Computer help please.....I am in the process of clearing a friends laptop of some scareware. I understand the process but am having difficulty getting the rescue boot disc to run.
His problem is that his screen has been locked with a picture. Normally can start in safe mode and do the business but this bugger wont let you start in safe mode it just blue screens. So.....I have downloaded a Kaspersky rescue boot disc to cd but just putting it in the drive doesn’t auto run the disc.
A couple of bits of info would be handy. 1. can I check that the disc is downloaded properly and 2. how do I load this disc onto his computer. Any help would be useful thanks.
His problem is that his screen has been locked with a picture. Normally can start in safe mode and do the business but this bugger wont let you start in safe mode it just blue screens. So.....I have downloaded a Kaspersky rescue boot disc to cd but just putting it in the drive doesn’t auto run the disc.
A couple of bits of info would be handy. 1. can I check that the disc is downloaded properly and 2. how do I load this disc onto his computer. Any help would be useful thanks.