- Dec 31, 2010
- 3,055
- 7,421
- Funster No
- 14,797
- MH
- Frankia Platin i7900
- Exp
- Since 2010
I joint this network in 2019 I bought the card and deposited 20€ on my account, well with COVID and other things I have never used it but have logged on from time to time to check balance etc. I can't find my card but my understanding is I can just get a new one at the entrance barrier when I do actually use it and thought that somebody might of found the card and used it but nobody had as I had no previous stays logged anywhere.
Then yesterday I thought I would login in a check again before my impending trip abroad and my credit showed zero I emailed them and received this I might say prompt reply:
Dear customer,
"Thank you for contacting CAMPING-CAR PARK customer service.
We had not seen any movement on your card for over a year.
Your card is valid for life and your credit of 20€ has been put aside as a security measure to avoid any fraudulent use of your PASS'ÉTAPES card in case of loss or theft.
After checking your details and identity, we have restored the 20€ on your account.
I hope I have answered your questions and invite you to consult the FAQ on https://www.campingcarpark.com/en_GB/faq
I look forward to seeing you in the areas of the CAMPING-CAR PARK network.
Saïda-CAMPING-CAR PARK
contact@campingcarpark.com
+33 (0)1 83 64 69 21”
Why they couldn't email me and ask before they done this I don't know but think they should have and had no right to just remove the credit.
So just a quick heads up keep a eye on your balance !
Then yesterday I thought I would login in a check again before my impending trip abroad and my credit showed zero I emailed them and received this I might say prompt reply:
Dear customer,
"Thank you for contacting CAMPING-CAR PARK customer service.
We had not seen any movement on your card for over a year.
Your card is valid for life and your credit of 20€ has been put aside as a security measure to avoid any fraudulent use of your PASS'ÉTAPES card in case of loss or theft.
After checking your details and identity, we have restored the 20€ on your account.
I hope I have answered your questions and invite you to consult the FAQ on https://www.campingcarpark.com/en_GB/faq
I look forward to seeing you in the areas of the CAMPING-CAR PARK network.
Saïda-CAMPING-CAR PARK
contact@campingcarpark.com
+33 (0)1 83 64 69 21”
Why they couldn't email me and ask before they done this I don't know but think they should have and had no right to just remove the credit.
So just a quick heads up keep a eye on your balance !