Dometic windows cracking

Jul 29, 2013
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Just noticed that all four of the double skinned windows on our 2015 Exsis have developed small cracks that seem to be fanning out from under the hinge cover along the top on the outside skin, as always the warranty has just run out so probably gonna have to pay for repairs.
Anyone else had a similar problem and where did you source new windows(won’t need frames)
Any suggestions appreciated thanks in advance.(y)
 
OP
Speve
Jul 29, 2013
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OP
Speve
Jul 29, 2013
6,935
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Salisbury
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Hymer B678DL A class
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since 2011
Update.
Hi everyone just an update Hymer havesaid even though six months out of warranty I am going to have to foot the bill £1640, and to rub salt into it the Truma heater has stopped working have done all the checks but no solution found so will be another expense.
Ah well worse things happen at sea.(y)(y)(y)(y)

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Last edited:
May 8, 2010
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Sorry to hear this @Speve . Glad to see you're being philosophical about it. Still a bitter pill to swallow, but at least, you get a lot of use out of your van. :)
 
OP
Speve
Jul 29, 2013
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Sorry to hear this @Speve . Glad to see you're being philosophical about it. Still a bitter pill to swallow, but at least, you get a lot of use out of your van. :)
Thanks@bellabee yes we do use it a lot and love it now we’ve made it ours the only saving grace is that the German dealer has given us a reasonable price to do the work and since we are in Spain at present we will detour to Germany on our way home to get it sorted so gives another destination to see.
It’s no good to whinge as the money we saved importing it is more than enough to cover the bill(y)(y)(y)
 

Chris

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May 5, 2010
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Sorry you are having this problem.

Hymer don’t seem to be doing very well on this forum at the moment

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May 8, 2010
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since we are in Spain at present we will detour to Germany on our way home to get it sorted
Yes, that's what we did last year. Went to Bad Waldsee on the way back from Spain. It was a lovely trip - maybe even the highlight of the entire winter trip.
We're bound for Spain/Portugal next week. May bump into you again. :D
 
OP
Speve
Jul 29, 2013
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Sorry you are having this problem.

Hymer don’t seem to be doing very well on this forum at the moment
Thanks Chris, Well all vans have problems and Hymer are not immune but we love our van and won’t be changing anytime soon we’ve done over 20,000 mls in her and these are the only issues so not to worried.(y)(y)
 

ufitsy

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May 7, 2016
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Update.
Hi everyone just an update Hymer havesaid even though six months out of warranty I am going to have to foot the bill £1640, and to rub salt into it the Truma heater has stopped working have done all the checks but no solution found so will be another expense.
Ah well worse things happen at sea.(y)(y)(y)(y)

Would they not even offer a contribution to the cost?

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OP
Speve
Jul 29, 2013
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We’ll be down here next winter for sure hope we do see you again we are currently at El Rocio it was a bit manic here last weekend they celebrated the end of winter there were literally thousands of Spaniards and their horses here.
The birding has been great.(y)(y)(y)
All good fun eh?
 
OP
Speve
Jul 29, 2013
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Would they not even offer a contribution to the cost?
No not an offer, only the dealer Ulrich Durrwang who has given us I think a fair price to do the work.
Dometic just said tough it’s out of warranty and referred me to one of their retailers.
 
Feb 29, 2012
352
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Reading & Surgeres France.
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Motor homing since 1998.
Am having the same problem with my 584. £ 477 for the window but I tried a claim with my insurance. Phoned yesterday to be told a cheque was in the post. Full price less the VAT.
Worth a try. Good luck.
Barrie.

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OP
Speve
Jul 29, 2013
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Sorry @bellabee misread your post you’ll be down here this year we are here at El Rocio for the rest of this month for the birding then heading to Portugal Castro Verde.
 
OP
Speve
Jul 29, 2013
6,935
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Hymer B678DL A class
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Am having the same problem with my 584. £ 477 for the window but I tried a claim with my insurance. Phoned yesterday to be told a cheque was in the post. Full price less the VAT.
Worth a try. Good luck.
Barrie.
Not going to bother with insurance they’ll only walk the premium up next time
 
May 8, 2010
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Sorry @bellabee misread your post you’ll be down here this year we are here at El Rocio for the rest of this month for the birding then heading to Portugal Castro Verde.
We're planning to be at El Rocio in a couple of weeks' time. I'm guessing you'll have left by then.
 

Teuchter

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I have been caravanning for 32 years but in 2014 I have"gone over to the dark side"
Yes, that's what we did last year. Went to Bad Waldsee on the way back from Spain. It was a lovely trip - maybe even the highlight of the entire winter trip.
We're bound for Spain/Portugal next week. May bump into you again. :D


We are off to Spain/Portugal in 10 days - Sunday 4th Feb Portsmouth to Bilbao for an 8 week tour - can't wait to get away from the cold rain!! :)

Might see you on our travels :)

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May 8, 2010
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We are here for another three weeks
Well we'll almost definitely see you, then! (y). When you said you were there til the end of the month, I thought you meant January.:oops:

We are off to Spain/Portugal in 10 days - Sunday 4th Feb Portsmouth to Bilbao for an 8 week tour - can't wait to get away from the cold rain!! :)

Might see you on our travels

Yes, we'll look out for you. You'll know us if you see us. We've got a three-legged Dalmatian.
 
OP
Speve
Jul 29, 2013
6,935
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Salisbury
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Great will look forward to it Hils and Glenn are here at the moment what a lovely couple
 
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