Thanks LofD I did use a syphon tube and sucked all the crud from the bottom when removing the 20%. The tanks have a number of different levels of filtration I have instructions to change the top two and only use the tank water to wash them in. I feel a bit better about it today after speaking to her in the US.guess that you are going to become shark food them buttons
The other posts are quite correct about not using tap water straight way ,i used to aerate the stuff in a bucket before use ,also syphon out the old water using a small hose skimming over the bottom ,its the fishes own urine and faeces that cause the problems untill the substrate filters have built up enough good bacteria to take care or the nitrates. I have kept both fresh water and marine tropical fish in the past
I also mentioned the tap water, she says she will talk to her fish man when she gets back as she had not been treating for Chlorine. She has had most of her fish for some time she got them as wee ones and they are now huge. The snake like things are a foot long and the toads are ginormous. The sharks type things started off in her nursery tank and are now man eaters in the big tank Some may think it is an odd hobby for a lady but she does love her fish....