Tanya_and_Mick
LIFE MEMBER
We have just arrived back from the Alde Servce Centre in Northampton and would like to share our positive experience.
Our Alde system had stopped circulating the Glyco and after attempts to try and clear what was thought to be an airlock we were advised to contact the Alde Service Centre.
A quick phone call and they had us booked in on their free overnight EHU and water car park pitch for them to start at 08.30 to assess and clear the blockage.
We arrived mid-afternoon the day before and the team - led by Phil - got on the front foot and started the work early to give themselves a head start on the morning slot.
Wiring and panel configuration checked, then a look at the one-way valve to confirm a blockage and crystallisation of the Glyco - likely cause confirmed that there was a voltage input to the Glyco.
The team gave us the bad news that this would take time and gave us our options - we took leave with you guys to fix and they kindly took Tanya and I to the station to get a train home.
Later that day we received a call to confirm they had found a convector screw that had been screwed into a live wire permitting the voltage into the Glyco. This was rectified but they wanted to remove the two year Glyco installed in the system on the produstion line and refill and check the system with the five year Glyco.
Booster heater, two convectors and a bleed point replaced, due to damage from the crystallisation and we got the call that our MoHo was ready.
The team picked us up from the station, talked us through what was done, showed the damaged parts and gave us insight to a new easier access drain bleed point they had installed and threw in a goodies back of Alde info and pens etc.
As our MoHo is still under warranty, no charge and they would deal with Hymer direct to resolve cost.
So, a great service and in four / five years I’ll be returning to these guys for a reflush and service.
So, if you are having pain with your Alde system that foxes your dealer, do seek these guys out.
Our Alde system had stopped circulating the Glyco and after attempts to try and clear what was thought to be an airlock we were advised to contact the Alde Service Centre.
A quick phone call and they had us booked in on their free overnight EHU and water car park pitch for them to start at 08.30 to assess and clear the blockage.
We arrived mid-afternoon the day before and the team - led by Phil - got on the front foot and started the work early to give themselves a head start on the morning slot.
Wiring and panel configuration checked, then a look at the one-way valve to confirm a blockage and crystallisation of the Glyco - likely cause confirmed that there was a voltage input to the Glyco.
The team gave us the bad news that this would take time and gave us our options - we took leave with you guys to fix and they kindly took Tanya and I to the station to get a train home.
Later that day we received a call to confirm they had found a convector screw that had been screwed into a live wire permitting the voltage into the Glyco. This was rectified but they wanted to remove the two year Glyco installed in the system on the produstion line and refill and check the system with the five year Glyco.
Booster heater, two convectors and a bleed point replaced, due to damage from the crystallisation and we got the call that our MoHo was ready.
The team picked us up from the station, talked us through what was done, showed the damaged parts and gave us insight to a new easier access drain bleed point they had installed and threw in a goodies back of Alde info and pens etc.
As our MoHo is still under warranty, no charge and they would deal with Hymer direct to resolve cost.
So, a great service and in four / five years I’ll be returning to these guys for a reflush and service.
So, if you are having pain with your Alde system that foxes your dealer, do seek these guys out.