We have the 2019 version. Had problems with it whan we first got it, took it back to dealer and they said that they always need adjusting and resynching when you first get them. But before checking with dealer try raising it without the wife in it.
An additional problem we had was the bed touching the two touch sensitive rooflights which switched them on when fully raised. I pulled the cables out and problem solved.
They're not particularly fast when being raised. On mine one side seems quicker than the other when being raised. Not really a problem as we only use it to store a couple of coats and the steps.
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