- Sep 14, 2021
- 46
- 88
- Funster No
- 84,170
- MH
- Just looking
Hi everyone,
We are hoping to buy a second hand Burstner, possibly 2019 onwards price permitting. With MHs from 2019 onwards we've seen Burstner offer a 10 year water ingress warranty, subject to their terms, transferrable to a second owner with up to 7 years depending on the age of the MH - think that's right? I realise views differ on this, but for us we would want to have a valid water ingress warranty and will do what is necessary to maintain it.
We've seen on their website the terms are hab checks to be done annually within 30 days of purchase date at a Burstner approved dealer in order to maintain the warranty. I spoke to Camper UK to check the water ingress warranty terms and they said Burstner are really strict on this and there is no flexibility offered by them due to Covid delays, which seems a bit harsh but at least we knew.
I have since spoken to two separate dealers re 2019 models and with both of them the hab checks have not been done within the 30 days specified by Burstner. Dealer today (another main Burstner dealer) said Burstner have given a 6 month grace period for hab checks due to pandemic delays. That differs from what Camper UK advised re no leeway. The dealer today had a MH 6 months late with 1st habcheck, and 2nd one not done yet but they said they would do it and upload it with "corrected" dates for 2021. They said not to worry and they would look after us should we have a water ingress claim warranty claim down the line.
Being new to all this, it seems a minefield. Does anyone have experience with this - will many Burstner water ingress warranties be scuppered due to Covid delays in 2020 or is the reality that Burstner can be more flexible if you buy from a main dealer and go back to the same one with any issues?
Thank you
Mandy
We are hoping to buy a second hand Burstner, possibly 2019 onwards price permitting. With MHs from 2019 onwards we've seen Burstner offer a 10 year water ingress warranty, subject to their terms, transferrable to a second owner with up to 7 years depending on the age of the MH - think that's right? I realise views differ on this, but for us we would want to have a valid water ingress warranty and will do what is necessary to maintain it.
We've seen on their website the terms are hab checks to be done annually within 30 days of purchase date at a Burstner approved dealer in order to maintain the warranty. I spoke to Camper UK to check the water ingress warranty terms and they said Burstner are really strict on this and there is no flexibility offered by them due to Covid delays, which seems a bit harsh but at least we knew.
I have since spoken to two separate dealers re 2019 models and with both of them the hab checks have not been done within the 30 days specified by Burstner. Dealer today (another main Burstner dealer) said Burstner have given a 6 month grace period for hab checks due to pandemic delays. That differs from what Camper UK advised re no leeway. The dealer today had a MH 6 months late with 1st habcheck, and 2nd one not done yet but they said they would do it and upload it with "corrected" dates for 2021. They said not to worry and they would look after us should we have a water ingress claim warranty claim down the line.
Being new to all this, it seems a minefield. Does anyone have experience with this - will many Burstner water ingress warranties be scuppered due to Covid delays in 2020 or is the reality that Burstner can be more flexible if you buy from a main dealer and go back to the same one with any issues?
Thank you
Mandy