Jim
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Tyne Valley Motorhomes

4/5, 4 from 6 reviews
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Recent Reviews

  1. Peel
    Aftersales atrocious
    2/5, 2 out of 5, reviewed Jan 17, 2019 at 9:00 AM
    Approx date of transaction:
    Sept 17
    After multiple insidents capped off with a service and MOT to find out 4 months later the MOT hadn’t been done. We had travelled to monaco and back up through the alps skiing effectively without insurance because we had no MOT. Although Johnathon Bell tried to appease us there was no sincerity from any other member of staff.
    Initial Impression:
    1.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Handover:
    4.00/5,
    Dealer Trustworthiness:
    1.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    1. Kev and Carolyn
      How come its took four months to find out? The paperwork is with the truck after its mot?? May it be possible it was a communication fault on both parts? I honestly cannot fault the guys. As regards the mot....sorry but the paperwork would normally have been passed on to you the point of completion . If it had failed you would have known about it there and then.
      Do not get me wrong here but it looks like a issue with something being said or not as the case may be at the time?
      Hey oh..I am just a small fish in a rather large pond
  2. Jimbob45
    Great dealer!
    5/5, 5 out of 5, reviewed Sep 9, 2018
    Approx date of transaction:
    May 2018
    On our 5th Motorhome now so when we went to Tyne Valley for our Hymer exsis we knew exactly what we wanted. A 400 mile round trip but well worth it.
    Really friendly and helpful dealer, no pushy sales people here they are a pleasure to work with.
    Good value service plans and accessory fitting too, so we’ll be back to them again. Highly recommended.
    Initial Impression:
    4.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    4.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
  3. Kev and Carolyn
    Superb service!
    5/5, 5 out of 5, reviewed Apr 11, 2018
    Approx date of transaction:
    april 2018
    We had to take our motorhome back to Tyne Valley Motorhomes for some warranty issues. The sat nav had given up on us and there was a crack in the habitation internal door skin. We got there after a 4 hour journey up on Monday afternoon. They plugged us in on hook up and gave us coffees. Talked us through the next days jobs and left us to settle in for the evening.
    Tuesday the heavens had opened and the day was really miserable. However..Carolyn the after sales lass who was looking after us..had our keys and took us in to the new customer waiting room. Apologised because it was just being finished but it was warm and friendly. More coffees and left us to it. After 1/2 hour she came back and offered us the use of a car whilst we were up on their site. The job was going to be around 3-4 hours . We kindly accepted but then refused as the weather conditions worsened . We thought it best to stop in the warm. Carolyn then came to us with Sausage and Egg cobs (Hot ones too!) free gratis!
    1 o'clock came and the motor home was bought back to us with Carolyn (polish and duster in hand) coming to collect us for checking it out. She took us around the vehicle to make sure we were satisfied and then polished the dash and the door way where the guys had been working. The "Smart" repair on the door was seriously...Invisible! Bloody marvellous to be honest! You could not tell it hd been repaired.
    The Sat nav system had been changed with a new updated map card and all was well. There was some issue with the gas struts under one of the seats in the lounge...that too had been rectified and new installed!
    Its easy to condemn any company for stuff that is either never done or done properly! In our case we believe the guys here in Tyne Valley went above and beyond to be honest.
    Really think they deserve a mention for what they have done to help us with our motor home.
    We personally believe that these are One of the best dealers around.
    Well Done to Tyne Valley Motorhomes ...Especially Jonathan Bell Director and The After sales guys !! 5 Stars!
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes

Motorhome Dealer Details

  1. Tyne Valley Motorhomes is a family run company that's now celebrating 18 successful years in business.
    You can be assured of a friendly, warm welcome at Tyne Valley Motorhomes. As a long-established and experienced family business, we understand our customers and strive to provide the best experience we can. Tyne Valley Motorhomes was set up by Derek and Elaine and is now run by their son, Jonathan. The company is now celebrating 18 successful years in business.

    https://www.tynevalleymotorhomes.com/

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