Adria 5
Free Member
- Jul 23, 2007
- 1,181
- 5
- Funster No
- 13
- MH
- adria caravan
- Exp
- 5
hi just recieved a reply from caravan club about no shows to the letter i sent..
here..
I acknowledge receipt of your recent e-mail via the Enquiry Service.
I note your comments regarding members who abused the system by making bookings and failing to turn up and, quite understandably, you wish to see some action taken. Please bear in mind, however, that there have been instances sadly of the death of a partner which has resulted in members not taking up their pitch. In these circumstances, clearly the alst thing on the member’s mind would have been to cancel their site booking and, of course, it would be totally inappropriate for The Club to knonowingly cause distress by penalising these people for cancellation.
Clearly the majority of members are like-minded and have the courtesy to cancel bookings thereby freeing up a pitch for their fellow members. However, you can be encouraged by the fact that The Club will now be endeavouring to monitor regular abusers and take the appropriate action. As you will have seen from The Club Magazine, several of these members have been written to and their membership suspended pending confirmation that they will cease this abuse. This checking process will continue on a regular basis.
It is sad, therefore, that a small minority of members choose to abuse what is arguably a much more open booking process. You may be interested to note that site bookings by the end of December 2006 were up 80% essentially meaning that we were fulfilling more members’ requirements.
[SIZE=+0]If I can be of any further help or assistance in the future, please do not hesitate to contact me.
[/SIZE]
ray
here..
I acknowledge receipt of your recent e-mail via the Enquiry Service.
I note your comments regarding members who abused the system by making bookings and failing to turn up and, quite understandably, you wish to see some action taken. Please bear in mind, however, that there have been instances sadly of the death of a partner which has resulted in members not taking up their pitch. In these circumstances, clearly the alst thing on the member’s mind would have been to cancel their site booking and, of course, it would be totally inappropriate for The Club to knonowingly cause distress by penalising these people for cancellation.
Clearly the majority of members are like-minded and have the courtesy to cancel bookings thereby freeing up a pitch for their fellow members. However, you can be encouraged by the fact that The Club will now be endeavouring to monitor regular abusers and take the appropriate action. As you will have seen from The Club Magazine, several of these members have been written to and their membership suspended pending confirmation that they will cease this abuse. This checking process will continue on a regular basis.
It is sad, therefore, that a small minority of members choose to abuse what is arguably a much more open booking process. You may be interested to note that site bookings by the end of December 2006 were up 80% essentially meaning that we were fulfilling more members’ requirements.
[SIZE=+0]If I can be of any further help or assistance in the future, please do not hesitate to contact me.
[/SIZE]
ray