I wasn't really sure what I needed but the advice was excellent. After the intial exchange of e-mails, Ash called me to discuss. Lichfield to Taunton was a quite a trek but arrived late on a Sunday evening & easily found my pitch & hook up on the adjoining site. Full briefing on what the work involved & then a lovely stroll into Taunton. Later in the day I had a full briefing on how the system worked & on my way home by 4pm. I needed to take a deep breath when paying the bill but the cost was a small percentage what of my MH cost.
I have had numberous jobs done by Vanbitz over a couple of years A Strikeback alarm,a extra solar panel, a Victron 702 energy manager,a twin/auto 11kg Gaslow system and a Fantastic roof vent/fan. Great knowledge, great team, work always to 1st class standard and pricing always fair and good value.
I had a Growler alarm and non-starter installed on my PVC by Vanbitz in 2016. Having been involved in vehicle security for some years and researching various products on the market, I knew this was the system I wanted. Happy to report that it has been rock solid and has done exactly what it is designed to do ever since. Installation was also excellent with no marks or other clues left behind to indicated the various bits of trim etc. that must have been disturbed or dismantled in fitting. Two days ago, I received a push notification on the alarm system app regarding an emergency override module that Vanbitz were offering to all of their customers with the relevant system. I decided to take advantage of the offer and phoned to order it the next morning. The tag arrived the very next day and was linked to the vehicle and tested by Metatrak during a phone call to their support number. Everyone involved in this product has been pleasant, thoroughly professional and willing to go the extra mile in answering questions and ensuring that the customer was completely happy. I am very happy with the product, service and people involved in the fitment and ongoing support of this system, from both Vanbitz and Metatrak UK.
Declaration - I have been a customer of Vanbitz for a year now. Last October Vanbitz, fitted the Growler, a tracking system and Satelite TV to my van. Earlier this year they fitted a Domestic air con. More recently they fitted a Victron Multiplus, charger/inverter, Sterling 100amp lithium batteries, additional 100watt solar panel and Sterling Battery to Battery charger. On all visits, the customer service has been excellent and importantly everything has worked reliably and as intended, full marks to Eddy, Ashley, Nick and the Vanbitz team. All good so far. Then I decided to fit a Victron BMV 712 battery monitor by myself and tidy up the cables in the battery bay. Really pleased with the BMV 712 as it is fitted with Bluetooth, so I can monitor the state of charge/discharge of the batteries. Coming back from a meet last weekend, I noted that the Sterling BtoB was not charging the Lithium leisure batteries.... oh dear! Anyway an email with pictures sent to Vanbitz on Monday, resulted in a quick response with a sensible suggestion as to what the problem might be. A few phone calls later with Nick of Vanbitz to explain Vanbitz thinking resulting in me making a modification to the cabling. After testing today, everything is working perfectly. To be honest, I was already a fan of Vanbitz, but this latest event has confirmed my faith in them. Not only able to advise, install and deliver quality service, but also able to diagnose faults remotely and speedily. Again excellent service/support by Vanbitz, specifically in this case, Nick, who did an outstanding bit of remote fault diagnosis. I can strongly recommend Vanbitz, truly a family run business that is exceptional in the marketplace. Now, they just need to update their website, which is looking dated, but given their focus is on the customer, this can be overlooked.........
I found myself unable to release the immobiliser late on Sunday afternoon (30.09.18) and called Metatrak - they were very polite but unable to help due to network failure in the area I was, they contacted Eddie - and not only did he leave his home and go to the office to find the installation notes for my MoHo - but he called me direct and then spent the time to walk me through how to override the system so that I could start the engine, but also discussed my options going forward as I am quite often in out of the way areas. Customer service does not get netter than this!
Recently went down to vanbitz for the growler and non starter fitted, stayed on the campsite 2 nights which was spotless and quiet. Had the growler fitted the following day. The fitting was very professional, you can’t tell where they’ve been, they didn’t leave a mark ANYWHERE!! The handover from Ash was thorough and I was very happy with the service I received! The day after I went to the shepton show and the alarm started going off with the metatrak telling me I was getting a jamming signal!! It was 6.20 in the evening and I thought I’d give vanbitz a call on the off chance someone was there. @eddievanbitz answered the phone (yes at 6.20pm) and told me how to sort it till the following day when metatrak called and sorted everything out!! That’s what I call GREAT AFTERSERVICE! It’s been faultless ever since
We are now on our second Strikeback fitted by the team at Vanbitz. Certainly the best and have had non starter fitted on second van give piece of mind that van is safe.
After having our MH stolen off my drive & recovered I had Growler & non starter fitted, I can now sleep at night knowing that our pride and joy is very secure. Very friendly & helpful team that know what they are doing with great workmanship. The system is extremely loud & fault proof. The design & options are flawless, hard wired quality sensors with no ultra sonics giving false alarms which I have had on previous motorhomes. Should have had it fitted before it was stolen & would recommend that everyone should use Van Bitz. Don't waste your time & money with anyone else. Thanks to all the team at Van Bitz
Got back from 2 days at Vanbitz having Growler alarm fitted. as would expect the service was fantastic and attentive at all times, very nice site,warden very pleasant and again attentive to our needs. The run through talk was not blinding with science,he explained in easy to understand language.overall a very pleasant experience, Having refillable gas fitted in new year. Michnig.
Stopped overnight at Cornish farm, met by the friendly manager, very pleasant nights sleep, well looked after an excellent site. In the morning 30 second drive to vanbitz, was met there in the van park. Had a chat about what I wanted and given advice about which lockers needed alarms and why, decided to get them all alarmed, more expensive but happy with the end decision, no hard sell just reasoned explanation to achieve a secure van. Declined the lift into town, as it was a nice day walked in, pleasant walk to the centre, spent a few hours in the castle museum, very interesting. Then lunch in the museum cafe, lovely bacon bap. After lunch bought a few things for the van before walking back, getting back at the arranged time of three. Sat outside for a few minutes while they were finishing the fitting, we paid and got the handover explanation, was told everything and answered questions in an unhurried friendly way. Looking at the fit, as it is a new van worried if marks or damage getting access. All perfect, no signs of damage or unsightly wiring. Very tidy and professional job. Will defiantly trust them to do the next jobs of solar panel and tv system. Thanks vanbitz for a good job well done.
