Brownhills disgruntled customer in court

Discussion in 'Motorhome Chat' started by martin1485, Aug 28, 2014.

  1. martin1485

    martin1485 Funster

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    This appeared in The Nottingham Post recently


    NEW motorhome owner Michael Hayes caused £39,000 damage to 14 caravans in a revenge attack on a dealership.

    The jobless 54-year-old claimed faults were not fixed after he spent a £51,000 inheritance on a posh home on wheels.

    He returned to the Newark-based Brownhills and took out his frustration with a knife, a black marker pen, paint and spray.

    Nottingham Crown Court heard he damaged 14 motorhomes – slashing seats, daubing them with graffiti and painting beds black.


    He was caught by a sales assistant in July. Black paint had stained his fingers and he had a can of spray paint in one hand and a knife in a bag.

    Yesterday, Hayes was jailed for a year after admitting criminal damage.

    As well as the damage, the company says it lost £52,000 in revenue while the vehicles were off for repair.

    Sentencing Hayes, of no fixed address, Recorder Shaun Smith said it was not for him to decide who was right or wrong.

    "I accept you felt so strongly about the fact that you were right and the company was wrong but the way of going about it is completely unacceptable," he said.

    Hayes claimed after buying his motorhome that there were ten faults and only one had been fixed, the court heard.

    "He felt let down by Brownhills, where he bought a motorhome in January 2013," said prosecutor Lisa Hardy.

    Clarkson Baptiste, in mitigation, said Hayes had let his anger get the better of him and had chosen not to take the matter to the civil court.

    The money Hayes spent on his motorhome was inherited from his father, who died two years ago, and was the largest investment his client made with the cash.

    Hayes asked for sympathetic understanding for the motivation behind what he did.

    "He has suffered loss to himself," said Mr Baptiste.

    "He is suffering from depression and sleep deprivation.

    "He is living off £7,000 in his back account from the residue of the estate. He is unemployed.

    "He part-exchanged the vehicle for £36,000. He lost £15,000 as a result of having to purchase another home."

    Brownhills declined to comment on the case when contacted by the Post.

    http://www.nottinghampost.com/Carav...tory-22831858-detail/story.html#ixzz3BgXMPCUf
    Read more at http://www.nottinghampost.com/Carav...2831858-detail/story.html#Gfl8RIzEvM3HJFhv.99
     
  2. cruiser

    cruiser Funster Life Member

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    he should given a reward.and Brownhills made to give him his money back.
     
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  3. Wildman

    Wildman

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    Brownhills come true to form yet again, does not seem to matter who owns it the staff and attitude to customers and non customer service is the same. 12 months he got off light.
     
  4. scotjimland

    scotjimland Funster Life Member

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    two wrongs don't make a right.. and yes, he did get off light..
     
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  5. cruiser

    cruiser Funster Life Member

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    you can beat up old ladies and get less than that.let him out.it costs more to keep him in.and fine Brownhills for not giving the service they promise.
     
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  6. Steve

    Steve Funster Life Member

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    From what i read the only thing he did wrong was get caught.
     
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  7. Cal54

    Cal54 Funster Life Member

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    Can't condone the approach but I do have some sympathy having made the mistake of buying my last van from Brownhills. I too got extremely frustrated with the servicing team who wouldn't admit there was a fault on my new van. Really lost my temper on the phone and only got some satisfaction when I got the salesman to refer to the MD. My advice, don't consider Brownhills for your next purchase!!
     
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  8. Jim

    Jim Ringleader

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    I've got no sympathy for him at all. Prison is where he deserves to be. Cowardly criminal damage to private or company property is not the answer to anything. Same mentality as those who key cars.
     
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  9. tambo

    tambo

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    I don't condone what he did but can see why he did it .....I've never bought a motorhome from a dealer before but my sisters liaka came from knowepark caravans who were a complete nightmare they basically offered no help or compensation for misselling her van had to involve trading standards in the end but still not a satisfactory result.

    I'd never buy from any dealer as they promise the earth and deliver nowt
     
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  10. Steve

    Steve Funster Life Member

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    Brownhills declined to comment on the case when contacted by the Post.
    I dont know if its possible but maybe he can now get a case put togeather and go through the courts the right way?
    iam sure the tax man will pick up the bill.
     
  11. Tootles

    Tootles Funster

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    Agreed Jim, but, I'm trying to see this from the guy's perspective a bit. Spent all his inheritance, bought a pup, feels really let down, nothing left to sue with, and probably 'taking a pop' not in his character. Must admit having a tad of sympathy with him :(. After all, object achieved, he got Brownhills where it hurts, in the wallet.
     
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  12. ukbill

    ukbill Funster Life Member

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    i disagree sometimes its the only way a large company like brownHILLS have the resources to say f**l you and tie you up in the courts this has given them the bad publicity they deserve SHOP AT BROWNHILLS AT YOUR OWN PERIL well done that man (y)(y)
     
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  13. PJGWiltshire

    PJGWiltshire Funster

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    Sad really but I read somewhere that a disgruntled purchaser of either a car or motorhome had so many faults which it was said would not be repaired by the company. So the complainant sat outside the main showroom on a public road with the said faulty vehicle inviting prospective purchasers to the company to have a look round their vehicle and the dispute was outlined to those prospective customers. I am lead to understand that the company resolved the issue very quickly as the salesman had very little customers to deal with.
     
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  14. Tootles

    Tootles Funster

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    Brownhills had a depot/showroom just outside Preston. There 'prestige' and reputation went very quickly down the pan, and they closed down, (whatever the official reason was).
    Personally, I have bought bits off fleabay from them, only because every now and again they get rid of stuff that fits my ancient Hymer.
     
  15. yorkieman

    yorkieman Funster

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    I have a massive amount of sympathy for the guy. What he did was totally wrong, obviously, but in all honesty how many otherwise good people have been driven to total desperation by the kind of customer service that has become the norm these days.

    If you have a bad experience once it isn't too bad, even the second and third times are manageable with some patience, but when it keeps happening time and time again it is enough to make even Mother Theresa go postal.
     
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  16. paulmold

    paulmold

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    A more sensible approach which does work. There has been a couple of such protests, one report on Facts was locked (but you can still find reference to it and who the dealer was) and withdrawn but one in Daily Mail is here to see..

    http://www.dailymail.co.uk/news/art...ide-cardealership-sold-faulty-motor-home.html
     
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  17. Tootles

    Tootles Funster

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    Same old story. They grab the cash, then fob you off. If you buy something new that is faulty, you be offered a full refund, plus any out of pocket expenses..........
    Problems seem to arise because the PDI inspections are either non existent, or just a joke.
     
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  18. scotjimland

    scotjimland Funster Life Member

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    Don't just blame the dealers.. they are not paid to snag major faults that should be put right at the factory.. I'm sure they are just as peed off selling vans that are frankly not fit for purpose as those who buy them.. why they still do is a puzzle.

    A PDI will not pick up a badly built van that will leak as soon as it drives though a puddle.. A PDI Is to give everything the once over and rectify small faults or make minor adjustments..

    It's down to piss poor production methods , it's also down to us Brits who don't complain enough and don't vote with our feet..
    It reminds me of the car industry in the 60s and 70s .. it took the Japs to sort it out.. When I buy a PVC next year it won't be made by a British company.
     
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  19. Tootles

    Tootles Funster

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    I'm still not convinced, Jim. The PDI should be recorded onto a pre-printed list, then signed off by the person carrying out the checks. A copy SHOULD then be passed on to the customer. I don't think that's happening these days If the guy in question is right about the seat belt, well, another ball game comes into play here, which includes the Vehicle Inspectorate, who can levy HUGE fines on those supplying faulty safety equipment.
     
  20. rolandrat

    rolandrat

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    I've every sympathy for the guy, it's not just Brownhills who's after sales service is suspect. What about Marquis?
     
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