Since March this year we've been trying to get a fault on our fridge sorted under warranty. Despite Dometic's claim to provide good customer service and their aim to have an engineer within easy distance (at home and abroad) to help you promptly, we are still waiting!!!!!!!! Our local engineer is about 20 mins away and he has jumped through all the hoops required by Dometic and is still waiting for the go ahead. Apparently they need more info!!!! There is no more info!!!! Unless of course they want the names, birth dates and addresses of the people who built the flipping fridge!!!!
In an effort to sort this I emailed Dometic in March and was reassured the warranty work would go ahead and further assured that as we were off to France they've got engineers there if we had any more problems. Well the work wasn't done before we set off for two months and luckily the fridge worked even with the intermittent faulty flashing blue light. Once home we enquired of the engineer when he would do the work and he said "sorry but Dometic still haven't ok'd it".
Getting the picture??? Sooooo I phoned Dometic and surprise, surprise you can't speak to anyone in authority, they are given a message and they phone you back, which of course no-one did!!! Sooooooo I sent an email giving all the info we've already provided and said I was very frustrated and in despair (yes I'm being dramatic) and basically pleaded with Dometic to sort this out. Well, would you flipping believe it .....!!!!!!! This morning I got a reply and ......
they confirmed they have the enginer's report, even giving me the report number but saying they want me to confirm that the engineer has been to see the fridge and (unflipping believable) would I give them details of the fault!!!!!
No sorry, no we can understand your frustration, no we'll get it sorted asap, nothing but straight back to square flipping one
Thanks fellow Funsters who may read this rant, I feel a bit better now and ready to continue to battle with Dometic. I might not be able to get a phone number for anyone but I did look them up on Google and know where their Head Office is It might just be worth the ferry fare to turn up and ask to speak to Mike Smith, the MD and see how that turns out
In an effort to sort this I emailed Dometic in March and was reassured the warranty work would go ahead and further assured that as we were off to France they've got engineers there if we had any more problems. Well the work wasn't done before we set off for two months and luckily the fridge worked even with the intermittent faulty flashing blue light. Once home we enquired of the engineer when he would do the work and he said "sorry but Dometic still haven't ok'd it".
Getting the picture??? Sooooo I phoned Dometic and surprise, surprise you can't speak to anyone in authority, they are given a message and they phone you back, which of course no-one did!!! Sooooooo I sent an email giving all the info we've already provided and said I was very frustrated and in despair (yes I'm being dramatic) and basically pleaded with Dometic to sort this out. Well, would you flipping believe it .....!!!!!!! This morning I got a reply and ......
they confirmed they have the enginer's report, even giving me the report number but saying they want me to confirm that the engineer has been to see the fridge and (unflipping believable) would I give them details of the fault!!!!!
No sorry, no we can understand your frustration, no we'll get it sorted asap, nothing but straight back to square flipping one
Thanks fellow Funsters who may read this rant, I feel a bit better now and ready to continue to battle with Dometic. I might not be able to get a phone number for anyone but I did look them up on Google and know where their Head Office is It might just be worth the ferry fare to turn up and ask to speak to Mike Smith, the MD and see how that turns out