Contacting DVLA, or not! (1 Viewer)

[injebreck99]

I have been trying for a few days to contact the DVLA, without success, ringing at all times of the day, leaving messages, even leaving a scathing email on their website, no response whatsoever,
I bought a new car several weeks ago, but have not yet received the V5 document, the dealer has confirmed that they sent off the paperwork correctly, I have no V5, no local centres anymore, what else can I do?

 

[Alistair33]

There complaints procedure can be found here ....... I'm not sure but perhaps your 'beef' is with the dealer ?

 

[The Dotties]

Also just bought a new car. Dealer said DVLA can take up to eight weeks to issue th V5

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[Jimbohorlicks]

Had mine within a week

 

[Stretto Boy]

Had mine within a week

Me too.

 

[davanne]

We bought a car last weekend and v5 arrived this morning

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[Vanman]

I have been trying for a few days to contact the DVLA, without success, ringing at all times of the day, leaving messages, even leaving a scathing email on their website, no response whatsoever,

Not certain that a scathing email will increase your chances of being given priority.

 

[meooo2012]

Postman put it through someone else's letter box?
.
.
.
Been there, got the tee shirt.....

 

[G7UXG]

I phoned them this morning around 10am. Call was answered within 5 minutes and they dealt with my query to my satisfaction.

Mike

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[injebreck99]

There complaints procedure can be found here ....... I'm not sure but perhaps your 'beef' is with the dealer ?

The dealer showed me the paperwork to prove that the V5 had been applied for the next day, I think it has been lost by the post office, not the first time things have got lost by them. There doesn't seem to be a relevant section on their website for missing V5 reporting, except by phone, which I have not been able to do as yet.

 

[Jandek]

Rang few times and were told they are busy and just cut off! Rang yesterday about 9.30 and straight through . Bought our car 13 th April . Still not got v5 . They say it's on its way . .....

 

[Brimal]

That's DVLA for you, they run their own world or as my Addensbrooks Consultant stated they are like Dinosaurs.

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[Alistair33]

The dealer showed me the paperwork to prove that the V5 had been applied for the next day, I think it has been lost by the post office, not the first time things have got lost by them. There doesn't seem to be a relevant section on their website for missing V5 reporting, except by phone, which I have not been able to do as yet.

If you call them, they will be able to see if they have accepted or rejected the application based on your post code, if they. An do neither and the dealer did not send it registered post then I'd assume it lost.

If lost, then does that mean that you are not registered nor taxed ?

 

[Enword]

Friend of mine bought a Kawasaki 650 Vulcan 4 plus weeks ago still not had the V5

 

[gus-lopez]

I phoned them this morning around 10am. Call was answered within 5 minutes and they dealt with my query to my satisfaction.

Mike

You could have asked where the OP¡s was ?

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[injebreck99]

I will try again on Monday, I was able to insure and tax the car, so it should be registered in my name, just no V5 yet. Alays happens to me.!

 

[injebreck99]

UPDATE, after numerous more tries to contact the DVLA, without success, I finally received a voicemail from them yesterday afternoon with another contact number, rang the number, and was informed that my V5 had been returned to the DVLA as not delivered by Royal Mail, turns out that my selling dealer had put the wrong house number on the application, I have now got to fill in a form they are sending me and return it, then V5 will be sent, at last. I will be contacting my selling dealer!.
I did made my feelings known to the DVLA person about the loss of local offices, but he said that they too wished they were still operating, would save them a lot of hassle they now experienced, was a government decision apparently, not the DVLA.

 

[nicholsong]

UPDATE, after numerous more tries to contact the DVLA, without success, I finally received a voicemail from them yesterday afternoon with another contact number, rang the number, and was informed that my V5 had been returned to the DVLA as not delivered by Royal Mail, turns out that my selling dealer had put the wrong house number on the application, I have now got to fill in a form they are sending me and return it, then V5 will be sent, at last. I will be contacting my selling dealer!.
I did made my feelings known to the DVLA person about the loss of local offices, but he said that they too wished they were still operating, would save them a lot of hassle they now experienced, was a government decision apparently, not the DVLA.

In wonder whether the 'Customer base' , i.e. those who actually pay the money to keep a disfynctional outfit in business/pensions was actually consulted?

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