Change of booking with Eurotunnel

[Old Salt]

Last time we used the tunnel a couple of years ago I was able to log in to my booking with the password to change the dates of travel. This time the system would not let me and I had to hang onto the phone for over 30 minutes to make the changes and it cost me £12. Has anyone else experienced this?

 

[Ridgeway]

Changed mine last week online, wasn’t an issue.

 

[Phill D]

Last time we used the tunnel a couple of years ago I was able to log in to my booking with the password to change the dates of travel. This time the system would not let me and I had to hang onto the phone for over 30 minutes to make the changes and it cost me £12. Has anyone else experienced this?

Did you book on line or with Tesco vouchers.
If Tesco then you can only change on the phone.
I have had no problems changing my booking on line.

 

[Kenp]

I booked on line using Tesco vouchers in March; 2 weeks ago I was able to change my booking online. You go to my booking then click on "edit".

 

[dosser]

Changed mine this morning hope you got it sorted.

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[Tombola]

How close were you to time date of travel

 

[keithchesterfield2]

I thought any ticket booked with Eurotunnel only lasted 12 months before it expired.
Unless you alter it within that timescale - and then it is okay.

 

[peterc10]

I thought any ticket booked with Eurotunnel only lasted 12 months before it expired.
Unless you alter it within that timescale - and then it is okay.

Because of Covid ticket validity was extended several times. Ours were bought in 2019 and are now valid to the end of 2022.

 

[Old Salt]

Did you book on line or with Tesco vouchers.
If Tesco then you can only change on the phone.
I have had no problems changing my booking on line.

I booked on line but when I tried to change the date the system wouldn’t let me. I’ve just done a ‘trial run’ for when I’m away and it still won’t let me which is a pain when you are abroad. Guess I’ll just have to live with it