Breakdown - Ukraine

Discussion in 'Ford' started by 504329lt, Oct 12, 2016.

  1. 504329lt

    504329lt Read Only Funster

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    Thought I would share this. Our van is a Hymer Exsis-i 562 on Transit Chassis; registered November 2013; purchased used from Hymer in Bad Waldsee in February 2015.

    We went away this August touring eastern Europe and planned to travel through SW corner of Ukraine from Romanian border to Slovakia. While driving up a fairly steep hill the van lost power and I pulled over. Engine was very juddery on idle.

    We called ADAC who arranged recovery to a local Ford main dealer in Mukachevo. The following morning the van was inspected and I was told that there was zero compression on one of the cylinders which needed a new engine! This would take 3 weeks.

    I called ADAC and after a lot of time deliberating and phone calls it was decided that it was best if we remained with the van until recovery into the EU, i.e. Slovakia. This is due to difficulties with passport being tied to vehicle import papers etc.

    We eventually got recovery to the Ukraine-Slovakian border but the recovery vehicle could not leave Ukraine so I had to drive / freewheel over the border on what I thought was three cylinders. Extremely difficult border crossing in the dark with full searches.......quite traumatic at the time.

    Anyway once into Slovakia we were picked up by another recovery vehicle who took us into Sloavakia and dropped us off at a Lidl car park on the outskirts of a town for the night (now around 2 am). The following morning we had another succession of telephone calls and ADAC recovered vehicle to a secure depot. We (me,wife,and son) were taken by taxi to Budapest (5 hours) put in a hotel and flown home the following day.

    It took five weeks for the van to be repatriated back to our local Ford main dealer and diagnostics were carried out. I was told it was the dual mass flywheel. I questioned this stating what I had been told in Ukraine. They then tested cylinders and I was told that they all had full compression. I was assured that the dual mass flywheel would be replaced under warranty.

    I received a call today stating that flywheel had been changed and that the existing one had seized up. However things were still not right and a plug in test suggested two of the cylinders were not firing! Furthermore,it had been discovered that as a German import it only has a two year warranty as opposed to three; nevertheless,the flywheel replacement would be honoured as I had been told that it was covered.

    It is now due more diagnosis tomorrow but whole thing is extremely frustrating. I find it difficult to believe that two separate things go wrong on a vehicle less than three years old and with less than 30,000 miles at exactly the same time.

    Have to say ADAC service was very good but not that happy with Ford at the moment.
     
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  2. jockaneezer

    jockaneezer Funster

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    What a difficult and frustrating time for you, glad to hear ADAC were on the ball though.
     
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  3. DiggerJon

    DiggerJon Funster

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    Your tale of woe makes me glad I invest in ADAC every year and hope I never have to use them! Until this year, my Ford Transit based Tribute had given me 100% reliability - and then went and broke an engine mounting almost on the doorstep. Best of luck with your repairs and future reliability!
     
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  4. 504329lt

    504329lt Read Only Funster

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    Thanks for the responses. Any thoughts on why I should get dual mass flywheel and cylinder problems at the same time would be appreciated.
     
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  5. DBK

    DBK Funster

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    Uneven firing would put stress on the dual mass flywheel but I am sure you would have noticed that as it would take some time to do damage. I assume everything had been running smoothly up to this incident?
     
  6. jockaneezer

    jockaneezer Funster

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    We changed the dual mass flywheel on our Volvo, lived with it for over a year with it getting steadily worse until my fillings started falling out when sitting at tickover at traffic lights :LOL: Didn't seem to have any noticeable affect on anything else.
     
  7. 504329lt

    504329lt Read Only Funster

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    Been to see garage. All injectors / fuel checked and OK. Still mis-firing; now told they have to take engine out next week to try and ascertain what is wrong! Very frustrating.
     
  8. tonyidle

    tonyidle Funster

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    Compression test?
     
  9. 504329lt

    504329lt Read Only Funster

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    I am told that there is compresdion in all 4 cylinders? At original garage in Ukraine I was told zero in one cylinder
     
  10. 504329lt

    504329lt Read Only Funster

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    Absolutely disgusted with Ford.

    Further to email to Ford UK MD and discussion with the manager at the dealership I have now been told that the flywheel has not been replaced! This is despite being told that they had replaced it and the old one being seized. They are unable to undertake further diagnosis without removal of the engine at a cost of £1000 to £1500; but are of the view that replacement engine at a cost of £6000 to £7000 is required!

    Ford UK are refusing to do anything about this despite the fact that there is an obvious fault with the engine and that their dealerships commit fraud.
     
  11. pappajohn

    pappajohn Funster Life Member

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    I cannot believe what garages get away with today.
    Zero compression = dropped valve or holed piston....replace valve or piston.
    Even a burnt valve or scored barrel will show SOME compression.

    Dual mass flywheel = drop gearbox & replace flywheel.

    If I was told I needed a new engine for either of these faults I would go f###ing mental with them.

    What will be gained by removing the engine......nothing.
    Everything can be removed with the engine in situ or at most, lifted off its mounting.
    I'm glad I can do all my own work.

    If they won't honour warranty I would take it elsewhere, why pay dealer labour charges.
     
  12. chrisgreen

    chrisgreen Funster

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    is it a mk 7 transit and what engine is it? is it fwd or rwd?
     
  13. 504329lt

    504329lt Read Only Funster

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    Thanks for the response. I never believed it was the flywheel from the start.

    The truth is that they do not know what they are doing with a motorhome. They state that they can only work on the engine if they remove it; and they don't really know how to do that! I have spoken to an independent Ford garage who thinks they are talking absolute rubbish.
     
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  14. 504329lt

    504329lt Read Only Funster

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    Yes, Mk 7 FWD
     
  15. Puddleduck

    Puddleduck Funster Life Member

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    Does your insurance have legal cover? Might be worth a chat with a lawyer......... and / or the local trading standards.

    If you go down the legal route trading standards generally don't get involved so Trading Standards first?
     
    Last edited: Oct 24, 2016
  16. jonandshell

    jonandshell Funster

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    Independant garage a good second hand engine would be the way to go if there is no leeway with the warranty situation. Transit parts are plentiful but might be from nicked vehicles!
    Assuming it is actally an engine mechanical fault of course.
    Did you have the recall done for the engine oil pump BTW?
     
  17. jonandshell

    jonandshell Funster

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    Wasn't there also an ECU update to avoid piston damage as well?

    I would check the above recalls and the fact you weren't notified makes Ford a bit more liable for your failed engine.
     
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  18. 504329lt

    504329lt Read Only Funster

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    Yes, I did have the recall done for the oil pump.
     
  19. jonandshell

    jonandshell Funster

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  20. jonandshell

    jonandshell Funster

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