raysalaugh
LIFE MEMBER
:Sad: My 2009 Autotrail Scout has just failed its hab check due to water ingress!,
the sealant has degenerated down both sides allowing water to enter over the side skirts, gas locker, hookup socket and rear locker door. The estimate for remedial work is approx £700.
I contacted Autotrails warranty manager on Friday who could not have been less interested, he explained because I had purchased the motorhome
privately and the 3rd year of warranty is insurance backed there was nothing
he could do.
He suggested I should write a letter and send with my paperwork to Autotrail and they might? make a goodwill gesture.
At no time did he seem surprised by the failure or even discuss it.
My question is has the integrity of the motorhome reached its life expectancy?. furthermore are Autotrail not concerned that there product is failing in less than three years?.
ray
the sealant has degenerated down both sides allowing water to enter over the side skirts, gas locker, hookup socket and rear locker door. The estimate for remedial work is approx £700.
I contacted Autotrails warranty manager on Friday who could not have been less interested, he explained because I had purchased the motorhome
privately and the 3rd year of warranty is insurance backed there was nothing
he could do.
He suggested I should write a letter and send with my paperwork to Autotrail and they might? make a goodwill gesture.
At no time did he seem surprised by the failure or even discuss it.
My question is has the integrity of the motorhome reached its life expectancy?. furthermore are Autotrail not concerned that there product is failing in less than three years?.
ray