Hi, I wonder if anyone has experienced this problem & what action they had to take. We were at the show at Malvern on the last day when we decided to buy an ex-demo awning & some crockery from Towsure. My missus produced a credit card to pay the £195 , but they said that they were having connection problems with the card reader. They took down card details & said they would phone the office & a receipt would be put in post to home address. When the receipt arrived on the Wednesday,it was for£374.99. On inspection there was an item for £179.99 for a Cadac Barbeque which we had not had. We contacted the number on the receipt for Towsure & they said they would refund the money. After a few days, there was no credit on the account, so they were phoned again we were told to ring Customer Services on the Tuesday after the Bank Holiday. At this point they said they had no knowledge of the previous phone complaint, but would deal with it. Still no response & now told they can't deal with this as people are at another show & not back until next Wednesday, by which time I'm sure they won't remember a sale at a previous show. I am thoroughly disgusted with the attitude of this company, but where do we go from here. At this point we are £179.99 down & it looks like someone has had a free barbeque. Has anyone any suggestions how we stand legally, is it their job to prove we had a barbeque, or ours to try to prove we didn't receive it. Any help gratefully received.