Comfort fail again - spectacularly this time! (1 Viewer)

Dec 24, 2014
6,615
30,841
Hurstpierpoint. West Sussex.
Funster No
34,553
MH
Compass Navigator
Exp
Ever since Mother was a lad.
Last year after 7 years claim-free with Comfort (same vehicle, same address, no claims) I changed to the CAMC (Devitt ins) for £232 as the Comfort renewal premium had steadily increased over the recent (locked down) years. E.g. from £339 in Aug 2019 to £383 in Aug 2021. Those increases were in spite of covering only about 1000 miles from each annual 5000 mile policy allowance.

Although I only use CAMC sites about 5 or 6 nights a year to attend family events I've remained a member so having received Comfort's renewal invite in Aug '21 of £383 I got a quote from the CAMC of £236. I renewed with the CAMC as it saves me more than twice the CAMC membership subscription.

I received a renewal invite this week from the CAMC of £239 (only £3 more than last year) and just out of idle interest I called Comfort who still had my original details on file and quoted me £525! which I declined. Shortly afterwards I received a 'How did we do?' phone call from Comfort to explain that since my 7 years with them had lapsed for a year I didn't now qualify for their 'Loyalty discount'. I hope I explained nicely that that was their problem, not mine, as my loyalty had resulted in substantial premium increases every year and anyway I had saved nearly £300 by renewing with the CAMC. Same vehicle, same address, no claims..................
It's a shame as on the few times I've had to call Comfort in my previous 7 years with them they have always been very efficient and helpful.
 
Last edited:
Nov 18, 2016
526
653
Norfolk
Funster No
46,138
MH
Burstner Elegance i821
My renewal with Comfort is coming up soon. Been with them for nearly 5 years now. Gonna be interesting what their quote is.
I have absolutely no “ loyalty “ to any particular company and will have no hesitation in changing. I chop and change every year for my car and bikes.

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Aug 26, 2008
3,413
15,495
B&NES
Funster No
3,823
MH
Van Conversion
Exp
since 2007
The increases in my Comfort premiums over the past 5 years have been quite small. They give me the impression that they want to retain my business with them.

The pan-European breakdown, and replacement with a new MH (built-in GAP) cover should be taken into account for comparison purposes especially if you have a brand new MH.
 

irnbru

LIFE MEMBER
Jun 27, 2013
12,780
28,778
Glasgow
Funster No
26,684
MH
Benimar 264
Exp
9 yrs
When I moved house I moved to a higher risk area and my quote doubled. After some discussion they moved me to a different underwriter for less money.

I think how good Comfort are versus other companies can only be determined in the event of a claim. I like the piece of mind they bring to me.

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Jan 8, 2013
6,812
9,049
Dronfield - Derbyshire
Funster No
24,202
MH
Burstner Lyseo 690G
Exp
Happy FLT since 2011
Insurance must be one of the biggest money making scams there is . They dont have to justify why there premiums increase year in year out .
How can they justify one company charging half as much as another for basically the same thing.
Rant over 🤣🤣🤣🤣🤣🤣
I think insuring a £60K van for £400 is a bargain - but they have calculated how often they will need to pay out.

One claim for reversing into a post (easily done:Eeek: ) could cost them £2,000
It could take them four years to start making a profit out of you again
 
Last edited:
Jan 3, 2008
2,947
4,624
Anywhere the camper takes me
Funster No
1,118
MH
Looking
Exp
20
I think insuring a £60K van for £400 is a bargain - but they have calculated how often they will need to pay out.

One claim for reversing into a post (easily done:Eeek: ) could cost them £2,000
It would take them four years to start making a profit out of you again
They will though make a lot of money out of those who don't claim and who are the vast majority, and don't forget they mitigate their loss by charging compulsory excess fees which can be as high as five or six hundred.

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Nanniemate

LIFE MEMBER
Oct 1, 2019
2,695
23,380
Wales
Funster No
64,882
MH
IH
Exp
Owning my own a newbie
£60 CHEAPER WITH LV same cover however it dose state not covered if unattended and roof lights left open .
 

DuxDeluxe

LIFE MEMBER
Jul 10, 2008
13,607
56,019
Planet Zog
Funster No
3,243
MH
A Class Le Voyageur
Exp
since 2008
Have been with comfort for years. Current price is £412 including the breakdown service for a £75k van. That includes a 15% loading for a claim. Both claims and the couple of breakdowns needing recovery were dealt with in an exemplary fashion.

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OP
Spriddler
Dec 24, 2014
6,615
30,841
Hurstpierpoint. West Sussex.
Funster No
34,553
MH
Compass Navigator
Exp
Ever since Mother was a lad.
I think insuring a £60K van for £400 is a bargain - but they have calculated how often they will need to pay out.

One claim for reversing into a post (easily done:Eeek: ) could cost them £2,000
It could take them four years to start making a profit out of you again
When I was chatting to my son (an ex Head of Marine Underwriting) about the relationship between the value of the item vs premiums applied vs claim costs he said that underwriters' greatest exposure is when personal injury is involved which can easily run into hundreds of thousands with not just the compensation for actual injuries but the additional experts/consultants/surveyors and legal fees, irrespective of the value of the insured item.

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Jul 11, 2020
362
1,098
Southampton
Funster No
72,887
MH
Dethleffs i6757DBM
Exp
Since August 2020
The new for old for 2 years is limited to 15,000 miles, a bit on the low side.
Just renewed mine and the new for old was up to 3 years old and 60% of list price. No mileage limit.
I like Comfort - their cover is from Aviva rather than a fly by night Gibraltar or Malta registered insurer
 
Oct 11, 2019
869
3,118
Cheshire
Funster No
65,289
MH
Converting a Van
Exp
I'm a Total Newbie!
Ring them up and ask them to beat it. I do that every year. If they don't come cheaper than what I have I leave them and tell them why.

Negotiation is key. When I bought beer for pubs I rang up and asked for a price for a barrel of ale. £63. Got my mate who ran another pub for the same company down the road. £77.

If they know you haggle...

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Nanniemate

LIFE MEMBER
Oct 1, 2019
2,695
23,380
Wales
Funster No
64,882
MH
IH
Exp
Owning my own a newbie
Ring them up and ask them to beat it. I do that every year. If they don't come cheaper than what I have I leave them and tell them why.

Negotiation is key. When I bought beer for pubs I rang up and asked for a price for a barrel of ale. £63. Got my mate who ran another pub for the same company down the road. £77.

If they know you haggle...
I haggled they said can't beat or match it. Asked is it like for like yep,
 

Jim

Ringleader
Jul 19, 2007
33,521
108,739
Sutton on Sea, UK
Funster No
1
MH
Adria Panel Van.
Exp
Since 1988
Used to be that if you wanted an Aviva policy you pretty much had to use comfort. IMO Aviva are one of the better underwriters, and because I won't touch Comfort; me having a policy from Aviva just wasn't going to happen.

Further, because I have to declare business use and because I tow a trailer (business use again) Insuring an expensive motorhome has always been problematic. Which is why I have been with AIB for the last few years. they work with dozens of underwriters so could always find me a deal where others couln't. This year I was pleasantly surpised at renewal to find my policy had gone down by £40 and I was now underwritten by Aviva. Result. Well done AIB (y)
 
Aug 20, 2007
542
431
Leyland
Funster No
128
MH
Frankia I7300 BD
Exp
since 1997 (many years tugger before then)
I've been with LV for years, premium gone down this year, but I've also got two scooters insured with them (and the car), and they've just emailed me saying they are not insuring motorbikes / scooters anymore. I think LV morphed out of the CSMA, which was involved in lots of motor sport in it's early days, so to abandon motorbike insurance doesn't sit well with me. Has this affected others on here, where have you got your scoots insured?
 

Nanniemate

LIFE MEMBER
Oct 1, 2019
2,695
23,380
Wales
Funster No
64,882
MH
IH
Exp
Owning my own a newbie
I've been with LV for years, premium gone down this year, but I've also got two scooters insured with them (and the car), and they've just emailed me saying they are not insuring motorbikes / scooters anymore. I think LV morphed out of the CSMA, which was involved in lots of motor sport in it's early days, so to abandon motorbike insurance doesn't sit well with me. Has this affected others on here, where have you got your scoots insured?
Could be wrong but think LV was around long before motorsport, it has absorbed a number of companies including Fizzel they where based on Southampton Row London but then moved to Bournemouth. They were a friendly society which meant no shareholders all policy holder had a 'stake' I believe they have recently been absorbed buy a bigger organisation. Another UK institution to bite the dust
 

Anjistar

LIFE MEMBER
Jul 8, 2020
118
102
South West
Funster No
72,767
MH
Vantage Neo
Exp
2 months in 2017, continually since October 2020
I've switched this year after two years with Adrian Flux, slightly higher premium, but we were new to motorhoming and at the time they were the cheapest. So now we've lumped our two cars and the van together with Admiral on a multicar insurance, I like the flexibility of having more than one owner (all family), different policy holders, various named drivers and the whole lot just £457, including legal cover and protected NCB. It all renews at the same time, so if I pay the lot, any child owners can just pay me back - and surprisingly that actually happened quite quickly this year! :LOL:

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