AVOID ebay customer service and issues with ebay seller.

[EuroTrotters]

Frustrated !

I bought an item off ebay.co.uk
The seller was in Germany. postage was £26
The goods arrived.
They were not as advertised (wrong size)
I had to return at my cost £21
Seller received them
Seller only refunded me the cost of the item

So this now leaves me £47 out-of-pocket for postage services.

So, I complain to ebay. ebay give me just THREE days to provide proof of return and cost. My Daughter dealt with it, She is in Paris. On day 4, I go to send the documents. ebay message me to say they have closed the case and will not do anything.

I have telephoned them, I have emailed them. They just tell me to be careful how I shop in the future, pointing me to their and the sellers terms for returns.

PI55ED OFF

 

[jollyrodger]

Have had similar with items from Germany ,but always go through eBay disputes and ask for a return postage label from seller as not as described .
May have to wait a day or two and seller just refunds total and says keep it .
Normal eBay cc us as you say crap.
But must have done something right as I have a good status and a different dept .

https://www.ebay.com/help/account/changing-account-settings/ebay-concierge?id=4358

 

[laneside]

Ebay used to be real good but it is now just like Westminster, taken over by a bunch of cowboys. Amazon is now just a tad better for most things.

 

[bobandjanie]

We got a couple of chairs off eBay.de they where not as described, we had a good laugh when they arrived, and it was bad enough when Janie sat in one, it would have broke had I tried, anyway contact the seller
( a shop ) as we was going to Germany within a couple of weeks , we put them in the motorhome and took then back.
If I said she was surprised would be an understatement. Bob.

 

[Treeeev]

I feel your pain. I ordered a torch in November and when it arrived, it didn't work. I contacted the seller using the "ask the seller a question" function and after he suggested trying a few things, offered to send a new one but he didn't have any UK stock, so would have to send one from Hong Kong.

Despite many promises that it was on its way and that he had checked with his logistics company and it would be here soon. It still never arrived. A few weeks ago, I requested a refund from the seller, no response.

I then filed a complaint with eBay and was told too long had elapsed, so they closed it. They then asked for feedback on how their Customer Services had been, went to reply to that and found that was time expired as well, grr.

I have filed a complaint with PayPal, so will have to see what happens there, although the seller isn't responding to PayPal at the moment. It's not the end of the world if I don't get a refund as it is less than £6, but it is the principle of the matter and I HATE being lied to.

Next time if I have a problem with an item, I will not be as patient with the seller and will put it through the eBay dispute process much quicker

Cheers

Trevor

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[tonyidle]

Have had similar with items from Germany ,but always go through eBay disputes and ask for a return postage label from seller as not as described .
May have to wait a day or two and seller just refunds total and says keep it .
Normal eBay cc us as you say crap.
But must have done something right as I have a good status and a different dept .

https://www.ebay.com/help/account/changing-account-settings/ebay-concierge?id=4358

I've had to use that a couple of times. It works a treat. I never contact a seller or buyer outside the eBay system.

 

[Lenny HB]

Frustrated !

I bought an item off ebay.co.uk
The seller was in Germany. postage was £26
The goods arrived.
They were not as advertised (wrong size)
I had to return at my cost £21
Seller received them
Seller only refunded me the cost of the item

So this now leaves me £47 out-of-pocket for postage services.

So, I complain to ebay. ebay give me just THREE days to provide proof of return and cost. My Daughter dealt with it, She is in Paris. On day 4, I go to send the documents. ebay message me to say they have closed the case and will not do anything.

I have telephoned them, I have emailed them. They just tell me to be careful how I shop in the future, pointing me to their and the sellers terms for returns.

PI55ED OFF

Try raising a PayPal dispute.

 

[Lenny HB]

Another thing I found they do now when returning items.
I returned a buck P.S. my fault I ordered the wrong voltage, anyway I posted it 2nd class class didn't bother sending it recorded as it was only a fiver. When you raise a return on eBay it askes you to put in the date of return BUT it won't let you enter a date without a tracking number grrr! So eBay close the return. I contacted the seller and of course they say they haven't received it.
In this case RM paid up for lost in post.

eBay used to be reasonable but now they couldn't care a toss about buyers or sellers.

 

[ramsthom]

I ordered a camping book of E Bay. After 3 weeks and 3 unanswered phone calls I raised a dispute through Paypal not E Bay. Within 3 weeks I had my money refunded.

 

[LesW]

I too have raised a dispute with PayPal regarding goods not received.

Got a refund in days without having to provide any proof.

Though pleased with the outcome, couldn't help thinking this could be open to abuse.

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