Camping Car Park 🤔 (1 Viewer)

[Ditcha]

I joint this network in 2019 I bought the card and deposited 20€ on my account, well with COVID and other things I have never used it but have logged on from time to time to check balance etc. I can't find my card but my understanding is I can just get a new one at the entrance barrier when I do actually use it and thought that somebody might of found the card and used it but nobody had as I had no previous stays logged anywhere.

Then yesterday I thought I would login in a check again before my impending trip abroad and my credit showed zero I emailed them and received this I might say prompt reply:


Dear customer,


"Thank you for contacting CAMPING-CAR PARK customer service.
We had not seen any movement on your card for over a year.
Your card is valid for life and your credit of 20€ has been put aside as a security measure to avoid any fraudulent use of your PASS'ÉTAPES card in case of loss or theft.
After checking your details and identity, we have restored the 20€ on your account.
I hope I have answered your questions and invite you to consult the FAQ on https://www.campingcarpark.com/en_GB/faq
I look forward to seeing you in the areas of the CAMPING-CAR PARK network.

Saïda-CAMPING-CAR PARK
contact@campingcarpark.com
+33 (0)1 83 64 69 21”

Why they couldn't email me and ask before they done this I don't know but think they should have and had no right to just remove the credit.

So just a quick heads up keep a eye on your balance !

 

[Jo662]

Whether they should of informed you or not, that’s good efficient service imo and easily and quickly resolved.

 

[Casper46]

I don't see a problem they seem to have reinstated your credit quickly and with no fuss.

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[MichaelT]

Seems good customer service to me?

 

[carolyn]

I think you could argue it’s a good fraud measure. It probably does say they do this in the Ts and Cs somewhere that we all tend to skim over! It’s probably an automated thing.

I had great service from them this year after losing my card in Italy amongst other things haha! I emailed them and got a reply within a couple of days, I could get a new one free of charge on my way home from a machine or pay to get one delivered.

 

[Lenny HB]

Well you didn't lose it.
Always keep our balance at zero, just put enough on the card to get out of the parking when we leave.

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[jumar]

Great service...a good result....looking after the customers interest....,

 

[Shrimp]

Sounds like they care.

 

[Ditcha]

Well you didn't lose it.
Always keep our balance at zero, just put enough on the card to get out of the parking when we leave.

Think that's how I will do it going forward.

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[Littlewheels]

Good service. Chasers an ambassador of CCP if he sees this thread he will be all over it

 

[Figaro]

Sounds like good customer service to me too. Did you tell them the card has been misplaced ?
I'm sure they'll issue a replacement if requested.
I've used them this year and found them very good to deal with on a couple of occasions when I had queries.
Their telephone operators all speak excellent English

 

[Ditcha]

I think you could argue it’s a good fraud measure. It probably does say they do this in the Ts and Cs somewhere that we all tend to skim over! It’s probably an automated thing.

I had great service from them this year after losing my card in Italy amongst other things haha! I emailed them and got a reply within a couple of days, I could get a new one free of charge on my way home from a machine or pay to get one delivered.

No nothing to the effect in t&c .

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[Ditcha]

Sounds like good customer service to me too. Did you tell them the card has been misplaced ?
I'm sure they'll issue a replacement if requested.
I've used them this year and found them very good to deal with on a couple of occasions when I had queries.
Their telephone operators all speak excellent English

No they don't know the card has been misplaced my intention is to get one from the machine when I do use it, don't get me wrong they replied in10mins to my request which in this day and age is quite something but really don't think they have the right to remove money with not so much as a email to say they have.

 

[Figaro]

If you get a new card from the machine, presumably you'll need to pay for it and you won't have your 20 euro balance on it ?

 

[Littlewheels]

Their telephone operators all speak excellent English

Absolutely, and they don’t say my name is Phillip when they sound more like Ali

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[Ditcha]

If you get a new card from the machine, presumably you'll need to pay for it and you won't have your 20 euro balance on it ?

It's my understanding that you can link the card to your existing account.

 

[Mickey1]

Nice to know, I’ve had my card with £10 on it for a couple of years and never got round to using it, tenners still on my card. €10, not £

 

[Barti Ddu]

Well you didn't lose it.
Always keep our balance at zero, just put enough on the card to get out of the parking when we leave.

Same here. Before leaving a site, put the card in the machine and just pay the exact amount for the night. No credit kept on the card.

We were going to use the Camping Carpark in Mazamet last night but it is in a valley with no 4G so used the free municipal aire up in the town so we could watch the football.

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[carolyn]

No nothing to the effect in t&c .

You are good, I doubt I read them in that much detail!

 

[carolyn]

It's my understanding that you can link the card to your existing account.

My new card is on my existing account and the old card was cancelled as it was definitely lost.

The remaining balance was transferred to the new card €3

 

[Ditcha]

You are good, I doubt I read them in that much detail!

Not much to read really

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[carolyn]

Not much to read really

I hope you realise I’m joking about all this and not being a grumpy old bag. The only reason I have so much experience of their efficiency is my own incompetence. I had my purse stolen in Pisa

 

[Riverbankannie]

I have only used one of the sites once. I expected the daily charge to come off the account as we entered. I checked the app now and again and it tells you how much it would be if you left now. So you can go in and use all the facilities, EHU to charge batteries and wifi to down load stuff and then leave. I think it said it would be about 5 € for a few hours.

 

[Reallyretired]

I normally have a few euros on the card but our last stay was a long one as we liked the place so much. 95 euros odd, paid it leaving a zero balance.
The place is Toulon sur Arroux the aire is a previous municipal site by the river. All essential shops over the bridge but the cheapest wine is 10L boxes from the garden centre in the other direction.Easy walking distance but 10L boxes are heavy, however they have a largish car park if buying in bulk. We bought 200L.

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[cyberyacht]

That's a tad over your duty free allowance.

 

[Nanniemate]

That's a tad over your duty free allowance.

They'd have drunk it before getting to customs

 

[pelican]

I normally have a few euros on the card but our last stay was a long one as we liked the place so much. 95 euros odd, paid it leaving a zero balance.
The place is Toulon sur Arroux the aire is a previous municipal site by the river. All essential shops over the bridge but the cheapest wine is 10L boxes from the garden centre in the other direction.Easy walking distance but 10L boxes are heavy, however they have a largish car park if buying in bulk. We bought 200L.

What did you use the wine for

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[Reallyretired]

What did you use the wine for

Drinking , it was cheap, local and not bad either

 

[Kups]

That's a tad over your duty free allowance.

Come on, we now know that all HM customs is interested in is immigrants and drugs.

 

[DerryW]

Come on Chaser where are you we're needing your extensive knowledge of the CAMPING-CAR PARK network.

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