CAK Tanks (1 Viewer)

[JB30]

Just wondering if anyone else has placed an order with CAK tanks recently, and your experience.

Their website says that they are operating at reduced capacity and only monitoring emails, not answering the phone due to current COVID restrictions.
I emailed them some weeks ago with a query and had no response. I then placed an order 2 weeks ago but all I’ve had are automated emails and nothing further about delivery. I’m getting rather concerned......

Any feedback appreciated.

 

[JB30]

BTW, they’ve taken payment, hence my concern

 

[34127]

This may, or may not, help,

Caravan Accessories C.A.K. Tanks Ltd

www.facebook.com

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C.A.K TANKS THE PREMIER has collected 9 reviews with an average score of 2.22. There are 3 customers that ❤ C.A.K TANKS THE PREMIER, rating them as bad.

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[Googlebot]

Used them and visited their premises.

They weren’t the fastest to answer pre COVID so it’s probably fine.

 

[JB30]

Thanks - will email them asking for a response within a certain time, if I don’t get one I’ll just get the money back from my credit card company.

 

[Marmite]

CAK Tanks.....Is this another toilet thread

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[JB30]

 

[Bustup15]

I have emailed back and forth with tank queries over the last week with no issues. Been very helpful.

Sales@caktanks.co.uk

 

[JB30]

Strange how some people have got good service and others not

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[mitzimad]

i found them dire to order from need lessons in telephone manners and their website was a nightmare i eventually cancelled a quite large order and went else where this was 10 years ago by now the have probably perfected rudeness to another level

 

[dipsie]

I have used CAK many times over many years and have found them at times to be a little inconsistent on both answering calls/on line and deliveries.
Always getting delivery at some point. My last order was for Truma air trunking and some fittings, the order got held up for two or three weeks as they found they were short on some of the fittings, did’nt inform me until I called after a while waiting.

BernieT

 

[JB30]

Thanks for your input, dipsie.
I sent an email to them yesterday and received a reply this morning saying they were waiting on delivery of some items.
Cannot help but think that they would be better off being more proactive than reactive, though. In this day and age when so many websites offer such a slick experience they seem to be way off the pace regarding customer service.

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[JB30]

Update: four and a half weeks since placing my order it was delivered today. Happy about that, obviously, but whilst any queries from me were answered politely the lack of any actual customer service in any way shape or form would make me think twice before using them again. At least they were cheaper than anywhere else

 

[Jaws]

Update: four and a half weeks since placing my order it was delivered today. Happy about that, obviously, but whilst any queries from me were answered politely the lack of any actual customer service in any way shape or form would make me think twice before using them again. At least they were cheaper than anywhere else

They are not a very big firm so I suspect covid has seen them struggle.. but too many firms have used that excuse and with little reason..

 

[Simon Meadwell]

Customer service costs next to nothing an email here and there re progress or a phone call goes a long way .

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[Jaws]

Customer service costs next to nothing an email here and there re progress or a phone call goes a long way .

Could not agree more !