Autotrail Media Unit 13ELE 2000 playing media

Oct 11, 2016
696
408
Bognor Regis
Funster No
45,542
MH
Dethleffs Trend 6557
Exp
3 years now
We have just bought a 2013 Autotrail tracker with the 12ELE2000 head unit and have found a problem. After a period of being switched on the unit becomes very hot and then the touchscreen becomes unresponsive. switch it off, let it cool down and it works again.
Dealer will look at it but is this common?
 
OP
Stewart J
Jul 1, 2010
2,135
2,129
SW Northumberland
Funster No
12,394
MH
Hymer B 588 DL
Exp
Since September 2010
Before being replaced with the 13ELE our 12ELE unit got worrying hot in use, dvd's were almost to hot to handle when removed after viewing.
 
Oct 14, 2007
2,287
536
Rochester
Funster No
619
MH
Coachbuilt
Exp
12
Ditched mine and put a Chinese android unit in, does everything and more than the old unit did and far better.
 
Jan 31, 2015
1,141
1,150
Gloucester
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34,955
MH
Autotrail Dakota
Exp
Newbie
I'm booked into Eddies fantastic emporium early next month for a Xmas prezzie for Dottie (AT Dakota). Going for a pioneer unit. Fed up to back teeth with the 12ELE.
And a new telly!!
Geoff
 
Oct 11, 2016
696
408
Bognor Regis
Funster No
45,542
MH
Dethleffs Trend 6557
Exp
3 years now
Update from my original post.
The motor home went back to the dealers last week, they agree that there is a fault and have sent the head unit away for repair. I'm not holding my breath but who knows a repair may be possible.
 

TazzieLola

Free Member
Apr 3, 2018
14
4
Funster No
53,164
Sorry to join this conversation very late.
Just purchased 2013 V Line 600 Sport with ELE system, previous owner kindly DID NOT leave the USB cable, finding we can't use SD card as does not recognise it in the system not sure if this is due to Apple down loads for some reason.
Does a standard off the shelf mini usb to female usb connector work OK with a gig stick? As Auto Trail after sales department don't want to help or don't care...think might be latter as also had problem with them trying to get replacement carpets for our previous Tracker EKS 2010...seems once van is over a certain age they don't stock items anymore!
 

Gellyneck

LIFE MEMBER
Jun 5, 2014
3,715
3,144
Scotland
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31,836
MH
C Class
Exp
More than toes wet now!
Sorry to join this conversation very late.
Just purchased 2013 V Line 600 Sport with ELE system, previous owner kindly DID NOT leave the USB cable, finding we can't use SD card as does not recognise it in the system not sure if this is due to Apple down loads for some reason.
Does a standard off the shelf mini usb to female usb connector work OK with a gig stick? As Auto Trail after sales department don't want to help or don't care...think might be latter as also had problem with them trying to get replacement carpets for our previous Tracker EKS 2010...seems once van is over a certain age they don't stock items anymore!
Assuming you're looking for a cable to plug into the socket on the bottom right of the front of the media unit this here should do https://www.ebay.co.uk/itm/Usb-Female-To-Mini-5-Pin-Male-Cable-Connector-F-M-With-Otg-Function-12Cm/262563355412?epid=2212403539&hash=item3d21fedb14:g:j38AAOSwt7ZXo4ip
We had one and and used an 8Gb USB stick in it (the maximum the 13ELE unit would recognise). It operated now and again! Not a cable fault but the media unit itself!
After having our 12ELE replaced under warranty with a refurbed 13ELE which was marginally better gave up and bought an Xtrons android unit after input \ advice from @Diabalo and it's like night and day. Everything just works! Well haven't tried the sat nav bit as we use a standalone Garmin 760 Camper.
Best of luck with the unit and if you want to persevere with it a company called Lee Evans took over repairs of this unit. http://www.lesevans.co.uk/index.html
 
Oct 11, 2016
696
408
Bognor Regis
Funster No
45,542
MH
Dethleffs Trend 6557
Exp
3 years now
Les Evans did 2 repairs successfully on ours then when a 3 rd problem arose the dealer decided enough esd enough and replaced with a pioneer unit.
 
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