Dealer / Manufacturer cop out, where do I stand?

Discussion in 'Motorhome Chat' started by DavidG58, Apr 8, 2016.

  1. DavidG58

    DavidG58 Funster

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    Some of you may have seen or heard of my Hymer headlight issue

    we dealt with Travelworld, initially hoping for a warranty replacement, but then when that failed we stayed with them to get a replacement

    £1520 later I end up what turns out to be an incorrectly fitted unit

    They fix that, but the new headlight has a slightly different shape, an 'extra' bulge in top corner that now partially stops it locating properly but possibly worse is now pinned up against the body work, IMO really putting us at serious risk of a broken glass if we hit a pot hole

    Travelworld have queried the light with Hymer, who insist it is the right unit for my model, however while at Chester we were able to look at three other similar aged Hymers, none have the extra bulge

    IMG_1619.JPG

    so we are now stuck, TW have said they can do no more, Hymer stick with their opinion that it is the right light and that it is unchanged from when first fitted, I have a light that does not fit properly and will almost certainly suffer from premature breakage

    TW have offered a full refund, provided they can remove the light o_Oo_Oo_O

    They also now can not locate the original light, various excuses, but without it I can not prove my point

    What do I do now?

    I have had a similar issue with Hymer where my clock broke, they sent via Lowdams a replacement which physically will not fit in the hole, Hymer response, I should be happy they have found me a replacement as the original is no longer made. I have to hope that something gets lost in translation

    I don't want to get all legal, but presume my contract, if I even have one, is with Travelworld, the option for a refund and no headlight is a bizarre offer on their part, what else should I / can I do?
     
  2. funflair

    funflair Funster Life Member

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    Hi David

    Why won't they whittle a bit out of the bodywork to make it fit.

    They shouldn't need to look at your old light as you have a mirror image of it on the other side, yes I believe your new one is slightly different to the old one so it just needs to be made to fit properly.

    DOH, how these people can sell and pretend to offer a service option on £200k vans, yet can't fit a headlight is beyond me.

    Martin
     
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  3. DavidG58

    DavidG58 Funster

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    Isn't it oh so easy when you apply simple logic, Terry will be whittling it on Sunday (he doesn't know yet), save me a 150 mile round trip, I have already made an extra one of them to have it refitted :mad:

    A bit of me wants them to do it and report back to Hymer that there is a problem, but the reality is I don't think either of them really care :( Hymer mainly, too big, too arrogant, too German maybe, where are Carthago made? :) Premium Motorhomes on Sunday I reckon (y)
     
  4. Langtoftlad

    Langtoftlad Funster Life Member

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    Hearing problems like these on expensive 'premium' models makes me content/relieved that I bought a basic decade old slightly shabby van. If it works I'm happy, don't have to worry about perfect fit and/or alignment.
    Do sympathise with your issues - the amount these vehicles cost!
     
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  5. Techno

    Techno Funster Life Member

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    I have had a very poor assessment of Travelworld recently and he wants me to fix his van rather than a round trip to Telford for yet another botch.

    EDIT actually I will post pictures when I rectify it :LOL:
     
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  6. funflair

    funflair Funster Life Member

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    Carthago ah German, Premium are Morelo dealers, carefull now it could get expensive oh no they are German as well.

    Doesn't leave much choice.

    Martin
     
    Last edited: Apr 8, 2016
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  7. Abacist

    Abacist Funster

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    Le Voyageur are the premium range from Pilote and Le Voyageur name stuck and RMB got canned!
     
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  8. canopus

    canopus Funster Life Member

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    Camper UK have a newly delivered Carthago Chic 58 S Plus with the new 8 speed ZF box. Its only £161,000 David - but I don't think you'd be too enamoured with the size of the shower. Go-European have a Chic 55 S Plus also just shy of £170,000 and a Carthago High Liner at £184,000. They all have poky showers

    If you're going over to Premium check out the the two Morelos (y) Better still have a ride down to Portsmouth and look at some proper buses :rofl:

    Or if you're feeling really flush get yourself over to Germany and get one of these.

    http://suchen.mobile.de/fahrzeuge/d...e&makeModelVariant1.makeId=24700&pageNumber=1
     
    Last edited: Apr 8, 2016
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  9. Judge Mental

    Judge Mental Funster Deceased RIP

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    Hymer not premium...have come about tenth in german poles. UK dealers hype them up to justify the inflated prices they charge. They do build decent quality vans though...
     
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  10. DuxDeluxe

    DuxDeluxe Funster Life Member

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    Just don't be tempted to cherry pick the models...... :imoutahere:
    :groan:
     
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  11. Manic

    Manic Funster

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    You still have the other side light, is that the same or not! That would be your proof the new unit is right or wrong.
     
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  12. ColinandDawn

    ColinandDawn Funster

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    @DavidG58

    Just a thought....

    You say "however while at Chester we were able to look at three other similar aged Hymers, none have the extra bulge"

    Could you impose upon one of these owners to note/photograph the part numbers details etc., from the headlamp to compare with yours?

    Regards,
     
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  13. DavidG58

    DavidG58 Funster

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    too obvious o_O
     
  14. funflair

    funflair Funster Life Member

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    Been to look at that one Ken, bit short of payload and storage as no double floor, also a bit bland inside with light woodwork, light leather and light cupboard doors, I wanted to love it but didn't.

    Martin
     
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  15. DavidG58

    DavidG58 Funster

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    Hi Colin, I could indeed, but actually now don't expect their stand to change

    Computer says 'yes' in this case, therefore I must be wrong o_O
     
  16. Techno

    Techno Funster Life Member

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    That's only what you are lead to believe
     
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  17. canopus

    canopus Funster Life Member

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    Martin - Im sure you could order one to your own spec. They are bespoke when all said and done;)
     
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  18. chaser

    chaser Funster

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    I am going to upset some people on here now , but I just don't know how some of you put up with this service, god there's folks rideing about in motorhomes that have cost less than a bloody headlight on these supposedly high end motorhomes, and still can't get satisfaction.
     
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  19. Judge Mental

    Judge Mental Funster Deceased RIP

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    Carthago stopped producing high liner last summer when we where at carthago city. Going by German forums and the number of them at factory for repairs it was not without issues.....:rolleyes:
     
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  20. DavidG58

    DavidG58 Funster

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    kind of the reason for my post, what can we do?

    will be a long time before I reinvest in a new high end MH, the only obvious advantage would be warranty, but knowing my luck there would so much wriggle room in that as not to pay for anything that bust on mine :(
     
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