Don't they know about lockdown

[teddybear]

Received email this morning saying as we had not been over the Dartford Crossing for 12 months they were going to close the account

 

[denisejoe]

Contact them and close the account and get a refund. Open a new account when you next want to use the crossing. It'll easier doing it now rather than waiting until after they close the account which is what I did. Took ages to get the money back as had to remember the car registration number which was on the account even though we'd removed it - they wanted the numbers of all vehicles when the account was opened! You have to do it by email as they are a different CS department to the one you phone!

 

[Langtoftlad]

Do you have a balance?
Are they going to refund it?

They're French

 

[denisejoe]

Do you have a balance?
Are they going to refund it?

They're French

We cross posted! You have to claim the refund otherwise they just close the account and keep the money until you do reclaim it!

 

[Nanniemate]

computers do not understand viruses

^{_{Subscribers  do not see these advertisements}}

 

[Spriddler]

I just do a one-off payment online that morning or a day or two before. It only takes a couple of minutes.

 

[scally]

computers do not understand viruses View attachment 475291

They ought too they get enough of them

 

[Stephen Franklin]

What’s the big deal? I had the same email a couple of weeks ago, just go online and confirm you want to keep the account open, job done.

 

[Bailey58]

Same here a week or two back. I seem to remember logging in and telling them to keep it open.

 

[Langtoftlad]

Fair comment... especially in the week that gas/electric companies are getting it the neck for keeping customers money

^{_{Subscribers  do not see these advertisements}}

 

[gus-lopez]

What’s the big deal? I had the same email a couple of weeks ago, just go online and confirm you want to keep the account open, job done.

I had one last year.It was either make a crossing, close it, or top it up .if you can elect to keep it open i didn't see that last year?

 

[WESTY66]

I got an email saying I could log in and then click onto manage my account and it gives option to keep it open for a further 12 months
Edit. Just seen Stephen Franklin post

 

[denisejoe]

I had one last year.It was either make a crossing, close it, or top it up .if you can elect to keep it open i didn't see that last year?

Same when I got the email. Definitely no option to keep it open.

 

[Bailey58]

Same when I got the email. Definitely no option to keep it open.

Perhaps it was because those of us who did opt to keep it open had a balance on the account?

 

[denisejoe]

Perhaps it was because those of us who did opt to keep it open had a balance on the account?

No I don't so as I also had a balance but it was below the £10 minimum threshold.

^{_{Subscribers  do not see these advertisements}}

 

[teddybear]

There was the option to keep open,which we have done The balance is below £10-00.
Only reason for not using is because of lockdown

 

[olley]

Just checked email sent in sept but I didn't see it so account now closed.

 

[denisejoe]

Just checked email sent in sept but I didn't see it so account now closed.

write to their Customer Services Department. Email: customerservice@dartford-crossing-charge.service.gov.uk requesting money owing to be refunded. You will need to tell them the vehicle numbers registered on the account; who the refund cheque should be made out to and your full postal address.

Denise