Credit Where It's Due, Nickwhale (1 Viewer)

Jun 22, 2012
3,851
41,657
Sherborne Dorset
Funster No
21,586
MH
Van Conversion
Exp
Since 2012
as some of you know our IH motorhome has been a bit of a saga, I ranted on Wednesday and for the first time in nearly 8 weeks actually named Nickwhale, well this time they have provided excellent service. Ih had failed to fit witter tow bar properly , no electrics, I spoke to Paul at Nickwhale well after 6 on Wednesday, Louise called me before 10 yesterday and arranged for a repair. IH had failed to connect the earth, there was something else to do with relays and circuits stuff that made no sense to me but it was sorted by lunchtime. I have gone back over our saga and most of it has been the fault of poor workmanship on thepart of IH , admittedly comunication from Nickwhale had been frustratingly slow until I copied IH into my emails. I would be interested to hear wheher other dealers are having poorly built vans. Just crossed my mind that if there are a lot of poorly built IHs coming out of the factory then the dealers may be overwhelmed with disgruntled customers. Perhaps I am just trying to be nice as we are off to Devon in a moment!
 

micky drip

Free Member
Jul 4, 2012
191
121
mid wales
Funster No
21,793
MH
c class
Exp
5 years
What a pity this whole saga has soured your experience, Carron and I remember how excited you were at Malvern when you showed us what you had ordered. We were so excited too! I am a cynical guy at the best of times and have an in built mistrust of salesmen, I urge any of you funsters about to order what is the second most expensive purchase of your life, to withhold say 10% until you are completely happy. If they won`t agree then walk away.
 

Swift Olive

Free Member
May 6, 2015
1
2
Leeds
Funster No
36,231
MH
Panel Van Conversion
Exp
5 years
You seem to have had a bit of bad luck Carolyn - we picked our 630RL IH Van up 7 weeks ago & couldn't be happier - quality is fantastic & everything works perfectly - we've already been away in it 4 times !
We also had a towbar fitted & no problems with it at all.
Hope the issues are behind you now & you enjoy your Van !
 

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