- Oct 12, 2009
- 12,017
- 27,013
- Funster No
- 8,876
- MH
- A Class N+B Arto 69GL
- Exp
- Since 2009
I have just been booking a car hire for our 2 week Christmas trip to Gran Canaria.
After trying to do it online and entering all the data about passport, driving licence etc. it kept telling me my date of birth was wrong.
So I phoned reservations and was dealt with very efficiently by a very fluent English-speaker(turns out Mother and Grandmother are English). All she needed to take the booking was the car wanted, pick-up point, dates and my surname. Reservation was confirmed by e-mail in minutes - none of the guff needed for the online system. No excess, 2nd driver free and no payment made in advance.
I must have spent 20-30 minutes on the website and in the end it was done in less than 5 minutes(including 1-2 minutes holding) on the phone.
I know some companies to not publish tel numbers but in future if they have one I will try it first. This happened to be Cicar Car Hire.
After trying to do it online and entering all the data about passport, driving licence etc. it kept telling me my date of birth was wrong.
So I phoned reservations and was dealt with very efficiently by a very fluent English-speaker(turns out Mother and Grandmother are English). All she needed to take the booking was the car wanted, pick-up point, dates and my surname. Reservation was confirmed by e-mail in minutes - none of the guff needed for the online system. No excess, 2nd driver free and no payment made in advance.
I must have spent 20-30 minutes on the website and in the end it was done in less than 5 minutes(including 1-2 minutes holding) on the phone.
I know some companies to not publish tel numbers but in future if they have one I will try it first. This happened to be Cicar Car Hire.