Cheeky!!!

[JJ20]

So I just put a private plate on the motorhome (sorry to all you private plate haters) ? and my last port of call was to inform the insurance company, "that's £35 to do that the insurance lady says" I almost spat my tea out from the shock. I said that they are the first insurance company to charge me for a plate change, I said I will be sure to let the motorhome forum know that I'm part of "It's a big one I say".......1 second please she says, "No charge this time sir".....well blimey that was easy ? I would of paid it too.

 

[Northernraider]

I'm surprised they let you off

Nearly every insurance company has a £25 admin charge for any changes on the policy.
And a number plate change comes in to that.

But well done on the saving ?

 

[Podney]

Yes,it’ll be in the small print somewhere....the stuff hardly anybody bothers to read.

 

[M-J]

Some charge depending on how you submit the changes, ours was free if emailed in but would have been chargeable if done over the phone!

 

[TinaLes]

I am really getting fed up with insurance companies that because you are speaking to them, cannot offer the same terms/prices that you can get with them by doing without their assistance directly on line
Then some will having given you "their best price" will drop immediately when you tell them you have a better price elsewhere
I would have thought that any customer facing business should offer the best service possible to Retain existing customers, but it would seem they prefer to just try to make as much profit as possible by relying on the customer to either be naive, or take the easy option of an automated renewal price.
Nuff said.
Les

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[TerryL]

Didn't I read somewhere that a "very high" proportion of people just renew insurances automatically - thus giving the companies room to give way a little when someone DOES query it?

 

[Northernraider]

I am really getting fed up with insurance companies that because you are speaking to them, cannot offer the same terms/prices that you can get with them by doing without their assistance directly on line
Then some will having given you "their best price" will drop immediately when you tell them you have a better price elsewhere
I would have thought that any customer facing business should offer the best service possible to Retain existing customers, but it would seem they prefer to just try to make as much profit as possible by relying on the customer to either be naive, or take the easy option of an automated renewal price.
Nuff said.
Les

Because they can

Insurance has always been a money making joy......mostly out of fear

But with motors because its law enforced


I'm 46 with 9 years no claims and the other day I got a quote for £1700 for a 2006 ford ka ???
So I unticked the modified other box

And that reduced it to £198

 

[eddie]

Years ago B.I. (Before Internet) People were employed and you could go into your Insurance brokers and sort stuff out, normally you would walk out of the office with a hand written cover note and your business sorted

Then came the internet and the clamour to make people redundant, close local offices and take everything on line to save costs and push prices down. The natural consequence of that is price comparison websites, making human interaction even less likely

Computers are used to calculate risk, calculate costs "how much will it cost to actually "run" this account for the year? "What is the actual risk? what is our exposure" and these figures are factored into the quote.

So when we call and need to explain to an actual human being there is a cost and the cost is added back into the equation as an extra. Often this is avoided if the information is emailed in

 

[TinaLes]

Years ago B.I. (Before Internet) People were employed and you could go into your Insurance brokers and sort stuff out, normally you would walk out of the office with a hand written cover note and your business sorted

Then came the internet and the clamour to make people redundant, close local offices and take everything on line to save costs and push prices down. The natural consequence of that is price comparison websites, making human interaction even less likely

Computers are used to calculate risk, calculate costs "how much will it cost to actually "run" this account for the year? "What is the actual risk? what is our exposure" and these figures are factored into the quote.

So when we call and need to explain to an actual human being there is a cost and the cost is added back into the equation as an extra. Often this is avoided if the information is emailed in

Good point Eddie, and I fully agree with what you have said.
Strange though isnt it that when you do call them to query a quote, that in most cases they drop the renewal price, even though the cost of their time has not been factored into their renewal quote.
However,even if a call centre persons time in talking to us was factored in to the renewal quote, then they must be betting that most will not make the call to utilise their call centre time spent on the phone, to make any adjustment or ask for customers to ask for additional clarification.
LES

 

[On the road again]

A few years ago I called my insurers to tell them I was putting one on my car and got a reduction of £35. When I asked why they said they reckoned someone with private plates would look after their car better!

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[PeteH]

I always do a "new" quote search every year, Normally I can find a "lower" premium for the same cover thats the important bit, Same Cover, Then I go to the provider, and ask, Why the premium has gone up, Saying that I have quotes elsewhere for lower premium. I`m still with one provider who so far has matched the quote every renewal, although last year I had to pay more to put the Grandson on for 3 weeks, to cover taking his Gran; to Hospital when I could not.

 

[TerryL]

For my car I now always do a comparison site search, decide on which one I'd go with then ring the current insurers to "cancel" the policy. In three years they've always "matched" it, although twice it's been high street vouchers - no problem they're spendable just like cash.

But when I last renewed wifeys car insurance, the comparison site couldn't beat the renewal quote!

The moho is with Comfort and their quote has only changed a very small amount in around 8 years I've been with them.

 

[Langtoftlad]

Of course pre internet, pre comparison sites, we the customer had no idea if the premium offered was a good deal or not... we just had, fingers crossed, to hope the broker was competent.

 

[Bailey58]

AIB didn't charge me for a number plate change although I seem to remember there was a vague suggestion of it a while before it happened. Perhaps it pays to speak to the regulars.

 

[Silver-Fox]

So I just put a private plate on the motorhome (sorry to all you private plate haters) ? and my last port of call was to inform the insurance company, "that's £35 to do that the insurance lady says" I almost spat my tea out from the shock. I said that they are the first insurance company to charge me for a plate change, I said I will be sure to let the motorhome forum know that I'm part of "It's a big one I say".......1 second please she says, "No charge this time sir".....well blimey that was easy ? I would of paid it too.

Maybe a small donation to Jim charity then for running such a big forum ??

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