onthebeach
Formerly 'Leggo'
HELPoh:
Can someone help me, I have an elderly mother back in England and I am trying use remote assistance through messenger. The problem is as I understand a few things have to be altered because windows XP which I have and windows Vista which she has have a few problems connecting to each other.
As I have never used Vista at all, it is difficult to tell someone over the phone what to do. If someone could give me a step by step and click by click instructions how to make her computer except remote assistance. Also my mother has a norton anti virus software, do you think this has to be altered in any way.
Really hope someone can help me because it is so hard to help someone over the phone. My mother does very well for her age, but now getting to the point it would be so nice rather to explain than for me just to do it for her.
onthebeach:thumb:
Can someone help me, I have an elderly mother back in England and I am trying use remote assistance through messenger. The problem is as I understand a few things have to be altered because windows XP which I have and windows Vista which she has have a few problems connecting to each other.
As I have never used Vista at all, it is difficult to tell someone over the phone what to do. If someone could give me a step by step and click by click instructions how to make her computer except remote assistance. Also my mother has a norton anti virus software, do you think this has to be altered in any way.
Really hope someone can help me because it is so hard to help someone over the phone. My mother does very well for her age, but now getting to the point it would be so nice rather to explain than for me just to do it for her.
onthebeach:thumb: