aliceadsl.fr ?

phase3begins

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Jul 1, 2012
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Don't know but Smokie used to live next door to Alice.
Oh well, that will only mean som etching to the other oldies....,
 

ukbill

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starting on saturday 10/3/2012
well please do explain what is alice and is it any good ?
i still have my europasim which is still working ok
 

SandT

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Oct 15, 2012
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When we lived in France (over four years ago) we used Alice as our broadband provider.
Terrible company with no customer service (like a lot of French companies).
No aftersales service, no response to emails or phone calls.
Lots and lots of spam !

Terry
 

Bertie Bassett

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Jul 25, 2014
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When we lived in France (over four years ago) we used Alice as our broadband provider.
Terrible company with no customer service (like a lot of French companies).
No aftersales service, no response to emails or phone calls.
Lots and lots of spam !

Terry

'Slack' Alice then?(y)
 

yodeli

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Oct 12, 2008
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YEP I do!
Been with them for years and I'm fine with them .

Excellent hotline service. They usually find where the problem is and correct it.

I have lots of problems though but it much more comes from the fact that my connection is at the end of the line.
So if lots of people are using the bandwidth and then gets to me , at rush times , then I struggle a bit , not always , but sometimes it is a bit upsetting. I have to stop all the other stuff using the bandwidth so I have a chance to get some Utube English programs for my little ones. At night time I might have to stop my Skype to be able to watch a film without any cut at all.

Alice group has been bought by FREE a few months ago, and they keep asking me to move , but I have been told that Free hasn't got any hotline , so indeed, not very keen on changing server. I will have to ask all about the new conditions on new contract to make up my mind.


Amicalement
Frankie:)
 
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Frentchy

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Oct 2, 2013
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Not me! I'm with SFR NEUFBOX, since 2005, no probs, well pleased with the service, I suppose I should "touch-wood" now!!!(y)
 
OP
Scattycat
Jan 3, 2013
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YEP I do!
Been with them for years and I'm fine with them .

Excellent hotline service. They usually find where the problem is and correct it.

I have lots of problems though but it much more comes from the fact that my connection is at the end of the line.
So if lots of people are using the bandwidth and then gets to me , at rush times , then I struggle a bit , not always , but sometimes it is a bit upsetting. I have to stop all the other stuff using the bandwidth so I have a chance to get some Utube English programs for my little ones. At night time I might have to stop my Skype to be able to watch a film without any cut at all.

Alice group has been bought by FREE a few months ago, and they keep asking me to move , but I have been told that Free hasn't got any hotline , so indeed, not very keen on changing server. I will have to ask all about the new conditions on new contract to make up my mind.


Amicalement
Frankie:)

Oh good, a useful response.
We've also been with them for over 10 years without a problem, but over the past few weeks we've been getting phone calls supposedly from them saying that we will no longer be able to pay via our bank card but will now have to pay via a bank R.I.B.
We've ignored the calls because the caller has asked us to set it up by giving bank details over the phone.
We've told them to send us an e-mail but the caller says they have no facilities to do so.
As far as we are concerned this is a scam.
But if we are off line after tomorrow then it 's not.

Just wondered if anybody else using Alice as their internet provider have had similar phone calls?
 

yodeli

LIFE MEMBER
Oct 12, 2008
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Balma (next to Toulouse) France
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Since 2011/owner since 6/03/2014
Oh good, a useful response.
We've also been with them for over 10 years without a problem, but over the past few weeks we've been getting phone calls supposedly from them saying that we will no longer be able to pay via our bank card but will now have to pay via a bank R.I.B.
We've ignored the calls because the caller has asked us to set it up by giving bank details over the phone.
We've told them to send us an e-mail but the caller says they have no facilities to do so.
As far as we are concerned this is a scam.
But if we are off line after tomorrow then it 's not.

Just wondered if anybody else using Alice as their internet provider have had similar phone calls?


 

yodeli

LIFE MEMBER
Oct 12, 2008
5,237
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Balma (next to Toulouse) France
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Hymer Camp 51 Capucine
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Since 2011/owner since 6/03/2014
?????? My post has disappeared!

So I was saying : NO don't give any details , never had such an e-mail with Alice, it's a scam!
Had it with Orange though, never gave any details

I will call Alice to make sure, and let you know!

Frankie(y)
 
OP
Scattycat
Jan 3, 2013
865
1,198
Mayenne, France
Funster No
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MH
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Since 2010
?????? My post has disappeared!

So I was saying : NO don't give any details , never had such an e-mail with Alice, it's a scam!
Had it with Orange though, never gave any details

I will call Alice to make sure, and let you know!

Frankie(y)
Thanks
 
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