buying a van ,a cautionary tale (1 Viewer)

[pyro]

I would suggest opening the matter with an invitation to the dealer as to how they propose settling the matter bearing in mind that their wilful neglect to make a material disclosure resulted in costs, loss of use, inconvenience, storage, devaluation of the vehicle and other non monetary losses. It is for them to offer, they were at fault in this scenario, and your mate needs to decide whether that is acceptable to him

I would also suggest your mate looks at his household and other insurances to see if he has legal insurance cover that covers consumer disputes. , just in case

 

[Just smiffy]

I would push for a complete refund and losses sustained and they should look elsewhere for their next van and a review of the dealer left...

 

[pyro]

In my experience, this is likely to result in a Mexican standoff, that may end in court.

Prepare for the worst case (court) and hope for the best case (settlement). If necessary, 4 months after purchase, it may be possible to rescind the contract. Better to find out what is being offered before going legal

Remember, the court is supposed to be the last resort in any dispute, and they don't like it when litigants come before them who haven't tried to resolve their differences reasonably

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[donnieban]

A cautionary tale which does little to promote motorhoming - buyer beware!