We've recently bought an Autotrail Tracker EKS 2007. We're pleased with the layout though sorry to part with our Cheyenne 630 (with a super layout that Autotrail don't do anymore). We've had some problems though- the radio was missing so a new one was fitted ( eventually) It was wired wrongly so the tv etc didnt work, then it fell out so we had to have another fitted ( two trips to the dealers and a voucher for £50 of goods from the shop- yet to receive it though...) Now we're having problems with the step- it's sticking and won't retract either with ignition or on manual. We contacted the dealer and spoke to a very helpful guy who told us that it was likely to be the motor and how to get the step off so we could take the motorhome to the dealer. He told us to get the product information for the step and contact the dealer with the size etc so they could get the part and fit it. We dutifully did this only to be told that we have to take the motorhome first to see if it is the motor as we shouldn't have spoken to 'the helpful guy', then go away again and book another visit to fit the part!!! I haven't named the dealer yet as we are awaiting a call from a manager and if the problem is solved without two visits, I won't. However if this fiasco carries on, I will name and shame them in every available forum!!! We had fantastic service on our two previous motorhomes from Baldwin's in Halifax and would have no hesitation in recommending them. The guys in the workshop are the jewel in the crown of Baldwins and the only reason we changed dealers was that they didn't have the van we wanted. I now wish I'd waited............. To top it all, we got a product recall notice this morning stating that the front brake flexible hoses could foul against the bodywork casing wear. It states that the handbrake needs adjusting and that the van may also be fitted with ' a non-compliant accelerator pedal stop'. ALl this is guaranteed to make me feel really safe and happy in the new van- and that's without registering yet for the 'judder' problem which we're not sure whether we have or not. What joy!:Sad: Anyone got any advice? the same problems?