Hi All
I would like to see what you all think about the position I have found myself in.
I took my 66 plate Rapido into a company to have some work carried out I wanted doing, the company did the work but have in the process damaged my new motorhome, they have screwed into a panel in my locker and used screws that were too long and the ends of the screws have come all the way through the panel and are sticking into my bathroom area (please see attached image)
I spoke to the company and they admitted there error and asked me to return the vehicle to them so they could repair it, so I did this and left it with them for a full week but on collection the repair is very poor and still very noticeable. I told the company I was not happy and they agreed the repair was not there specialised subject and agreed to pay a professional to repair the damage.
I then obtained a quote of £300 plus vat for the repair and forwarded it to the company who damaged my vehicle. They have now said the cost to repair is unreasonable and have offered to pay £75 towards the cost of the repair and no more. They also suggested they supply the round wooden look alike stickers and I should stick these over the damage which I found quiet ridiculous to be honest.
My next step now I think is to go legal on this as I have emails of the company admitting to causing the damage and an email saying they will pay for the repair
What would you do next
I would like to see what you all think about the position I have found myself in.
I took my 66 plate Rapido into a company to have some work carried out I wanted doing, the company did the work but have in the process damaged my new motorhome, they have screwed into a panel in my locker and used screws that were too long and the ends of the screws have come all the way through the panel and are sticking into my bathroom area (please see attached image)
I spoke to the company and they admitted there error and asked me to return the vehicle to them so they could repair it, so I did this and left it with them for a full week but on collection the repair is very poor and still very noticeable. I told the company I was not happy and they agreed the repair was not there specialised subject and agreed to pay a professional to repair the damage.
I then obtained a quote of £300 plus vat for the repair and forwarded it to the company who damaged my vehicle. They have now said the cost to repair is unreasonable and have offered to pay £75 towards the cost of the repair and no more. They also suggested they supply the round wooden look alike stickers and I should stick these over the damage which I found quiet ridiculous to be honest.
My next step now I think is to go legal on this as I have emails of the company admitting to causing the damage and an email saying they will pay for the repair
What would you do next
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