ADAC renewal

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globecar
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started in 2001
Had our renewal for next year a few days ago, so today I thought I would renew.

First phone call just after 0800, and every 20 minutes or so, throughout the day until around 1500. Each time the line was engaged. So I e-mailed them asking if they were just busy or had they a fault on there line.

Got an automated reply, after translating it, they simply provided another number, and times of business, success I thought, until I rang the number, yes it was engaged as well.

I thought of using an international postal order, but the Post Office site says they start at £250.00 so that's a non starter.

Has anyone experiencing difficulty with subs renewal with ADAC just now, or does anyone have an alternative number, please? (004908976766632)

Could it be the cross channel line that's overloaded, just a thought.
 
Hi you can pay by bank transfer, best way I think, saves all those phone calls and trying to pay by other means,,, If you loo on the back you will see a box with adac address and there Bank IBAN No and BIC No and underthat the reference No, Just go online and do an international transfer, it will ask for the above numbers IBAN and BIC No's and your Ref No and send, as easy as that, although may cost about £10 extra to send it this way I find this is the best and easiest way to pay for your subs and travel ins and Medical ins if you want it. Regards Garry Flatpackchicken
 
I understand this number for ADAC is current for both renewals and joiners (yes, they are accepting new UK members)

Payment via debit card on phone - no messing around with international BT's PO's etc.

0049895190 ADAC's head office who will pass you over to English speaking operator

David
 
I understand this number for ADAC is current for both renewals and joiners (yes, they are accepting new UK members)

Payment via debit card on phone - no messing around with international BT's PO's etc.

0049895190 ADAC's head office who will pass you over to English speaking operator

David
Hi David thanks for putting number on here but I think you may have left off a number or 2 can you please check mate Regards Garry Flatpackchicken

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Mine wanted £20.00 per payment, which I thought was a bit steep, so after further investigation I found I had entered an extra digit, the number I finally used, and its recorded for next year is:

00498976766632

I was transferred to an English speaking lady who even asked if I wanted to pay by credit or debit card.
 
Can someone explain the benefits of ADAC over the recovery services sold in UK.
I use the C&CC one tacked on to my insurance - can't remember the name just now - never had to use it yet, so maybe that's when I'll find out, but on paper it promises to do what I would need, and isn't too expensive.
But a lot of UK folk use ADAC, so there must be a reason.

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Hi David thanks for putting number on here but I think you may have left off a number or 2 can you please check mate Regards Garry Flatpackchicken

Sorry Gary and anyone else I may have inadvertently mislead, I have indeed left a number out.

00498951950

I spotted this on another forum and it, according to other members, works just fine for renewals and new members.

David
 
Can someone explain the benefits of ADAC over the recovery services sold in UK.
I use the C&CC one tacked on to my insurance - can't remember the name just now - never had to use it yet, so maybe that's when I'll find out, but on paper it promises to do what I would need, and isn't too expensive.
But a lot of UK folk use ADAC, so there must be a reason.

All the reasons above plus it covers Europe 365 days a year with no trip limits, the last time I looked at UK based cover the max trip limit was 90 days.
 
Cover all over Europe with no restriction on how long you are away.

Beaten to it by Matamoros. :doh:

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.... This was translated by someone else a few years ago.. But is pretty much the same now.. It outlines the member plus membership.
------——-----------------

Leistungsverzeichnis „Plus“ englisch

“Plus” Membership Terms and Conditions

ADAC


Valid from 1 January 2008

ADAC concluded a group insurance contract with ADAC-Schutzbrief Versicherungs-AG, Munich, for ADACPlus members which is subject to the terms and conditions of group insurance of the ADAC-Schutzbrief Versicherungs-AG governing
the ADACPlus membership. The cover extends to Europe-wide, vehicle-related
benefits like assistance following breakdown, accident, vehicle theft and worldwide person-related benefits for ADACPlus members and their families in the
event of illness, injury and death and other emergencies.

Cover applies to incidents occurring within the European area of coverage and,
where the benefits defined in §§ 12–21 are provided world-wide, also those
occurring anywhere in the world. The European area of coverage extends to
geographic Europe including Germany, the non-European countries bordering the
Mediterranean Sea, the Canary Islands, the Azores and Madeira.

Benefits defined in § 22 and § 30 will be provided from the borders of the European area of coverage. This will also apply in cases where the incident has
occurred outside the European area of coverage.

The ADACPlus membership protects you as a member, your spouse/partner and
your minor children regardless of whether you travel together or separately. The
benefits provided in the event of illness, injury, death and other emergencies
(§§ 12–21) apply to you and your family regardless of the mode of transport
chosen, e.g. also to air and rail travel. Cover shall extend to all vehicles registered
in the name of one of you. Third party vehicles are also covered, if driven by you or
your spouse/partner. The commencement and the end of insurance cover are
based on the terms and conditions of ADACPlus membership.

The benefits relating to illness, injury, death and other emergencies (§§ 12–22)
apply when you are on a journey. A journey means that you are more than 50 km
(distance covered) from your place of residence. In the European area of coverage
you are covered (according to § 4) if, by the time the incident occurred, the journey
since leaving your place of residence did not exceed 92 days. Outside the
European area of coverage you are covered, if the journey did not exceed 45 days
between leaving the place of residence and the occurrence of the incident.

Based on the design and the facilities for the transport of persons, the vehicle may
not have more than 9 seats (including the driver's seat) and must not exceed a
total width of 2.55 m, a total length of 10 m, a height of 3.00 m, a maximum gross
weight of 3.5 t. The same applies to the attached trailer. All dimensions indicated
refer to the vehicle including load. The trailer shall not have more than one axle.
Axles with a distance of less than 1.00 m from one another are considered one
axle. Cover shall also apply to mobile homes with a maximum height of 3.2 m
including load and a maximum gross weight of 7.5 t. For mobile homes exceeding
the above maximum dimensions the following benefits shall be excluded: Off-road
recovery (§ 26), vehicle recovery (§ 30), pick-up service (§ 31) and if the car is a
total loss, transport from the place of the incident to the storage site (§ 33 No. 2).

In the case of an incident our ADAC assistance centres abroad or our 24-hour
assistance centre in Munich will assist you. You will find the telephone numbers of
the ADAC assistance centres on the cover of the ADACPlus service booklet. For
each benefit, call the emergency numbers specified, so we will be able to help
you. We will refund documented telephone expenses incurred to request
assistance. Please keep your documents ready when calling. Send us the original
bills and receipts together with a claims report.

If a third party is liable to provide benefits following a claim, such third party
commitment will have priority. If you report this claim to ADAC-Schutzbrief Versicherungs-AG, it will undertake advance performance according to its terms and
conditions of insurance.

Important information for ADACPlus members

Services and benefits specified in this booklet

The following pages will inform you how to obtain assistance and indicate the
procedure to follow in the individual case. The explanations are based on the
terms and conditions of group insurance of the ADAC-Schutzbrief Versicherungs-
AG (hereinafter referred to as ADAC) and the ADAC credit terms and conditions
under the ADACPlus membership. The group insurance conditions also define
the insured persons and vehicles and the countries in which the ADACPlus
membership is valid.

Person-related assistance in an emergency
for ADACPlus members

Medical repatriation in the event of acute and
unexpected illness/injury

If you suffer on a journey from an acute and unexpected illness or an injury, see a
doctor and call ADAC Munich on (089) 767676 when travelling in Germany –
when abroad, call the local ADAC assistance centre (telephone number see cover
of the ADACPlus service booklet) or ADAC Munich. Keep the telephone number of
the attending doctor and your identification documents ready. Please ensure payment of medical expenses. In European countries other than Germany you can use
the ADAC credit. Identification documents should travel with the patient. We will
co-ordinate the necessary repatriation with the attending physician and provide
the required medical care and escort (physician, paramedics) during transport. In
addition, ADAC will organise a bed in a German hospital and cover the costs of
transport and of escorts. If necessary, we will also take care of your luggage.

. see § 12 of the terms and conditions of insurance.
Accommodation costs in the event of illness or injury

If one of the above events occurs, involving you, your spouse/partner or minor
children, and requires additional overnight accommodation, ADAC will help organise accommodation and cover the cost up to a maximum of three nights and
€ 65.00 per night and person. Please send us the original bill. In Germany call
ADAC Munich at (0 89) 76 76 76, when abroad call the local ADAC assistance
centre (telephone number see cover of the ADACPlus service booklet) or ADAC
Munich.

. see § 13 of the terms and conditions of insurance
Hospital visit

If, on a journey, you are hospitalised for more than two weeks, ADAC will help
you organise a hospital visit by friends or relatives and cover the travel and
accommodation expenses up to a maximum of € 512.00. Please send us the
original bills and receipts together with a certificate attesting the hospital stay.

. see § 14 of the terms and conditions of insurance.
Escort service for children

If you are ill or injured on a journey and are no longer able to take care of the
children under 16 years of age travelling with you, ADAC will organise an escort to
take the children to your place of residence and will cover the costs. The same
applies to your own children over 16 years, if disabled and in need of constant
care. In Germany call ADAC Munich at (0 89) 76 76 76, when abroad, call the local
ADAC assistance centre (telephone number see cover of the ADACPlus service
booklet) or ADAC Munich. Please ensure that your children carry their identification documents.

. see: § 15 of the terms and conditions of insurance.
Premature return

In the event of premature return due to an emergency (e.g. death of a close
relative), ADAC will cover the additional travel back to your place of residence or to
the place of the incident plus accommodation up to a maximum of € 2,600.00 per
incident. Where required, we will also take your vehicle home, if the incident
occurred in Europe, and cover the costs. Keep the vehicle data and the collection
address ready. For transports from foreign countries, leave the key, certificate of
registration and a luggage check list with your vehicle. ADAC will help you organi


se the return journey. Please call ADAC Munich at (089) 767670 when motoring
in Germany, abroad call the local ADAC assistance centre (telephone number see
cover of the ADACPlus service booklet) or ADAC Munich Germany* (89) 22 22 22.
If your vehicle needs to be recovered, please keep the vehicle data and the exact
collection address ready.

. see § 16 of terms and conditions of insurance.
Assistance in special emergencies

ADAC will initiate the necessary measures and cover the costs up to a maximum
of € 500.00 per incident. In the event of death in Germany, we will only cover the
cost of the transportation of bodily remains up to € 500.00. In Germany, call ADAC
Munich on (0 89) 76 76 70, abroad call the local ADAC assistance centre (telephone number see cover of the ADACPlus service booklet) or ADAC Munich Germany*

(89) 22 22 22.
. see § 17 of the terms and conditions of insurance.
Repatriation of pets

ADAC will bring a pet (dog or cat) that you took along on your journey to your
place of residence or to a person mentioned by you and/or an animal shelter in
Germany, if you are unable to look after it due to illness, injury or death. In
Germany please call ADAC Munich on (0 89) 76 76 76, abroad call the local ADAC
assistance centre (telephone number see cover of the ADACPlus service booklet)
or ADAC Munich. The animal must be healthy and not dangerous. If required, we
can obtain a certificate by a veterinary surgeon or officer. The costs of repatriation
will be covered.

. see: § 18 of the terms and conditions of insurance.
Dispatch of medication and spectacles abroad

ADAC will locate the required prescription drug, if it is not available abroad, in
consultation with the attending physician, or your replacement spectacles and
expedite them to the nearest customs railway station or customs airport. Costs
will be covered to the exception of the costs for drug and/or replacement
spectacles. Please call the local ADAC assistance centre (telephone number see
cover of the ADACPlus service booklet) or ADAC Munich Germany* (0 89) 76 76 76.
Please indicate the telephone numbers of the attending physician and of your
family doctor when calling.

. see § 19 of the terms and conditions of insurance.
Assistance following the loss of travel documents abroad

In the case of loss/theft of your passport, ID or driver's licence abroad we will
help you obtain replacement documents. We will also get your credit cards
blocked if requested. Please call the local ADAC assistance centre (telephone
number see cover of the ADACPlus service booklet) or ADAC-Munich Germany*
on (89) 22 22 22. Send us the police report concerning the loss and the confirmation of the foreign issuing office. We will cover additional telephone, travel and
accommodation expenses incurred in obtaining the replacement documents
plus the official fees of the issuing office abroad up to a maximum of € 260.00
per claim.

. see § 20 of the terms and conditions of insurance.
Interpreter service abroad

Our assistance centre staff and/or our multilingual doctors will be available for
interpretation services in the case of an accident, illness, death or difficulties with
authorities abroad. For assistance, please call the local ADAC assistance centre
(telephone number see cover of the ADACPlus service booklet) or ADAC Munich
Germany* on (89) 22 22 22. If required, we will also provide an official interpreter
and cover the costs up to a maximum of € 160.00.

. see § 21 of the terms and conditions of insurance.
Vehicle recovery, if driver is unfit to drive

Within Europe, ADAC will send an ADAC driver to chauffeur the vehicle, its
passengers and the luggage back to the place of residence. Expenses for the
driver will be covered. Make sure a doctor certifies that you are unfit to drive and,
if possible, call 3 days before the scheduled return journey. If in Germany, please
contact ADAC Munich on (0 89) 76 76 76, if abroad, the ADAC assistance centre
(telephone number see cover of the ADACPlus service booklet) or ADAC Munich.
Keep the telephone number of the attending physician ready.

. see § 22 of the terms and conditions of insurance.
Vehicle-related assistance in an emergency
for ADACPlus members

Breakdown and accident assistance in Germany

The ADAC road patrols operate on all federal motorways, in big cities and
conurbations. The costs of such assistance are covered by the membership fee. In
addition to the ADAC road patrol force ADAC-appointed agents will provide
assistance on a 24-hour basis.
For ADACPlus members ADAC covers the costs of:

Breakdown and accident assistance at the roadside up to a maximum of
€ 200.00;
Towing following breakdown or accident to the nearest suitable garage up to a
maximum of € 200.00;
Vehicle off-road recovery, full amount.
ADAC helps you 24 hours a day: on motorways via the emergency call points.
Make sure you ask for ADAC assistance. On all other roads via the national break
down assistance number 0 180 2 22 22 22 (0.06 €/call in the fixed network).
Mobile phone owners simply call 22 22 22.
. see § 23, § 25, § 26 of the terms and conditions of insurance
Breakdown and accident assistance abroad

Contact the nearest ADAC assistance centre or the local automobile club. On
motorways assistance can be arranged using the emergency call points. The
telephone numbers of the ADAC assistance centres abroad and of the assistance
centres of the most important European automobile clubs can be found on the
cover of this service booklet.

. see § 23, § 25, § 26 of the terms and conditions of insurance
Assistance with lost or defective car keys

If your vehicle is immobilised following the loss, theft or defect of the car key, we
will help you obtain a replacement key if your vehicle's mobility cannot be restored
immediately on site. The same applies if an immobiliser or car keys locked in your
car prevent mobility. If in Germany, call ADAC Munich on (0 89) 76 76 70, if abroad,
call the local ADAC assistance centre (telephone number see cover of the ADAC-
Plus service booklet) or ADAC-Munich Germany* on (89) 22 22 22. We will cover
the costs up to a maximum of € 120.00. Only the costs of the replacement key will
be at your expense.

. see § 24 of the terms and conditions of insurance
Accommodation costs following immobilisation of your vehicle

If you have to stay overnight following a breakdown, accident or vehicle theft
in Germany or abroad, ADAC will help you find a hotel and cover accommodation
for all passengers up to a maximum of three nights and € 65.00 per night and
person. Instead of accommodation on the day of the incident, travel expenses up
to € 65.00 may be refunded. If in Germany, please call ADAC Munich on (0 89)
76 76 70, if abroad, call the local ADAC assistance centre (telephone number
see cover of the ADACPlus service booklet) or ADAC Munich Germany* on (89)
22 22 22. Please send us the original bill together with a copy of the repair bill, the
police report or the scrapping certificate.

. see § 27 of the terms and conditions of insurance
Transfers following immobilisation of vehicle

Following a breakdown, accident or vehicle theft, ADAC will cover the costs of
public transport or taxis up to a maximum of € 30.00. Make sure you submit the
original tickets and taxi receipts as well as a copy of the repair bill and/or of the
scrapping certificate or a copy of the police report.

. see § 28 of the terms and conditions of insurance.
Travel expenses following immobilisation of vehicle

ADAC will help you organise the return journey by train or airplane or get you a hire
car. Membership includes a first-class rail fare to the place of destination and back
to either the place of the incident or the ADACPlus member’s place of residence. It
also covers the travel expenses for the person collecting the vehicle. If, instead of
the railway or aircraft you use a hire car, we will provide an ADACClubMobile or
another vehicle free of charge for the duration (max. 7 days) of the vehicle
immobilisation if the incident occurs in Germany. In the event of an incident
abroad, we will cover the costs of a hire car for the direct return journey to your
place of residence up to € 500.00. Otherwise, we will arrange for a hire car. We
will cover € 52.00 per day of vehicle immobilisation, maximum 7 days or a total of
€ 364.00. Please note that for most car rentals, especially abroad, you will need a
credit card. In cases where the distance exceeds 1200 km, we will cover the air
fare to the ADACPlus member’s place of residence. In Germany, please call
ADAC Munich on (0 89) 76 76 70, abroad call the local ADAC assistance centre
(telephone number see cover of the ADACPlus service booklet) or ADAC-Munich


Germany* on (89) 22 22 22. Please send us the original tickets or car hire bills
along with a copy of the repair bill, the police report or the scrapping certificate.

. see § 29 of the terms and conditions of insurance.
Vehicle recovery

Following a breakdown or accident or after your stolen vehicle is found, ADAC
will organise recovery. Experienced ADAC-appointed contractors will return your
vehicle to your place of residence. In addition, we cover the towing costs to the
storage site and the storage and security fees. In Germany call ADAC Munich on

(0 89) 76 76 70, abroad call the local ADAC assistance centre (telephone number
see cover of the ADACPlus service booklet) or ADAC Munich Germany* on (89)
22 22 22. Before your vehicle is returned, make sure the damage and the repair-
worthiness are assessed by a garage. Keep vehicle data, collection address and
precise destination address ready. For recovery from abroad, leave your key,
registration certificate and a luggage list in the vehicle.
. see § 30 of the terms and conditions of insurance
Pick-up service in Germany

In the event of a breakdown or accident in Germany, ADAC will return the vehicle,
the driver and the passengers to the ADACPlus member’s place of residence.

. see § 31 of the terms and conditions of insurance.
Spare parts dispatch abroad

Following a breakdown, accident or the theft of vehicle parts, ADAC will locate the
necessary parts and expedite them freight paid to the foreign garage or to the
nearest customs rail station/airport. Make sure the garage specifies the required
parts exactly. Keep the address of the garage, the registration certificate and, if
necessary, the engine number ready. Call the relevant ADAC emergency centre
(telephone number see cover of the ADACPlus service booklet) or ADAC Munich
Germany* on (89) 22 22 22. Please send us the original bill for any spare parts
collection costs incurred. Apart from procurement costs and dispatch costs we will
also cover the costs of transport to the garage and the repatriation of replacement
parts. We will charge you for the spare parts and customs.

. see § 32 of the terms and conditions of insurance.
Customs clearance and vehicle scrapping abroad

In the event of a total loss abroad, ADAC will take care of any formalities with
authorities and bear the customs duties and the charges for scrapping, towing and
storage. If required, we also take care of your luggage. Call the local ADAC
assistance centre (telephone number see cover of the ADACPlus service booklet)
or ADAC Munich Germany* on (89) 22 22 22. Please keep the vehicle data and
the exact storage address ready.

. see § 33 of the terms and conditions of insurance
Group insurance credit benefits
for ADACPlus membership

1. Scope and object
The ADAC credit benefits set out below are an ADACPlus membership insurance
benefits of the ADAC-Schutzbrief Versicherungs-AG and are provided for the listed
purposes and scope.

a) ADAC emergency credit: For emergency situations abroad totalling a maximum of € 1,228.00 to be used for the payment of repair, towing and breakdown
service costs, medical treatment and hospital expenses, lawyer’s fees, expert
reports, traffic penalties and on-the-spot fines for motoring offences.

b) ADAC car hire credit: Maximum of € 1,100.00 for a hire car, if your vehicle
cannot be used due to breakdown, accident or theft.

c) ADAC overnight accommodation credit: Maximum of € 360.00 for accommodation costs, if your vehicle cannot be used due to breakdown, accident or
theft, or if additional accommodation is required due to illness.

d) ADAC transport credit: For the payment of rail, boat or air fares (flights:
economy class) for the Schutzbrief policy holder and/or a maximum of 8 passengers, if the onward or return journey cannot be made in the original vehicle
due to breakdown, accident, theft, illness or some other emergency.

e) Lawyer's fees and medical expenses credit: Maximum of € 1,300.00 to
be used and/or combined with ADAC emergency credit for the payment of
lawyer's, doctor's or hospital fees in the case of an accident or sudden illness.

f) Cash service and financial assistance in emergencies. If the ADAC credit
is not sufficient, or if you need money for purposes other than indicated
above, we will contact your bank, another institute or a person named by you to
arrange prompt payment of cash at your destination. In this case we will cover
the charges for the transfer or payment up to a maximum of € 103.00. In
addition to arranging the bank contact, ADAC-Schutzbrief Versicherungs-AG

can grant you further credit and/or cash payments, provided that you justify and
document the expense, name a guarantor or arrange for the deposit of the
relevant amount in Germany.

2. Area of coverage
The ADAC credit benefits are valid in geographic Europe, except Germany, in the
non-European countries bordering the Mediterranean, in the Canary Islands, the
Azores and Madeira. Cash services and emergency financial assistance (item f.)
can be used worldwide with the exception of Germany.

3. Period of validity
The ADAC credit benefits and our cash and emergency financial assistance may
only be used during the period of validity of ADACPlus membership.

4. Credit procedure
a) The value of ADAC credit is limited and must not exceed the invoice amount
or the specified credit line of the individual ADAC credit dependent upon the
purpose.

b) ADAC credit are supplied in the form of payment guarantees for the invoice-
issuing party, whereas cash services and emergency financial assistance
provide for cash. They are limited to the amounts quoted in Euro or the foreign
currency equivalent. For ADAC credit, cash services and emergency financial
assistance, ADAC-Schutzbrief Versicherungs-AG may ask you to submit a
written acknowledgement of debt quoting the amount granted. For the use of
ADAC credit, cash services and emergency financial assistance, please contact
the relevant ADAC assistance centre abroad or the ADAC head office in Munich
(24 hour service).

5. Accounting procedure
ADAC-Schutzbrief Versicherungs-AG will claim payment in Euro. Foreign currency
credits will be converted at the exchange rate effective on the day of ADAC
invoicing. You are obliged to refund the amount within 14 days following receipt of
invoice. Interest on overdue invoices shall accrue from the date when payment
becomes due at a rate of 2% above the German Federal Bank’s base rate.

6. Liability
ADAC shall not be held responsible for the behaviour and the services provided
by the invoice-issuing party. Such party acts upon your request only. We do not
appoint or recommend firms. In the event that the service is not performed,
delayed or badly performed or if it proves too expensive, you must address the
invoice-issuing party directly for any claims. Since claims may become statute-
barred, they must be raised immediately after you notice the fault or defect, if
possible personally or by registered letter. If necessary, contact the ADAC Legal
Department or an ADAC assistance centre for advice and support.
Important information: If you need an ADAC credit, please contact the local
ADAC assistance centre abroad or the ADAC Munich head office in Germany* on

(89) 22 22 22 (24-hour service).
If you fail to refund the amount of credit by the due date, your ADACPlus
membership may be converted to an ADAC membership without ADACPlus
benefits with immediate effect. Setting off credit repayments against refundable
Schutzbrief benefits is only permitted, if ADAC-Schutzbrief Versicherungs-AG
accepts the reason and amount in question.
*For international area codes, please refer to the back of your ADACPlus service booklet.
Please note that phone numbers starting with 0180 can only be reached from Germany.
 
Good morning all,

Just had an e-mail from ADAC thanking me for my renewal, and confirming the telephone numbers to use should I need help, they are:

Vehicle assistance 004989222222 (as on m/ship card)

Injury/illness etc 004989767676 (also on m/ship card)

Referring to sdc 77's post of the T&C's....it is my understanding that these were revised from 1st January 2014, (members joining pre that date still retain their entitlements,) but I have not been able to establish which benefits have been removed for anyone joining post 1 January 2014.

I hope this helps.
 

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