Stayed at the Cherry Hinton (Cambridge) CMC site a couple of weeks ago. We received an online questionnaire yesterday about our stay, run by an independent company. This in itself is not unusual, what was however interesting were some of the questions being asked.
There were detailed questions about the level rules at the site, about how they were enforced. Questions asking if all members of staff acted in the same way or if one particular member of staff enforced the rules more assertively than others.
Lots of questions about staff attitudes and approach to service at check in, wait times, ease of access etc. etc.
We have always had good experiences at club sites but I know many Funsters have reported stays where the rules have got in the way of enjoyment. This questionnaire suggests that the CMC are tracking in on this problem. The results would make fascinating reading
There were detailed questions about the level rules at the site, about how they were enforced. Questions asking if all members of staff acted in the same way or if one particular member of staff enforced the rules more assertively than others.
Lots of questions about staff attitudes and approach to service at check in, wait times, ease of access etc. etc.
We have always had good experiences at club sites but I know many Funsters have reported stays where the rules have got in the way of enjoyment. This questionnaire suggests that the CMC are tracking in on this problem. The results would make fascinating reading
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