Cyrils Bear Lock (1 Viewer)

[BonnieCat]

this MAY! help

remove the head unit and check this connection.
View attachment 357311

Thanks Phil for the information. I’m a technical numpty I’m afraid and wouldn’t even know how or have the confidence to get to the back of the head unit. I’ll see if the Ducato owners manual can help me. Yikes this is all new

 

[BonnieCat]

A current manual can be viewed or downloaded from here:

Support for AVIC-EVO1-DT2-C-GR

Perfectly integrated Motorhome Navigation with Apple CarPlay & Android Auto. Pioneerâs solution for your Motorhome (Ducato platform), finished in Piano Black.

www.pioneer-car.eu

Camera settings are on page 53. The camera may have defaulted to "Off" if the battery has been disconnected during the installation.

It is enabled from the "System" settings screen. Touch "Camera settings" then "Back Camera Input" and check that it's set to "On".

Page 55 also refers to a connection leads status menu:

Again from the "System" settings screen, touch "System Information" and then "Connection Status". The status of "Back Signal" in the screen display should change as you move the gear lever in or out of reverse gear.

Thanks also for the info. I must get a grip and try to resolve this. There should’ve been no need to disconnect the battery or disconnect the head unit as the lock is only a mechanical device.

 

[Phill D]

Thanks also for the info. I must get a grip and try to resolve this. There should’ve been no need to disconnect the battery or disconnect the head unit as the lock is only a mechanical device.

my guess is its most likely they have disturbed connections behind the dash when fitting the lock unit.

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[BonnieCat]

You are probably right, though they deny it. I’m going to have a go at this tomorrow. I first need to figure out how to get to the head unit.
cheers

 

[Deneb]

Thanks also for the info. I must get a grip and try to resolve this. There should’ve been no need to disconnect the battery or disconnect the head unit as the lock is only a mechanical device.

The lock assembly is bolted to a secure part of the vehicle body with shear bolts. From memory, although it's a long time since I looked at an article on it, the lock assembly is secured to the tubular "crash bar" that runs across the van behind the dashboard. The passenger airbag is also mounted to that bar and the dashboard has to be disassembled to access it. It would be normal for any competent workshop to isolate the battery before taking the dashboard apart so that they didn't short or damage anything by mistake.

 

[BonnieCat]

The lock assembly is bolted to a secure part of the vehicle body with shear bolts. From memory, although it's a long time since I looked at an article on it, the lock assembly is secured to the tubular "crash bar" that runs across the van behind the dashboard. The passenger airbag is also mounted to that bar and the dashboard has to be disassembled to access it. It would be normal for any competent workshop to isolate the battery before taking the dashboard apart so that they didn't short or damage anything by mistake.

So probably they did disconnect the battery. Hmm.
its no coincidence that the camera stopped working after the lock was fitted. It has to have been the garage that did something.
The garage in question repair and service campers but mainly they do large trucks, HGV’s etc.
once I find out how to get to the back of the Pioneer head unit I’m going to try to see for myself. They seemed to be undoing the lower central large document compartment, so that’s where I’ll start.

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[BonnieCat]

Ok just in the van now. The whole system has crashed out. On starting the van the screen shows the message Caution the image may be reversed, I’ve got the reverse guide lines but the unit has frozen and there’s no image. Nothing works.

 

[eddie]

Does the radio work?

 

[BonnieCat]

Does the radio work?

No nothing. The unit has frozen

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[Deneb]

So probably they did disconnect the battery. Hmm.
its no coincidence that the camera stopped working after the lock was fitted. It has to have been the garage that did something.
The garage in question repair and service campers but mainly they do large trucks, HGV’s etc.
once I find out how to get to the back of the Pioneer head unit I’m going to try to see for myself. They seemed to be undoing the lower central large document compartment, so that’s where I’ll start.

Have you run the tests I posted via the Pioneer menus? They should confirm whether the camera is activated in the unit and whether the unit is receiving a reverse signal, which might avoid having to remove it.

There is also a reset button on the fascia panel which resets the unit to factory settings in the event of a malfunction. It has to be pressed with a pen tip or similar pointed implement with the ignition off, until the unit resets, but it will than have to be reconfigured from scratch as per the instructions in the manual.

To get to the back of the unit, it needs to be slid forward out of the dashboard. I can't find an installation manual, but the fascia surround is held on with four clips, two at the top and two at the bottom. Once that's removed, it should be obvious to an installer how it comes out. Normally a pair of spring catches have to be released, but the method varies considerably between different radios and often needs different special release keys. It might be best to take it to a Pioneer fitting specialist if you don't feel confident.

 

[Deneb]

No nothing. The unit has frozen

Then probably best to start with the reset button that I mentioned above!

 

[BonnieCat]

As I said the unit has completely frozen. I was going to try the connection tests but can’t now. Is the factory reset the small hole at the top of the unit on the RHS.

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[BonnieCat]

I managed to do the factory reset but then as I was going through the options it froze up on me again

 

[Deneb]

I think it may be time to find a Pioneer fitting centre that can check it over for you

 

[BonnieCat]

I think it may be time to find a Pioneer fitting centre that can check it over for you

I think you are right. This all beyond me. I’ve given that garage a 1 star review on Google. I’m so pissed off by their attitude.

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[Dave Flegg]

Thank you. Yes exactly. It was working before so I wasn’t going to drive away, why would I. Also yes you wouldn’t set the lock if you were in it, it’s for when it’s left unattended. Stickers on the window will advise scrotes that the van is protected. (Providing they can read).
what happens if someone rolls up with a shotgun and steals all the keys then the van, what if an alien space ship whisked me and Cyril away etc etc etc.
Of course the lock is not 100% secure, nothing is, but it’s for my peace of mind and will deter thieves who hopefully will try to steal someone else‘s less secure van. You can’t cover every single angle but the Bear Lock along with an alarm will go some way to protecting my property.
A quick getaway is also possible, you just have to unlock the Bear Lock, start the engine and away you go.

May dad has a similar device fitted to his car. Worked better being an auto as it locked the vehicle in park removing them pressing the clutch as mentioned. I watched a video on car thieves telling the police which are the best locks and they said these can still be removed but takes them about 15 minutes and they wouldn’t spend this long as it puts them at risk of being caught. Every little deterrent that’s makes them try someone else is always a good idea to me.

 

[Late Starting]

I would get back in touch with the workshop and ask to speak to somebody who is in charge,
point out strongly to them what they have done or not done and ask for their liability insurance
information to be able to make a claim against their workshop for Damage done to electrical
equipment whilst they were working in that area fitting what they did.
cliff

 

[BonnieCat]

Does anyone know how to remove the Pioneer head unit from the dash. There’s a Pioneer service center a few kilometers away but I think they only fix/service the unit once it’s out.
Also does anyone have setup information for the unit. Unfortunately my van was imported from France and most if not all the documentation is in French.
This morning I’m going to my local Fiat Professional dealer to see if they can at least remove the unit if they cannot fix it.
what a bloody palaver this is turning out to be.
Thanks again.

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[BonnieCat]

Update. Cyril is booked into the Burstner dealer 16th Feb to have this resolved. I asked them to look to see if the mechanics who fitted the Bear lock have somehow damaged the Pioneer unit. If so I’ll be sending them the bill.
Let you know what happens.

 

[eddie]

I would get back in touch with the workshop and ask to speak to somebody who is in charge,
point out strongly to them what they have done or not done and ask for their liability insurance
information to be able to make a claim against their workshop for Damage done to electrical
equipment whilst they were working in that area fitting what they did.
cliff

How do you know that their workshop damaged the electrical equipment?

The garage spent time checking everything that they did the following day and said that they don't think that anything that they did caused the issue, but, that if it subsequently turned out that they had caused the issue that they would pay the bill.

That seems quite reasonable at this point.

Pointing out strongly and want insurance information just winds people up and could end up with the garage invoicing for the time that they spent investigating the problem, if it transpires that the problem it is nothing to do with the installation of the gear stick lock.

Our excess for example is £1000 so there is no way that we would give our insurance information out to someone, under similar circumstances

Calm and reasonable is always the way to resolve ambiguous problems, from all sides

 

[BonnieCat]

Yes I have to agree with Eddievanbitz there. They’ve said they would pay if they had damaged the Pioneer system and I have this in writing, so I think this is all I can expect. It’s really annoying and inconvenient but there is nothing else I can do. It will get fixed at the end of the day.

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[Jev88]

Forgive me if this is already said.... Head unit removal keys available online or Halfrauds usually.

 

[Peppadog]

Any news yet BonnieCat?

 

[BonnieCat]

Any news yet BonnieCat?

no not yet. The van doesn’t go into the garage till 16 Feb.

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[Diabalo]

Did this get fixed?

 

[Shrimp]

Yes, what’s happening with Cyril?

 

[BonnieCat]

Afraid not. Cyril is still poorly. I went down to the dealer/garage yesterday to check on status. His dashboard is a mess of wires poking out from the hole where the Pioneer head unit goes into.
They’ve had to send the thing back to Pioneer for fixing as they couldn’t fix it themselves. On Monday it will be two weeks without Cyril. A new unit costs over 1000 euros so I’m hoping the repair will be considerably less than that.
They‘re hoping that my repaired one will be back this week, but who knows. I’ll keep you all posted. (Wish I’d never bothered getting that lock fitted now)

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[BonnieCat]

So finally Cyril is home. All fixed. Thank god. It appears all Pioneer did was upgrade the software (including the maps). So no idea what if anything garage 1 did and have no proof. But I don’t believe in coincidences in this particular case. It was working before it went in and wasn’t working after.
Anyway the very good news was that it only cost 180 Euros. I was expecting far far worse. So I’m a happy bunny now.
This weekend I’m going to try to get Cyril ready for the season. Sterilise the water tanks and bleed and fill the boiler.

 

[Diabalo]

Glad to hear Cyril is back from the docs, crack on and enjoy now