At the end of June last year we bought a 22" Cello tv and at the beginning of July this year the cd got stuck so I removed the back and freed it but after a couple of plays it lost sound. It was 10 days out of guarantee so I phoned Cello to enquire where I should send it for repair. I told them the guarantee had expired and I simply wanted it repaired and to send me an invoice when it was ready. The lovely Rachel that I spoke to said they would collect the tv and repair it under guarantee. It was picked up 3 days later on friday and the following thursday I received a message from the couriers it would be delivered next day. One week from broke to fixed and returned. I cannot commend Cello strongly enough for their customer services. They are so polite and helpful it was a pleasure to deal with them.