic, BODY TYPE: pickup. They used the factory weight ticked of 3400kg as revenue weight and no MAM which is 4600kg as stated on the other documents and pictures that were included. Fortunately the local offices were still operational, so I got it sorted by sensible, knowledgeable staff, unfortunately now unavailable due to efficiency savings.

^{_{Subscribers  do not see these advertisements}}

 

[GreenHell]

Exactly the same happened to me when I was changing my V5 on a conversion to 'Motor Caravan', except I paid the £25 and ended up with two V5s. Grrr.

 

[RFS]

Capita......!!!?

Well that answers my question.....

I've seen this 'organisation' in practice within the NHS. I've come across so called 'professional' property experts charged with project managing building and refurbishment contracts. In my experience, many don't know a door from a window...!

No wonder the public purse is haemorrhaging so much money with this company so deeply entrenched ...!

 

[Kingham]

Progress at last, this lunchtime saw DVLA's web site updated to show my revenue weight at 4500kg.

The torturous wait now begins for the V5 to arrive, to see if they have also raised my maximum and rear axle weights, as per my monosyllabic* request letter.

* as advised by a respected forum member

^{_{Subscribers  do not see these advertisements}}

 

[Lenny HB]

Progress at last, this lunchtime saw DVLA's web site updated to show my revenue weight at 4500kg.

The torturous wait now begins for the V5 to arrive, to see if they have also raised my maximum and rear axle weights, as per my monosyllabic* request letter.

* as advised by a respected forum member

You live in hope.

 

[Taran_Las]

They are Welsh, say no more.

Don't forget Lenny one of those Welsh will be at retro
​

 

[Wildbill]

i lost my motorcycle entitlement and will have to sit another test thay asked for my original pass certificate from way bak in 1776 incompetent fools
bill

^{_{Subscribers  do not see these advertisements}}

 

[denisejoe]

If you think DVLA are bad under Capita just imagine what it was like when they were running various Government Departments' payrolls! It was a nightmare at times.

Denise

 

[Badknee]

i lost my motorcycle entitlement and will have to sit another test thay asked for my original pass certificate from way bak in 1776 incompetent fools
bill

I had to do the same Bill. MCN had a big spread of a bike cop taking it again on a fully liveried PanEuropean a few years ago.

 

[busby]

Six weeks since I sent my V5 and supporting documents to them to have my van weight up-rated and colour corrected, so hearing nothing from them, I rang them yesterday.

No sir, nothing here at all, not even an entry on our system to suggest we've even received your application. It's obvious that your application is lost and you need to apply for a new V5, but send in your supporting documents with the application.... Oh and don't forget the fee of £25 and we will do the uprate at the same time !

I mentioned that the original documents were with the application and was advised that they do need sight of them. I suggested sending the scans which I have and was told that they couldn't guarantee no further delay if they decided to ask for originals.

I had already decided to give them another week or so and ring again, just incase my application had turned up, but earlier today I opened a letter from DVLA, returning my original weight certificate with a compliments slip and a hand written message, saying "V5 to follow".

So often one hears tales of woe and ineptitude from this slumbering giant of an organisation, but here I have evidence to the contrary.....

Since hanging up the phone yesterday, the extremely slow postie has dropped my envelope off at Swansea. Like lightning, DVLA have opened the envelope, checked the quality of the application and all supporting documentation, decided they are happy with it, dropped my weight certificate in to a return envelope, along with the complimentary slip, addressed and stamped it, before no doubt shouting across the car park for the very slow postie to hang on and asking him to get my letter straight back to the north east

You doubters you !!

Did you send it recorded delivery?? I always do and never had a problem,,,They deal with millions of enquiries a week so i think they do a bloody good job usually..Shame that because of Government cuts they have had to close local offices,,,,BUSBY,,
me

^{_{Subscribers  do not see these advertisements}}

 

[Kingham]

Did you send it recorded delivery?? I always do and never had a problem,,,They deal with millions of enquiries a week so i think they do a bloody good job usually..Shame that because of Government cuts they have had to close local offices,,,,BUSBY,,
me

Keep reading on, there are further updates Busby and I think my V5 could be back soon

 

[Teuchter]

Thanks for reminding me that I need to get our V5 corrected. Usual problem : revenue weight changed but not the MAM. How on earth can they keep making the same mistake over and over again?

My V5 (sent recorded delivery with covering letter) has been with them for 3 weeks now to correct exact same mistake!!!

On speaking to SV Tech they tell me that it an extremely common occurrence and they have given up "reminding" DVLA!!

I suspect it is the luck of the draw as to who actually does the amendment to your V5 on initial upgrading you get one of 3 people doing it:-

1. Normal competent person who knows what he or she is doing so V5 comes back correct 1st time
2. Fairly normal incompetent person who does not know what he/she is doing so MAM not changed
3. Abnormal unhappy at work person who knows exactly what they are doing but does not change MAM - because he can!! and will get off with it!!

I am sure one or more "type 3" exists or there would not be so many errors!!!

 

[Lenny HB]

Don't forget Lenny one of those Welsh will be at retro
​

I'll challenge him to a dancing competion - Lindy Hop at 10 paces.

^{_{Subscribers  do not see these advertisements}}

 

[Lenny HB]

If you send recorded the Royal Mail sign for it by the sackful at the local office then deliver the sacks, Special delivery not much better.

 

[cruiser]

They are still looking for motorcycle licence.

 

[Taran_Las]

I'll challenge him to a dancing competion - Lindy Hop at 10 paces.

OK you win this time

But next time 'us Welsh' will sing you to death
​

^{_{Subscribers  do not see these advertisements}}

 

[Stretto Boy]

My V5 (sent recorded delivery with covering letter) has been with them for 3 weeks now to correct exact same mistake!!!

On speaking to SV Tech they tell me that it an extremely common occurrence and they have given up "reminding" DVLA!!

I suspect it is the luck of the draw as to who actually does the amendment to your V5 on initial upgrading you get one of 3 people doing it:-

1. Normal competent person who knows what he or she is doing so V5 comes back correct 1st time
2. Fairly normal incompetent person who does not know what he/she is doing so MAM not changed
3. Abnormal unhappy at work person who knows exactly what they are doing but does not change MAM - because he can!! and will get off with it!!

I am sure one or more "type 3" exists or there would not be so many errors!!!

Mine went off tonight, by recorded delivery and accompanying letter plus a copy of SVTech's up-plating certificate. I expect one or more of the following to occur (a) they deny having received it (b) they lose it (c) they process it incorrectly and it is returned without amendment or (d) it is returned, whether correctly or not, but without the certificate. I suppose it is just possible that it is done correctly and they return it with my certificate but I'm not putting my mortgage on it.

 

[Lenny HB]

OK you win this time

But next time 'us Welsh' will sing you to death
​

Oh no Mercy, Mercy.

I'm starting to wonder about you Phil, kissing lips & moonies.

 

[Taran_Las]

Oh no Mercy, Mercy.

I'm starting to wonder about you Phil, kissing lips & moonies.

You only need to worry if your name's Blodwyn and I've got wellies on​

^{_{Subscribers  do not see these advertisements}}