Chausson Water Ingress Warranty (1 Viewer)

Dec 20, 2013
370
595
Kilsyth, Glasgow, UK
Funster No
29,424
MH
Coachbuilt
Exp
Since 2013
I have a 2020 Chausson 711 Traveline purchased new from Hayes Leisure - who have now closed down as a dealership.

Can anyone advise on the situation if I get any dampness issues requiring warranty work - where my local Chausson dealership here in Scotland will not do the work, as the vehicle was not purchased from them.
 

funflair

LIFE MEMBER
Dec 11, 2013
19,537
31,162
Guisborough
Funster No
29,351
MH
MORELO palace
Exp
since 2012
I would ask Chausson where you stand and who they have to take over warranty work.

I have a 2020 Chausson 711 Traveline purchased new from Hayes Leisure - who have now closed down as a dealership.

Can anyone advise on the situation if I get any dampness issues requiring warranty work - where my local Chausson dealership here in Scotland will not do the work, as the vehicle was not purchased from them.
And maybe the next one won't be either with that attitude, I know I wouldn't be keen to give them my hard earned cash.
 
OP
OP
Kayak Kid
Dec 20, 2013
370
595
Kilsyth, Glasgow, UK
Funster No
29,424
MH
Coachbuilt
Exp
Since 2013
Hi Funflair,
Thanks for your advice. I have emailed Chausson via their website and am awaiting their reply.

As I understand it, m/h dealerships generally don’t want warranty work as they get a much lower rate from the manufacturer. I dare say that they would rather not do any such work if that is the case - even if you purchased from them. A purchase from another dealer is a good excuse for them to say no!

I am surprised that there is nothing in place like in the car industry where you can go to any franchise to have warranty work done. I would have thought that Motorhome manufacturers could impose a contractual obligation to do warranty work irrespective of where purchased. Am I missing something other than a big brain?
 
May 14, 2014
621
751
Funster No
31,474
MH
Now a little one
Similar thread earlier this week.
Hello all. I took delivery of a new Chausson mh last October from Hayes Leisure in Birmingham. I now find that the dealer has retired and closed every thing down. I asked if another dealer was opening, or one was going to take over for service and warranty work but was told nothing was in place. I spoke to a dealer not too far away and they said they only deal with vans they sold. Where does this leave me?
Any advice would be greatly received.
Pete...
 
Jun 30, 2011
7,275
20,292
Barnard Castle, UK
Funster No
17,128
MH
Concorde Concerto
Exp
Since 2007
I’m sure I read that Chausson still use timber in the wall construction so that’s a bad start in constructing a Motorhome.

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Puddleduck

LIFE MEMBER
Jan 15, 2014
12,411
44,180
Scottish Borders
Funster No
29,703
MH
Without at present
Exp
On and off for many years.
I am surprised that there is nothing in place like in the car industry where you can go to any franchise to have warranty work done. I would have thought that Motorhome manufacturers could impose a contractual obligation to do warranty work irrespective of where purchased. Am I missing something other than a big brain?
You would think so but other than a few exception (Hymer?????) only the supplying dealer does the warranty work :(
 
Feb 13, 2019
64
52
LLANELLI
Funster No
58,531
MH
Rollerteam Zefiro 685
Exp
6 years
I would ask Chausson where you stand and who they have to take over warranty work.


And maybe the next one won't be either with that attitude, I know I wouldn't be keen to give them my hard earned cash.
Exactly. I have the same situation wbere a dealer told me. Buy from us for 5.5k more or you will have to travel for your warranty work. I said. Fine. I am a pensioner and will travel. But remember. You will never see a penny of my cash in your till ever again.
 
Jun 23, 2019
65
68
Funster No
61,850
MH
Don't own one yet
Exp
newbie
I have a 2020 Chausson 711 Traveline purchased new from Hayes Leisure - who have now closed down as a dealership.

Can anyone advise on the situation if I get any dampness issues requiring warranty work - where my local Chausson dealership here in Scotland will not do the work, as the vehicle was not purchased from them.
I'm having warranty work completed although not for damp for swift warranty at Central caravan and motorhomes stirling I think they do all type of warranty repair they had a swift in for water ingress when I was there last week. Top firm great workmanship
 
OP
OP
Kayak Kid
Dec 20, 2013
370
595
Kilsyth, Glasgow, UK
Funster No
29,424
MH
Coachbuilt
Exp
Since 2013
Hi,

Is your motorhome a Chausson and is Central an authorised Chausson repairer. They are not a Chausson retailer as far as I am aware.

Cheers
Jim
 
Jun 23, 2019
65
68
Funster No
61,850
MH
Don't own one yet
Exp
newbie
They are NCC approved so I thought they should be able to carry out warranty work. Mine is a swift and they are authorised for that. Didn't realise chausson has to go back to the dealer?

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Apr 19, 2019
2,296
4,863
Funster No
60,021
MH
Carado T339
Exp
5 years
Forget the warranty. Go for not fit for purpose. A mobile home should not leak after 3 years. I would write to Chausson UK and say you are going to court if you don't hear anything within a certain time
 

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