Discussion in 'Auto-Trail' started by Martin W, Jul 23, 2018.
Out of interest can u tell how fast it is going?
Nope< told by Paul Stubbs customer service manager at Auto trail it is on the way to the factory in Grimbsy!
THE LONG WAY ROUND
We took a little legal advise before we went down this route for repair and if things do not improve we will be putting in the hands of our solicitor, sale of goods act NOT FIT FOR PURPOSE.
Fingers crossed Auto trail wake up!!!
Not personally, but the tracking company are recording every move! They have been very helpful.
It has now stopped for the night! between Hereford and the Welsh border.
Isn't the van going in the wrong direction? Did you note the mileage when you held it over?
Yes, mileage noted, but it is on a transporter!! going in the wrong direction.
How big was the transporter? Just wondering if the are collecting a second unit and taking both up
Hi Jim, lots to remember but here we go.
Hab batterys not secured (clamped in).
Self tapping screw under one hab battery.
Services to boiler not sealed, daylight seen from inside of van to outside.
Lots of interior faults, cupboard catches failed, led lights falling off, panel housing front sky light collapsed.
panel from cab to hab had holes in and decals placed over the holes.
cab to overhead locker (external) sealant shrunk allowing water in to the cab.
Towbar wiring loom caught fire.
Hab door window fell out.
Dometic fridge is a complete disaster.
And much more that we have probably tried to forget!
The transporter would only take our 8m van, but i think it has been unloaded and re loaded so cannot say what it is on now!
Still not sure why you would go 100m north then 75m south west, think the transport company must have been bought out by TRIGANO!
I really feel for your position. I cannot understand why they didn’t simply just take it to Grimsby. Still the tracker company will keep you well posted. First thought was that someone had nicked it off the transporter.
Has the van already been fixed by the Autotrail factory at Grimsby or is this its first trip there.
If the Autotrail repair fails to remedy the problem then you'll most likely be able to consider rejection - but not until the company has had a chance to repair it first.
Might it be an idea to contact Trigano direct to detail your problems or ask autotrail for a company contact at the head office the other trigano brands do not seem to have the same level of problems
One of the worst decision i made was buying an Autotrail Delaware (2015 Model) and brand new, so so many problems i lost count. It went back to the dealers so many times i had more mileage on it from repair work than i actually did using it. In the end i had enough and just after 12 months of owning it i decided to get shot of it, that was one of the best decisions i made. Make no mistake you will have issues no matter what MH you buy but it is how these issues are addressed and how frequent they are that to me makes the difference.
If i was in your shoes and i could reject it then I would have no hesitation as these issues will not be the end of it, and if like me you need to keep your blood pressure down then getting rid of it will most likley save your life
Just my opinion having owned the same MH aside from "S" on it.
Not exactly a hive of activity is it!, them folks in Grimsby are really small as none of them seem to show up on the factory tour, or maybe they just take long tea breaks..
Reminds me of a factory tour I once did in Belgium, it seems on our day the staff were all being addressed by a big cheese in an adjacent building, so the poor sod doing our tour, which was planned by the UK importer to encourage us to become customers had to try and explain how the various parts of the production worked, without anything or anyone moving, she tried her best but eventually it was abandoned and we all went for a skinful of beer, we bought the products anyway, amazing what Belgian beer can do.
Yep, they are small. This is a picture of the Autotrail Frontier construction team at Grimsby.
No wonder the cupboard catches wern't fixed properly!!!!
That’s twice as many as I thought though lol
Bless em', they only have very small hands so are incapable of gripping a standard size mastic gun, hence the reason why no waterproof mastic is applied to Autotrails these days.
Van is now back at the factory, 6 days from Hampshire but o well.
Will keep all up to date when we know more as to Auto trails idea for a fix!!!
Was that on a transporter ? I guess it was moved as a back load via different points.
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