Brittany Ferries Pont Avon fire this morning

On its way to Brest apparently. Scroll down to the 9:21 news item on here: https://www.bbc.co.uk/news/live/uk-england-devon-48036374?ns_mchannel=social&ns_source=twitter&ns_campaign=bbc_live&ns_linkname=5cc6b012b6e13306772050f7&Checks due on Brittany Ferries ship after fire&2019-04-29T08:21:59.938Z&ns_fee=0&pinned_post_locator=urn:asset:43d8fd13-daa8-4cae-bf1b-1be529483d4e&pinned_post_asset_id=5cc6b012b6e13306772050f7&pinned_post_type=share

Something like this happened to us a couple of years ago. Sailing to Santander were cancelled. BF were very good booking an alternative crossing to Roscoff and compensating us. However, they were difficult to contact as their phone lines were very busy but they did respond very well to messages sent via FaceBook.
 
Spoke to Brittany Ferries earlier and the sailing to from Portsmouth to Santander tomorrow has been cancelled.No ferries to Spain until Sunday, no use to us as already had bookings in Spain
Mad scramble to rebook and managed to get on tonights ferry to Caen not looking forward to the long slog through France but Brittany Ferries gave us a travel allowance of £165 for the distance between Caen and Santander which helps a bit. (y)

Patrick
 
Wedgy said:
Spoke to Brittany Ferries earlier and the sailing to from Portsmouth to Santander tomorrow has been cancelled.No ferries to Spain until Sunday, no use to us as already had bookings in Spain
Mad scramble to rebook and managed to get on tonights ferry to Caen not looking forward to the long slog through France but Brittany Ferries gave us a travel allowance of £165 for the distance between Caen and Santander which helps a bit. (y)

Patrick
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Think this only affects the pont Avon not the rest of the boats that sail to spain

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100brian said:
Think this only affects the pont Avon not the rest of the boats that sail to spain
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Yes only the Pont Aven, but all other ferries are full so no available crossing to Spain until next Sunday, at best
 
Not very generous, £165 to do 650 miles.

I make that 25 to the gallon @ a cost of €1.40 per litre (which is what it is in France?)
 
Emmit said:
Not very generous, £165 to do 650 miles.

I make that 25 to the gallon @ a cost of €1.40 per litre (which is what it is in France?)
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BF possibly look in on this forum, payback for some amazing mpg figures posted regularly, we typically get 20mpg, although having just gone through 50K miles things seem to be getting better, regularly up to 23mpg, but it might be my retired status and less rushed :)

Hopefully plenty on here will get over 25mpg (y) and to give it without a fight is half decent at least, plus a refund on the original crossing I presume
 
Yes a refund on the original cost , total refund after new crossing costs is £378. We average , according to the computer , just over 32mpg.
Would still have preferred the original crossing though
 
Wedgy said:
Yes a refund on the original cost , total refund after new crossing costs is £378. We average , according to the computer , just over 32mpg.
Would still have preferred the original crossing though
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Enjoy! Bip&drive with your APRR transponder!

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TeeMyob said:
The poor old PA again. Plagued that thing.

We don't use it much. When we do, we have had problems. Twice being the engines. Though we are booked on for October!
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Yes I think the cap is much better.
 
We are due out of Plymouth to Santander on Sunday 5th. Hopefully all will be well by then, one thing's for sure its going to be full.......................

The Tincas
 
We were on the Tuesday sailing next week (7th) and have rebooked Portsmouth to Caen on the same day in the morning.
Same mileage allowance as given above , £165

trying to decide now if we head for Spain and link back into our itinerary or do a loop of France instead to end up back at a channel port etc.

Nothing booked , so we shall see what we do.
 
Tincataylor said:
We are due out of Plymouth to Santander on Sunday 5th. Hopefully all will be well by then, one thing's for sure its going to be full.......................

The Tincas
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@Tincataylor
As far as I know the PA won't be back in service till at least Sunday 12th according to the guy we spoke to.

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Jake Royd said:
We were on the Tuesday sailing next week (7th) and have rebooked Portsmouth to Caen on the same day in the morning.
Same mileage allowance as given above , £165

trying to decide now if we head for Spain and link back into our itinerary or do a loop of France instead to end up back at a channel port etc.

Nothing booked , so we shall see what we do.
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Why have you done that, those sailings have not been cancelled or do you know something that I don't?

Alsonwhy have they given you a mileage allowance if thecsailing has not been cancelled?
 
matamoros said:
Why have you done that, those sailings have not been cancelled or do you know something that I don't?

Alsonwhy have they given you a mileage allowance if the sailing has not been cancelled?
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We checked our ticket using the screen where you manage your booking and on there there is a message that the sailing is cancelled and a number to phone.

You are correct in that it does not (yet?) come up on the 'sailing status' page.
 
Just re booked from Caen on Tuesday, no room on the CF sailing on Saturday, definitely not back in service until the 12th.....ho hum I was looking forward to the voyage on the PA, not been on it for a few years but the mileage allowance and refunds help:)
 
Thanks for the updates. After a call to BF there is a (slim?) chance that the PA will be ready for the Plymouth sailing by the 12th but they are unable to confirm. Therefore we have been able to take advantage of a commercial cabin cancellation for the Portsmouth to Bilbao sailing on our original sailing date of the 5th. Bit of a drag having to drive to Portsmouth from Sunny Deb'n but its the lesser of the two evils. We have also received £36 compensation due to the sailing from Portsmouth being cheaper than the one from Plymouth. I find the latter a bit of a cheek because when we checked prices when making the original booking the Portsmouth / Bilbao crossing was £200 cheaper than the Plymouth / Santander but we chose to pay the extra to save driving to Portsmouth as we only live 45 minutes drive from Plymouth. Therefore my simplistic justice code says that this is the amount we should be compensated for........unless you guys know different.....

The Tincas
 
Tincataylor said:
Thanks for the updates. After a call to BF there is a (slim?) chance that the PA will be ready for the Plymouth sailing by the 12th but they are unable to confirm. Therefore we have been able to take advantage of a commercial cabin cancellation for the Portsmouth to Bilbao sailing on our original sailing date of the 5th. Bit of a drag having to drive to Portsmouth from Sunny Deb'n but its the lesser of the two evils. We have also received £36 compensation due to the sailing from Portsmouth being cheaper than the one from Plymouth. I find the latter a bit of a cheek because when we checked prices when making the original booking the Portsmouth / Bilbao crossing was £200 cheaper than the Plymouth / Santander but we chose to pay the extra to save driving to Portsmouth as we only live 45 minutes drive from Plymouth. Therefore my simplistic justice code says that this is the amount we should be compensated for........unless you guys know different.....

The Tincas
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Maybe you are remembering the price difference for the return crossing ? £200 each way would be a huge difference in price.
Perhaps this “commercial “ cabin is a super duper upgrade :whistle:

Have a great trip :)

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We booked last week for a crossing next week. We usually book an overnight Thursday crossing to go on Pont Aven, however thanks to the time we have available I booked the breakfast crossing on Tuesday on Armorique. Phew.
 
Tincataylor said:
Thanks for the updates. After a call to BF there is a (slim?) chance that the PA will be ready for the Plymouth sailing by the 12th but they are unable to confirm. Therefore we have been able to take advantage of a commercial cabin cancellation for the Portsmouth to Bilbao sailing on our original sailing date of the 5th. Bit of a drag having to drive to Portsmouth from Sunny Deb'n but its the lesser of the two evils. We have also received £36 compensation due to the sailing from Portsmouth being cheaper than the one from Plymouth. I find the latter a bit of a cheek because when we checked prices when making the original booking the Portsmouth / Bilbao crossing was £200 cheaper than the Plymouth / Santander but we chose to pay the extra to save driving to Portsmouth as we only live 45 minutes drive from Plymouth. Therefore my simplistic justice code says that this is the amount we should be compensated for........unless you guys know different.....
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Similar thing has happened to me, I now have to drive to Caen instead of Santander, OK the mileage allowance will just about cover that, but my CV membership is for Spain so now I only get 15% discount instead of 30% and the Caen crossing would have been substantially cheaper if I had booked it at the time I booked the Santander crossing.

Effectively the price of both crossings is now roughly the same and my refund is only slightly more than the cabin cost on the PA, they have given us a complimentary cabin for the day crossing from Caen worth £18.

I still think BF are very good about all this, I suspect the other channel operators would not have been as helpful.
 
I’m surprised they would not honour your CV membership given the circumstances.
 
chrisinplymouth said:
I’m surprised they would not honour your CV membership given the circumstances.
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They gave me the 15% which i would get anyway for a French crossing, I also thought it would have been nice if they honoured my 30% Spanish CV membership discount.
 
Tincataylor said:
Thanks for the updates. After a call to BF there is a (slim?) chance that the PA will be ready for the Plymouth sailing by the 12th but they are unable to confirm. Therefore we have been able to take advantage of a commercial cabin cancellation for the Portsmouth to Bilbao sailing on our original sailing date of the 5th. Bit of a drag having to drive to Portsmouth from Sunny Deb'n but its the lesser of the two evils. We have also received £36 compensation due to the sailing from Portsmouth being cheaper than the one from Plymouth. I find the latter a bit of a cheek because when we checked prices when making the original booking the Portsmouth / Bilbao crossing was £200 cheaper than the Plymouth / Santander but we chose to pay the extra to save driving to Portsmouth as we only live 45 minutes drive from Plymouth. Therefore my simplistic justice code says that this is the amount we should be compensated for........unless you guys know different.....

The Tincas
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The £36 may be the mileage allowance from Plymouth to Portsmouth as I know from a previous experience they pay that as well.

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